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Business Profile

Ski Resorts

Lee Canyon Ski Lifts, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ski Resorts.

Complaints

This profile includes complaints for Lee Canyon Ski Lifts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Lee Canyon Ski Lifts, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent the attached email to the Director of Mountain Operations on 19 July 2024 and have not received any response from the *** *****************. A first responder was wounded while rescuing an injured minor, and the first responder was subsequently harassed and threatened by the perpetrator. I have video evidence of the threat made against the first responder.

    • Initial Complaint

      Date:03/14/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought 1 lift ticket and 1 kids rental on February 13th for the next day February 14th. We drove to the resort at 9 am and been told by a Police officer that resort is CLOSED! He turned us around ( by the way we have Tesla model Y 4 wheels drive and can drive on snow) so while I requested store credit from the resort they said that they open and dont know why the police said like that! But! It is not my issue! I drove one hour and had to drive back and they even didnt refund my money! Total scam!!!!

      Business Response

      Date: 03/14/2024

      Lee Canyon is and was not closed, nor delayed in opening, nor suspended its operations at any time.  NHP and ****** ********** of ************** set and monitor Winter Driving Restrictions along State Route 156, during winter weather occurrences, these conditions require are either 1)Snow Tire Chains, or 2) Four Wheel Drive PLUS Dedicated Snow Rated Tires (not all-weather tires). The tires must have the snow rated symbols on the sidewalls.  These are the requirements dictated by law.  The travelers did not have the winter driving requirements and were turned around by NHP.  There are hundreds (approx 700) of guests on property.  NHP has informed us that in no time during this day that State Route 156 was closed.  

      One note, this complaint is for March 14th, and not February 14 as stated.  She put the incorrect date.

      Customer Answer

      Date: 03/14/2024

       
      Complaint: 21434068

      I am rejecting this response because:

      Sincerely,

      ***********************************

      Customer Answer

      Date: 03/14/2024

      I know now it is opened, but police officer said it is closed. You know I dont care about this money since Im not gonna go there anyway anymore but it was total scam!!!

      Customer Answer

      Date: 03/15/2024

      I know now it is opened, but police officer said it is closed. You know I dont care about this money since Im not gonna go there anyway anymore but it was total scam!!!

    • Initial Complaint

      Date:01/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 lift tickets and a snow board rental on line on Dec. 18 at 9:30 pm. The website states that a purchase can be refunded within 48 hours of purchase. I contacted the email indicated on the website on Dec. 20 at 11:26am to request a refund. They replied at 11:29am on Dec. 20 that they process refunds via telephone and asked for my phone number. At 11:30 on Dec. 20 I replied with my phone number. At 11:32 on Dec. 20 they replied that the refund was sent to their ticketing department and I will be contacted once it is received. I emailed on Dec. 20 at 9:58pm letting them know I had not been contacted regarding my refund. I emailed Lee Canyon again on Dec. 28 at 3:40pm with all of my information and stated that I am concerned that I have not been contacted regarding my refund. On Dec. 29 at 3:27pm. I attempted to contact them for assistance via the chat on the website and was referred back to contacting the via email. Still no response and no refund.

      Business Response

      Date: 01/02/2024

      After looking into the request, it does look like a resort credit was processed indicating the order was canceled. After reviewing the timeline this resort credit has been refunded back to the guests card.

      We apologize for the inconvenience this delay may have caused. 

       

      Thank you, 

    Lee Canyon Ski Lifts, Inc. is NOT a BBB Accredited Business.

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