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Business Profile

Psychic

Thomas John Celebrity Medium

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $100 for a special offer reading from Thomas on 1/29/24. It was to be a 30 minute phone reading and was scheduled for 10/6/24 at 12:00pm EST. I did not receive a phone call nor any kind of notification canceling the scheduled reading. He was a no show. I emailed and was told it would be rescheduled for 1/19/25 at 6:30pm EST. Again, he was a no show, no call. I reached out again and came to an agreement that Thomas would do a reading for me and email it to me. I waited 2 weeks and never got an email so I reached out again and kept getting ignored. I finally threatened to file a complaint and Thomas texted me and asked me to send him some questions and he would give me my reading right away. He did not and continued to make the promise 3 more times. I finally asked for a refund and he replied that he "don't do refunds" but he also didn't provide the service that I paid for. He is now ignoring my emails and my texts. I just want my money back.

  • Initial Complaint

    Date:02/03/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A friend paid for a reading for me using his card. I made the appt. On the site it said $100 for a reading over the phone for 30 minutes. The meeting was scheduled 9 months later for an over the phone reading. A week before that reading, I made contact with them. The said they had to cancel and that they were no longer doing $100 readings. BUT I already paid for it. I asked for a refund. They said they were sending out a check to me or ***** (the person that paid for it using his credit card). A month later I emailed and asked where the check was. They said..oh we had to change banks...so we will send it out now. Here it is another month and nothing. They don't want to reply to emails and if they do..its after repeatedly emailing them. All I get are excuses. This is down right fraud and a scam. If you look him up, he has done this to many many others. He needs to be stopped. He has hurt too many people and stolen their money. I missed christmas because of this. I am barely getting by as it is. He's living the life of being a celebrity. I want my $100.

    Customer Answer

    Date: 02/03/2025

    Have told me three times money sent since Nov 2024. It has not been sent. They are lying and scamming people. I don't appreciate being scammed by a celerity. That's how they seem to get rich..ripping people off. doesn't say much for his character and reputation. They are making appts for 8 months to a yr out..then they CANT refund you to the card you paid with. Nor can i dispute it that far back either. This is down right fraud on the highest level. Dont intentionally to many others like myself. They refuse to send money any other way than..by mail..which is a lie also. 

    Business Response

    Date: 02/04/2025

    customer was refunded 

    Customer Answer

    Date: 02/04/2025

     
    Complaint: 22800080

    I am rejecting this response because: I was NOT REFUNDED!!!!!!!!!!!!!!!!!!!!  ZERO funds have been returned. No communication on this. I requested an electronic refund and have not received anything..no refund in any form or fashion. IT IS A LIE. No check was mailed nor refund made. Again....a scam. 

    Sincerely,

    ****** ******

    Customer Answer

    Date: 02/26/2025

    Thomas **** has not refunded me at all. They need to show proof of refund. There was none. If I had of been refunded, I would not be here dealing with this scam. 

Thomas John Celebrity Medium is NOT a BBB Accredited Business.

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