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Business Profile

Retail Stores

Feature Wynn LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I PLACED AN ORDER ON 6/16/2024 FROM THEM AROUND $98.83 AND THEY SHIPPED IT. I LOOKED AT THE ***** AND THERE WERE TOO BIG AND I TRIED TO RETURN THEM BUT THE OPTION TO RETURN WAS DISABLED . I TRIED TO CONTACT CUSTOMER SERVICE BEFORE MY 30 DAYS RETURN POLICY EXPIRES . THE COMPANY NEVER CARED ABOUT THE REQUEST . I AM REQUESTING A REFUND

  • Initial Complaint

    Date:06/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB ***************,I'm writing to file a formal complaint against Feature, located at ******************, due to their unacceptable customer service following a transaction on April 7, 2024, where I paid $240.This issue began when I was contacted by a salesperson from Feature after returning to my country, informing me of a mix-up in my order. I was asked to return the incorrect items, with promises of reimbursement for the shipping costs incurred. Coordination for the return took an extensive three and a half weeks. I shipped the items back on May 3. Despite the shipment reaching Feature on May 9, I received no acknowledgment from them. My attempts to confirm receipt were met with a complete lack of response. I was forced to persistently chase Feature for any update, and it was not until May 31 that I finally received confirmation that they had processed the return. The correct products were shipped and arrived on June 4eight weeks after the initial error was communicated to me.Throughout this period, Feature's failure to communicate effectively made it extremely challenging to resolve this issue. My emails, calls, and text messages were consistently ignored. This unprofessional behavior and lack of responsiveness are frustrating and reflect poorly on *********'s reputation for hospitality and customer service. The delay in addressing my concerns and their failure to honour their commitment to reimburse the shipping costs have left me deeply dissatisfied.I'm disappointed that this matter has escalated to this point. Feature's ongoing disregard for basic customer care and communication necessitates a formal review and action. I request that the BBB help facilitate a resolution to ensure Feature is held accountable for its promises and reimburses the shipping costs as it initially assured. Your assistance in holding Feature accountable is much appreciated.Thank you for your attention to this matter.

Feature Wynn LLC is NOT a BBB Accredited Business.

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