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Business Profile

Resort

Interval International, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Resort.

Complaints

This profile includes complaints for Interval International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Interval International, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ************************* that I have deliberately been misled into donating two exchanges that I now cannot use (I went into great detail on the 2nd on the phone), wasting maintenance fees because there are never any exchanges I can use when I need to (except once in ******* before the pandemic), and duped into purchasing an upgrade that was obviously not useable by me. The agent should have been more transparent.

      Business Response

      Date: 07/12/2023

      On Wednesday, July 12, 2023, Interval International was able to speak with ****************************** to discuss the concerns mentioned on the Better Business Bureau Complaint.  Interval apologized for any website issues or glitches that she may have experienced as well as the service she was provided when she called in.  Interval provided recommendations and explanations of services, benefits and programs and offered some solutions.  *********************** requested a refund to be issued instead.  A refund for the Interval Platinum in the amount of USD $139.00 has been issued to her MC.  

    • Initial Complaint

      Date:04/11/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      ***************************** Wonderland

      Business Response

      Date: 04/11/2023

      Interval International has reached out to Mrs. ********** and issued a refund the Interval Platinum membership. 

    • Initial Complaint

      Date:04/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 19915009

      I am rejecting this response because:

      They called and told me that they received the complaint and will call again back in an hour. I did not receive their call back!!!
      They probably tried but actually did not talk to me.

      *****



      Sincerely,

      *******************************

      Business Response

      Date: 04/19/2023

      Interval International reach out to **************** on April 19, 2023 and advised we had received a response from the resort regarding his week. The resort will be returning the week to ***************** 

      Customer Answer

      Date: 04/25/2023

       
      Complaint: 19915009

      I am rejecting this response because:
      No message was left .
      Sincerely,

      *******************************

      Business Response

      Date: 04/25/2023

      Interval International spoke to **************** on Wednesday, April 19, 2023 at 12:53 pm EST. We were advised by Club In, they will be returning his 2023 deposit. In Addition, a voice message was left on April 20, 2023 and again April 25, 2023 providing the information given to Interval by his home resort, Club In.

    Interval International, Inc. is NOT a BBB Accredited Business.

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