Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally file a complaint against a dating website known as ********** regarding its failure to honor a key feature of its service after I fulfilled all required conditions.I had been using the Asia Talks platform and, after communicating with a member for the required period, I submitted the necessary documents to request that individuals contact information as instructed by the site's policy. It has now been over a week since my submission, and I have received no response or the requested contact ********** an attempt to resolve the issue, I reached out through the live chat support feature, but I was met with vague responses and no actual resolution. As of now, I am still without the promised information, despite following all procedures in good ******** Concerns:Asia Talks may be engaging in misleading or deceptive practices.The site continues to allow users to submit documents and fulfill requirements without delivering promised results.Preventing members from obtaining contact information after all platform criteria have been met suggests intentional obstruction, which can be considered fraudulent.These practices appear designed to profit off user engagement without ever allowing a real connection or exchange of contact.I believe this behavior is not only unethical but may violate consumer protection standards. I request the Better Business Bureau to investigate Asia Talks and determine whether they are misleading users for financial gain.Details:Website: ************************************** Date of Issue: April 7, 2025 Description of Interaction: Submitted documents after meeting required chat duration with a member, received no contact information, no adequate help from support.I respectfully ask the BBB to follow up with Asia Talks regarding this matter and help ensure users are protected from deceptive practices.Thank you for your time and attention.

  Business Response

  Date: 06/03/2025

  Dear Better Business Bureau and Mr. **************** style="box-sizing: inherit;">Thank you for bringing this matter to our attention. We appreciate the opportunity to respond and provide clarity regarding Mr. ****** request.

  
  First, we would like to offer our apologies for the delay in submitting this formal reply, which was caused by internal technical issues affecting our outgoing correspondence. That said, we have carefully reviewed the history of interactions and actions taken by our support team.

  
  According to our records:
  
  - The initial contact from Mr. ***** was received in early April via our internal system. However, the submitted request did not include all the required details necessary to complete verification before exchanging information. As a result, our team was unable to proceed immediately, and a follow-up request or clarification from the user was needed to move forward.
  - On April 12, Mr. ***** contacted our support team via live chat to inquire about the status of his request. Unfortunately, he exited the conversation before receiving a reply. A support representative followed up shortly afterward and provided the appropriate next steps via message, but it appears that this response may not have been viewed.
  - On April 14, our support team sent an update regarding successful verification to Mr. ***** by email, in line with our internal procedures. Based on our system logs, it seems the message was not opened.
  Later that same day, Mr. ***** contacted support again, indicating he had not yet received the information and mentioned his intention to file a complaint with the Better Business Bureau.
  - On April 22, Mr. ***** reconnected with support via live chat. At that time, the information was re-sent and successfully received. Mr. ***** acknowledged receipt and expressed appreciation.
  

  To summarize, Mr. ******* request was fulfilled in accordance with our platforms policies. However, due to the initial lack of required information, as well as missed follow-up communications, the resolution was delayed. We apologise for the inconvenience this may have caused and are continuously working to improve the clarity and efficiency of our processes.

  
  Should Mr. ***** have any further questions, our team remains available at ************************************************************.

  
  Sincerely,
  Asiatalks Team