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Business Profile

Pool Contractors

Vintage Pools

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vintage pool, was approved by city of ********* April /2023 to build pool in my back yard cost $75,556.00. Vintage pool put in a ****** check valve. On a Hayward pool equipment & pumps. This should have been Hayward pool valves. Vintage pool stated they would charge me to repair and also stated the company that sales ****** products has gone out of business and vintage pool bought bulk ***************** from ****** products which is know longer available anywhere. Due to this not being a Hayward pool *************** pumps the cost of $700.00 and over in expenses as well additional valves that have to be replaced. because the ****** valve is glued and sitting next to other valves causing them to all be glued together. I have paperwork stating that its a 3 year warranty. Vintage Pools refuses to replace. And state there will be a charged to replace because even though its a hayward pool pump. vintage pool put an another brand on Hayward pool **************** when in stalling valves.

  • Initial Complaint

    Date:08/28/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started building a cocktail pool which was finalized this year however the heater has not been installed after paying for it and have been ignored with no resolution nor installation.

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Vintage Pools to fill in my big pool and make a smaller 12 x 12 pool/spa with 16 jets. It's been almost a year and the **** have never worked properly. I've tried very hard to work with this company to get them to fix it. But it's still not working. I've tried everything even left them good reviews thinking that that would get them to fix it. Today I was called an a****** because I left an accurate review of the terrible experience I've had with this company. I just want what was sold/contracted with me. I'm 68 years old and I don't want to argue and fight with someone to get what I paid for. I have 16 jets only 6 are working. I've paid them all the money so now I'm the problem.

    Customer Answer

    Date: 08/27/2024

    I just had a licensed A-10 contractor come out and check my pool and he said something is very wrong in the plumbing system. They are going to do further diagnosis to determine the problem. 

    I tried really hard to work with ***** at Vintage Pools over 10 months I tried to get them to fix it, even regretfully giving them a good review thinking if I did that they would take care of me. Once I was honest with the review he contacted me and called me an a****** and a d*** Sorry for the bad language. Furthermore I have filed a complaint with the contractors board. I hope no one else has to go through this because of me giving them a good review. Altogether I spent over 100 k with this company and I paid them either the day they finished  or before. I just want my mini pool spa jets working that's all. Thank you 

  • Initial Complaint

    Date:06/24/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been slowful through the duration of our contract. My complaint stems from incompletion despite having paid the full amount of agreed terms more than 6 months ago. I have attempted to continue contacting the person assigned to my project but have been met with brush offs (i.e. starting they'll get a crew to finish on "Monday" only for that day to come and "something" happened to where another reschedule is done). There are four aspects of my remodel that need to be finished and I've only asked that they complete those.

  • Initial Complaint

    Date:05/21/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contractor Vintage Pools was hired to complete our backyard project over a year ago. However they do not respond or show up when dates are given to complete work. The final payment was sent to this company on 4/1/2024. However, we are still missing numerous items that were paid for and no communication from the company regarding a timeline of when the items will be completed after multiple outreach.Items that are still pending to be completed.1.) Polish tile edges of 360 spa (water is not spilling properly around spa)2.) Install gutters on rear of pergola that were damaged during construction by Vintage 3.) Install 9 landscape lights (had been told they were ordered and would be in on 4/4-4/5) Still waiting for them to be installed 5.) Small piece of turf is missing behind pergola.6.) Install granite tops on bar stools.7.) Leak remains an issue which is under warranty 8.) Sealant around pool and spa peeling off after 48 hours on placement on 3/29/2024- this was partially addressed on 5/17/2024.Email attached of communications to the company with no response back.

    Customer Answer

    Date: 06/21/2024

    We now have a lein on our property now as well for work that was paid for. I did file a complaint with the Nevada state contractor board on 6/16/24. See attached of lein and communication sent to the board

    Thank you 

     

     

     

    Customer Answer

    Date: 06/21/2024

    Here is the lein we received on our property now to add to our file. 

  • Initial Complaint

    Date:09/28/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The pool company "Vintage Pools" was contracted to build a pool/spa and install all the equipment associated with the operation of the pool. to date they have failed to activate the heater for the spa or ensure its functionality. furthermore, I have received a notice of intent to file a lien against my property because "Vintage Pools" has failed to make payments over $8000 to a secondary company contracted to pour the shotcrete/gunite/plaster for the pool. their name is *************************** I would like a speedy resolution to this matter.

    Business Response

    Date: 10/12/2023

    Hello,

    I have spoken with the designer and supervisor and they said the heater has been activated and is now working. The lien that the homeowner mentioned has also been taken care of and the balance paid as of 10/6/2023.

    The homeowner has not made final payment but the full project has been completed. 

     

  • Initial Complaint

    Date:06/12/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contractor (Vintage Pools ***** does not show when dates are given to complete work. Subcontractor (****** Electric Pools, LLC) has notified me that they will be placing lien against my home due to no payment by contractor.Contractor tried to cash a check I provided to them 3 times. Pending items to complete:-Landscape lighting -Pool equipment to be delivered -Lounge chairs to be delivered -Repair work to tiles -Painting for firepit and BBQ areas -Master release for lien of $9000.00 from ********************* Pools LLC -Copy of final approved building permit from the *****************

    Business Response

    Date: 07/28/2023

    This had been handled and her project has been completed.

    The customer received her landscape lights, ledge loungers, and pending items were finished.

    Thanks! Please let me know if you need anything else from us.

Vintage Pools is NOT a BBB Accredited Business.

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