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Business Profile

Seal Coating

SemcoWorks LTD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Seal Coating.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted a foodsafe coating to put on wood items in a vegetable garden. I asked if it was *** cleared for food contact. They lied. This is fraud and I will be contacting the ****This is the relevant parts of the conversation: 19 Mar, 2025 [09:05]Me: Is your elastomeric coating safe for vegetables?[09:06]SEMCOworks: Hello, my name is *******. I would be more than happy to assist you.[09:07]SEMCOworks: Yes, our products are made of green materials which makes it safe for plants [09:07]Me: Food plants?[09:07]SEMCOworks: Yes [09:07]SEMCOworks: We are also LEED certified and low on VOC contents with less than 14g/L [09:08]SEMCOworks: May I know what is the project are you working on?[09:08]Me: But is it contact safe for food? I want to coat some grow boxes.[09:09]SEMCOworks: What is the substratWoo and What type of wood is it?[09:10]Me: Just pine 2x4. Untreated(more conversation)[09:14]SEMCOworks: Then you may apply our SEMCO Liquid Membrane at 3 coats [09:14]SEMCOworks: Cards title: SEMCO Liquid Membrane Waterproofing | *********************************************************** [09:14]Me: But is it food safe?[09:14]SEMCOworks: Yes, it is safe [09:15]Me: *** cleared for food contact?09:16]SEMCOworks: You can also check them here:(They sent a safety data sheet, below.)[09:18]Me: The last one says toxic to aquatic life. So it is NOT SAFE. You are lying to me.[09:18]SEMCOworks: Yes our product is safe for fish and plant produce [09:18]SEMCOworks: Its also made with green materials [09:18]Me: It says toxic to fish in the product info you sent!When confronted they wrote: we stand by the quality of our product and the service we provide. With over 30 years in business and a long list of satisfied customers, we know our product delivers value. We don't feel the need to prove anything to anyonewere proud of our track record." Goodbye.Well, Im sure the *** will need some proof! For public safetys sake, they need to stop this business!

  • Initial Complaint

    Date:12/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/25/2025 I purchased a product from this company that claims to make your floors waterproof. It has 5 years warranty. I received the product on 08/05/24. Applied the product according to instructions. A month later I started to have issues - the product started to peel and bobbles accrued I contacted the merchant. No help. I hired licensed concrete professional and he found out that the product I received is 2 years past expiration date and was delivered in the open truck for over a week in over 100 degrees heat while the recommended temperature is under 72 degrees.

  • Initial Complaint

    Date:07/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite multiple emails and photos showing the product failure of the semco liquid membrane and prep products such as the stone cleaners, fabric that cost roughly $10,000, I only receive requests for more information such as getting a moisture meter reading of my cement dome home. The company stated that the product would work on my dome home and has a 5 year guarantee for product failure. I bought products between spring and fall 2023 and applied in Summer/fall 2023. The liquid membrane has bubbled all over the dome and peeled off. Pictures were sent of the failure and they have records of purchase though I do have receipts (this has not been an issue that I purchased products.) I am getting the run around and need the replacements so I can reapply during the Summer. I have been writing since April . I cannot link the emails here but have records of our emails. Semco only replies with requests like what the square footage of the house and can I get a moisture reading.

  • Initial Complaint

    Date:03/26/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER NUMBER DATE PAYMENT STATUS FULFILLMENT STATUS TOTAL #***** August 26, 2023PaidFulfilled$151.74 #***** August 23, 2023PaidFulfilled$529.80 I purchased their Liquid membrane product to seal my basement floor from moisture. I was told I needed to also purchase cleaners and Natural shield to clean and dry out the floor before application. After the application of the Natural shield the moisture of the concrete was still to high apply the Liquid membrane. I contacted the company to see what to do and I was advised to apply more coats of the Natural shield. I was able to get the moisture reading down to under 3 percent per their instructions. I applied the liquid membrane only to have it not stick. It pealed off with ease. I again contacted the company only to be told I applied it wrong. I applied their product per their instructions. they offered to refund the Liquid membrane, but not the other items. I only purchased the other items because I was told by them that I needed it. It has been 6 months and my floor still isn't sealed. I have pictures and a lengthy email conversation I can provide.

    Customer Answer

    Date: 04/18/2024

    i received a response from the company and this is what they sent.

     

    Support SEMCOworks.com
    ?Reply
    ?Reply all
    ?Forward

    ?

    ?
    To:You
    Thu 4/18/2024 4:21 PM

    Dear *******,
    I hope this email finds you well.
    We have recently received your complaint from the Better Business Bureau (BBB), and I want to express our sincere apologies for any inconvenience or dissatisfaction you may have experienced.
    After carefully reviewing your complaint, we are prepared to offer a full refund as soon as the complaint has been formally withdrawn. We understand the importance of resolving this issue promptly, and we assure you that once we receive confirmation of the withdrawal, we will initiate the refund process immediately.
    To expedite the resolution process, we kindly request that you provide us with a screenshot or any documentation confirming the withdrawal of the complaint from BBB. Upon receipt of this confirmation, we will process your refund without delay
    Kind Regards,


    *****
    SEMCOWorks Support Team Manager

    *******************************
    SEMCOworks.com



SemcoWorks LTD is NOT a BBB Accredited Business.

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