Complaints

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• Initial Complaint

  Date:09/06/2022

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our HOA had an africanized bee hive two years ago, I was newer to the community but knew about the bees. I have been on the *************************** board since then and have never seen an invoice for Vanish Pest Control.After being given an improper address for the invoice originally from the older management company, the owner filed collections and liens for ******. He finally found that he had the wrong address, and found that we have a new management team and sent the invoice with a huge late fee. The original invoice was 550. The owner claims he has a lot of money in this invoice because he had to place a lien and put us into collections. He should have been more diligent to get to the ************************* ********************** new management address from ****. When I called, he claimed to be just an employee. ************ has not been truthful, claiming to be just an employee. He told me on the phone when I called to ask him to remove the late fee or at least make it reasonable that he was putting his **** on the line to reduce the bill to ******, because accounting would only allow ******. I thanked him for reducing, then found out he was lying about being the boss,. We should not be responsible for the late charges., He said that if we don't pay the bill by Sept 30, he will redo the liens and collections for over ****, see emails. The manager at **** knew we weren't keeping their company another year because they wanted an increase, along with their landscaper, and we could not afford the increases and the services were poor. It almost seems like the **** manager, *************************, did not give the proper addresss or respond to Vanish Pest Control purposefully, knowing about their late fees, We feel like he should get his late fees from **** management. Please read these threatening emails. We do not want to pay even the ******, which he said was the best he could do. It is possible ************************* and ************ are in cohoots.

  Business Response

  Date: 09/21/2022

  ***Document Attached***
  
  See Attachment/File: *************************** Payment Dispute Invoice *****

  Business Response

  Date: 09/21/2022

  Contact Name and Title: ***************** VP Operations
  Contact Phone: ************
  Contact Email: ********************************
  To Whom it may concern,
  
  The information provided from the complainant (*******************************) to the BBB of ****** is inaccurate. Vanish Pest Control contacted EBMC several times from October of 2020 to January of 2021. At that point Vanish Pest Control was advised EBMC is no longer actively managing *************************** ***, and the new property management company is *************** Trust ************************************************************************************** P: ******************** F: **************) *************************************************** Manager). After contacting ********************************* several times via phone and leaving numerous voicemails without a returned call or reply we decided to write the account off (*************************** HOA) as (Bad debt/Send to collections) on January 4,2022.
  
  
  On June 24, 2022 a ******************************* from ************** Trust contacted Vanish Pest Control via email in regards to Past Due invoice# ***** and would like to get this matter resolved. I advised **************** ****** the current amount due is $990.00 with late fees. I advised ******************************* that Vanish Pest Control will be withdrawing the (*************************** HOA) account from all collections & liens as of 6/24/22 3:02PM PST in hopes of resolving this matter.
  
  
  My position nor title with Vanish Pest Control plays no factor in resolving this matter. I clearly stated to (***********************************) that I'm the vice President of operations and can not continue to request a lessor settlement from the owner of Vanish Pest Control when the current invoice is nearly two years past due. I've offered three lessor settlements ending with the most recent totaling $702.90. Now when speaking with (***********************************) via phone the majority of our conversation primarily consists of the board not having sufficient funds and everything else but paying/resolving this matter with Vanish Pest Control who was a previous vendor contracted through EBMC for an After Hours Emergency **************************** After careful consideration and requesting from the owner a lessor settlement, we believe $702.90 is extremely fair considering the balance is nearly two years past due. Not one nor any of my email correspondences with (***********************************) has been threatening or unprofessional by any means, I'm more than willing to attach any and all email threads if necessary. While I believe everyone has a fair opportunity to dispute matters with whom they feel, On 9/1/22 8:42pm PST (***********************************) clearly stated via email the board will be paying the $702.90 in full. I will be attaching all email threads for validation purposes.
  
  
  
  Please review our system updated account notes for (*************************** ***) below, we would like to get this matter resolved professionally, ethically, and fairly for both parties.
  
  
  
  
  -Updated 12/22/21 (************ VP Operations)
  ****Contacted EBMC several times about past due invoice#*****. spoke with ************************* (Accounting clerk)-EBMC no longer manages *************************** ***/Unable to assist
  
  -Updated 01/04/22 (******************* Clerk)
  ***Contacted ************** Trust at ************ and left multiple messages
  ***Write off/Bad Debt
  ***Sent to collections
  
  -Updated 06/24/22 (************ VP Operations)
  ***Spoke with ******************************* from ************** Trust via email about Past Due invoice *****
  ***Pulled from Collections
  
  -Updated 6/28/22 (************ VP Operations)
  ***Submitted invoice to ******************************* from ************** Trust via email
  
  -Updated 8/16/22 (************ VP Operations)
  ***Spoke with ******************************* from ************** Trust, Invoice has been submitted to accounting
  
  -Updated 8/24/22 (************ VP Operations)
  ***Spoke to a *********************************** a "board member" requesting a settlement less than $990.00, *********************************** stated she knew "we" (Vanish Pest Control IPM) took care of the bees, but didn't know the invoice wasn't paid as she's been on the board for over (2) years
  
  -Updated 8/26/22 (************ VP Operations)
  ***Spoke to *********************************** "Board member" stating I have have a settlement offer of $871.20 and she declined. I advised ************************ we are in debt $782.00 with added collection fees from our third party collection agency, ************************ states "There's no way" ************************ stated "she knows how to get rid of bees, you use a little soap and water, I could of done that myself" I advised ************************ that's not how we perform emergency bee treatments and this was an emergency call in the late evening for Africanized bees!
  
  -Updated 8/26/22 (*************************)
  ***Spoke with owner about lesser settlement of $871.20, owner has declined and stated "If settlement is not reached by 8/31/22 the account will be resubmitted to our third party collection agency at the commercial late fee rate of 1.5% per day and lien on HOA will be reinstated $550.00x1.5% per day= $8.25 $8.25x669 days past due= $5,519.25
  
  -Updated 8/30/22 (************ VP Operations)
  ***Spoke with ************************ at 5pm about further reducing total invoice balance from $871.20 to $702.90. Invoice balance of $702.90 is contingent upon final settlement on 8/31/22 by EOD by board president of *************************** ***. If final settlement offer is not approved by EOD on 8/31/22 the account will be resubmitted to our third party collection agency at the commercial late fee rate of 1.5% per day and lien on HOA will be reinstated $550.00x1.5% per day= $8.25 $8.25x669 days past due= $5,519.25
  

  Customer Answer

  Date: 09/28/2022

   
  Complaint: 18115401
     They did do a service call in 2020, and *************************** Community had a EBMC Management at the time of the service call.  I am rejecting this response because:  When I first called **** at Vanish Pest Control he said that he had sent the invoice to EBMC many times and it was returned as wrong address. However, EBMC has been at the address on the Invoice for many years and remains there.  He also told me he would talk to his boss and see what he could do, that collections and liens cost him money, and he was in for $837.00 due to those costs.  When I called him back to ask if he had spoken to his boss, he shuffled his paperwork and told me "******" from accounting write a note that, "This is as low as you can go". He then proceeds to take it to ****** after he learns that our community is severely underfunded, and the invoice had not even reached our ************************** manager *************** until June 24th, 2022. Our community would like to pay for the invoice with an appropriate late fee, considering the June 24, 2022 date received, not the date of the original invoice, which, *********** tells me was even further delayed due to the fact "balance forward" on the invoice says .00.  He had to then reach back and have *****************, the owner and one who couldn't give us a break or his "ass would be on the line", to have him explain the "balance forward" line and have him correct. That was also done on June 24th as requested by our manager.  ************ was dishonest with me on the phone.  ************** is threatening to charge us 1.5% per day to a tune of 5500.00+.  An attachment to an invoice like this with 1.5% added per day when he doesn't somehow address the invoices to the proper addresses, is not good business.  I'm sure he addressed the invoice properly, that is the correct address for our property management at the time, so it doesn't smell right. It seems like EBMC management, *************************, intentionally never paid the invoice over a year or more, and then somehow we are supposed to pay over ****** for a late fee for one service charge.  I dont think that is appropriate.  I am an advocate for my community. I do not wish ************** to be upset. But we would like to offer the invoice amount of ******, and ***** ate fee charge.   Thank you,  ******************************* Director, *************************** ***

  
  Sincerely,
  
  *******************************