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Business Profile

Publishers

Authors Branding LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/04/2024

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by ***** ****, representing Authors Branding, for my book series, currently self-published, to be acquired by ********************. There was a portion of upfront fees that I had to pay ($1700). I paid this over two payments, and they began the process. Over several months, they kept adding in different "needed" items, involving different people, etc, and the total bill came to over $21000. When nothing other than a 6-page summary was produced in a course of 8 months, and I had been hearing, "You'll be paid on your contract next week" for four months, I contacted ********* directly, a step I was told never to take, and they informed me that the person who signed my Offer letter (attached), is not an employee and there never was an offer.Before entering I to this, I had checked out the company name, individual names, etc and nothing fraudulent came up. They seemed to have everything in-line. I spoke to 8 different people, in various departments of this company that all knew the details they should. I am soon to lose my (actual) job, and I hadn't been looking for another because I had this "done-deal" coming through any day now. I have been turning down potentially legit offers by other companies all during 9 months I was dealing with this. There have been hours of phone conversations and texted correspondence going back to February from this. And I am left in a financial hole, I doubt I will ever recover from in my life as a result.

    Business Response

    Date: 11/06/2024

    Dear Better Business Bureau,

    We are writing to inform you that Authors Branding and our client, Mr. ******* ******, have reached an amicable resolution regarding his recent complaint. As per the attached email correspondence, both parties have agreed to the terms, and the matter has been satisfactorily settled.
    Thank you for your assistance in facilitating this resolution. Please feel free to reach out if any further information is required.

    Sincerely,

    Authors Branding

    Customer Answer

    Date: 11/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

Authors Branding LLC is NOT a BBB Accredited Business.

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