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Business Profile

Sandwiches

Jersey Mike's Subs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/27 I ordered some food through the Jersey Mikes app, as is preferred by the org., rather than going through Door Dash. I got an email from Jersey Mikes stating that my food had been delivered at 2:47pm. It was now after 3:00pm, and I went to the door and there was no food delivered. I went back to the email and confirmed that there was no picture, or any confirmation provided to ensure delivery. I called the local store where I placed the order. I spoke to someone whose mngr told her that there was nothing they could do. Once the order leaves the store, Jersey Mikes has no control over what happens. I asked if they could re-make my food and I was told, And just who will deliver it? We arent calling Door Dash. I asked for a refund instead, and they told me they could not refund my money. I reminded them that they had my money, and I had nothing to show for it. I was told that I needed to call Door Dash to get a refund. The manager told me to go file a complaint if I wasnt happy. So, I called Door Dash. They apologized and assured me a complaint would be filed against the dasher and that person would never be selected for a delivery to me again. I was told that Door Dash couldn't refund my money to my original method of payment b/c I had placed the order through the Jersey Mikes app. She said that she could only refund it to Jersey Mikes and in a few days, Jersey Mikes would have to go in and refund it to my original method of payment. I still had not eaten all day, so I picked a different Jersey Mikes store and ordered through Door Dash, as I felt safer going through them than through the Jersey Mikes app. I spent $34 through the Jersey Mikes app and received no food ( I also used $9.59 in Shore Rewards). I spent $66.02 to get the same order through Door Dash and did receive my food. I find this lack of common sense or customer service completely unacceptable, and I cannot imagine that Jersey Mikes leadership knows about this

Jersey Mike's Subs is NOT a BBB Accredited Business.

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