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Business Profile

Point of Sale Systems

Better My POS, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We canceled services with Better My POS in August of 2023. I filled out cancellation forms and sent multiple emails. They continue to charge our company AMEX cards monthly even though we have terminated our agreement. We have emailed several times to ask them to stop. They charged us again last month. This is fraudulent.

    Business Response

    Date: 03/07/2024

    ************ contracts all have a 30 day cancellation policy, the client had multiple recurring services with us. The first cancellation submitted was for his ********* integration and took effect in July 2023 which lowered his monthly costs on his 5 locations by $100.00. 

    His second cancellation was for most of his support and services, however he requested at that time to maintain one license enable to maintain report access. This request was finalized in August with the September 1st invoice being the last at the original price (30-day cancellation). He then notified me in October that they had finished with all the reporting needs and a final cancellation was completed and his last invoices for recurring services were 11/1/2023. 

    Outside of the invoices themselves, the clients AMEX card on file declined at two of the properties starting in July and all invoices for those properties since then are still due (Eastern and Rainbow). Automatic billing was successful at the other three stores (***************** and ****), however there was an issue on our end where the amount was not properly adjusted alongside the changes in invoicing. All overbilling was applied to other invoices within the same store or resulted in a credit memo per his contract. Currently, All stores except his Flamingo store have an open balance and Flamingo has a credit of $448.32 which can be applied to other properties or will be refunded as soon as other properties are paid in full.

    Additionally, the client did process a credit card chargeback for all payments on 3 of the accounts for October, November and December which we did not dispute so those payments are not reflected in his statements. Currently the client owes $6173.88 across 4 stores for signed agreements and has a credit of $448.32 at his 5th store. 

Better My POS, Inc. is NOT a BBB Accredited Business.

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