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Business Profile

RV Rentals

El Monte RV

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Rentals.

Complaints

This profile includes complaints for El Monte RV's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

El Monte RV has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • El Monte RV

      13001 Las Vegas Blvd S Las Vegas, NV 89044-9534

    • El Monte RV

      3800 Boulder Hwy Las Vegas, NV 89121-1606

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We rented an ** from El-Monte ** located at ********************************* *********, ** on 07/03/2024 for 10 days. Next day after renting, I notice the supply line to the toilet is leaking and the black water holding tank is half full. I thought either they forgot to empty it or the tank monitoring system is not working properly. When we arrive at the ************* at *************** in ******, ********** and hook up to the ** sewer, the black holding tank didnt drain. I couldnt call customer care because there is no internet or cell phone Signal. We had to place towels to absorb water from leaking supply line. After a couple of days, the black holding tank was full and we had to use campground bathrooms. It was a hassle because we have 2 kids.On July 10th, we drove to the city of ****** to call customer care. The customer care recommended to drive to the nearest ** repair shop at ************, which is 36 miles from ******, ********** or come back to *********. We decided to go back and return the **. I spoke to the Manager, she offered a refund of $300, which I refused to accept. She asked us to contact customer service by email at ******************************** I sent them 2 emails, one on July 15th and the other one on July 23rd but never receive a response from them. They don't have a phone number to contact customer service.

    El Monte RV is NOT a BBB Accredited Business.

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