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Business Profile

Police Equipment

Botach, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Police Equipment.

Complaints

This profile includes complaints for Botach, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Botach, Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/02/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/18/2022, I was in the process of checking out an online order and selected the pay with bitcoin option. During the checkout process, I initiated the BTC transfer which did complete but for some reason the checkout process did not. I have called and emailed customer service multiple times and emailed the sales person that quoted me a price requesting help with Zero response. The amount was $352.51. There is no other explanation than this company completely ignores customer service. No response is unacceptable.

      Business Response

      Date: 09/14/2022

      Business Response /* (1000, 5, 2022/09/09) */
      Hello,

      I am so sorry to hear this, We looked into it and we did confirm the money did move over to us with no order being placed. I am working on getting your funds sent back as store credit - We are not able to refund Bitcoin. Once it is issued you will be sent an email confirming it was sent. You can use that amount to repurchase.

      I am sorry again about the glitch! Let us know if you need anything else.


      Consumer Response /* (2000, 7, 2022/09/12) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I will accept a store credit.

    • Initial Complaint

      Date:08/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an item from this company on 06/01/2022. It is now 08/13/2022 and the item has still not been shipped. I have been told through multiple emails that the item is "in process" and now the company has stopped returning my calls and emails. My order number is ********.

      Business Response

      Date: 09/07/2022

      Business Response /* (1000, 5, 2022/08/18) */
      Hello,

      I am very sorry, Due to the dispute we are not able to make the delivery as requested, The order has been cancelled. Your bank will issue the refund to you due to the dispute.

    Botach, Inc is NOT a BBB Accredited Business.

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