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Business Profile

Security Guards

Templar Security and Protective Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Guards.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit card expired in Feb.22. I noticed in Nov. that I was not charged so I called them. Two weeks later they finally called back and told me they were behind and I owe ******. No big deal. I asked can I pay online. Employee was beyond rude and would not answer that question. Employee hung up on me and proceeded to lock me out of my alarm.com account. I can mot access it when I use the forgot password option. Site says it emailed me password reset but it is not coming to my email. Appears employee has control of my account and has access to any pics or videos that are saved on the cloud. Sounds very fraud to me and possibly illegal. I would like access to account to delete all pics and videos. I have since drove to another Templar entity and made the past due payment. I want nothing else to do with them but the ability to wipe out any videos tied to that account.

Templar Security and Protective Services, Inc. is NOT a BBB Accredited Business.

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