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Business Profile

Social Media Marketing

Classful LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a teacher who posted products on ************************** to sell. They required I open an account with Scribe to received payments for sales. In May of 2024, my account at Scribe was closed without my knowledge. I continued to receive emails from Classful saying I sold products and saw on my dashboard they had listed payouts. When I realized they were sending them to a closed Scribe account, I let them know and they refused to pay me for the sales saying they had already sent them. I contacted Scribe and they said they showed no records of Classful sending or attempting to send payments. I contacted Classful several times and they replied only to tell me they would not correct their error and send the money. As pushback, they deleted any records in my account showing the payouts (but I have screenshots of them) and made my products nonviewable on **************************, which I found out by searching for them as a consumer. I've reported them to the government for fraud. They currently still owe me money, which I was told i'd receive Feb. 2. That date was changed in my account for March 2 with no reason as to why.

    Business Response

    Date: 02/14/2025

    Dear ****/BBB,

    Thank you for reaching out. We understand your frustration and appreciate the opportunity to clarify the situation regarding your payouts.

    Classful uses Stripe for processing payments, and per our system records, all payouts were sent as scheduled. However, due to an issue with her ****** accountwhich was disconnected on her endthese payouts were automatically returned to us, after being sent, and marked as sent. Since Classful has never encountered a case where Stripe removed a connected account without the user's knowledge, our system continued to register the payments as sent during each payout.

    Once we identified the issue, we promptly informed her that a valid Stripe account needed to be reconnected in order to process any outstanding payments. Unfortunately, we did not receive a response regarding reconnecting your ****** account. Per our policy, we require a ****** account to process payouts.

    Please see the attached.

    Customer Answer

    Date: 02/23/2025

     
    Complaint: 22887934

    I am rejecting this response because I did connect a stripe account as requested and received a partial payment through it. This confirms Classfuls dishonesty. See screenshot. 

    Sincerely,

    **** *****

    Business Response

    Date: 03/03/2025

    Hi BBB/****,

    We would like to clarify some details regarding Marys concerns. The screenshot she provided does not reflect the full context of our correspondences. Specifically, she did not respond to our previous email, nor did she disclose that she only recently reconnected her Stripe account after experiencing an issue with it.

    As we have previously communicated, the issue she encountered was related to her Stripe account, which is an external platform beyond our control. However, we recognize that this did impact her Classful account. While we have not encountered this issue before, we are actively reviewing the situation to determine if any adjustments are needed when a Stripe-related issue occurs.

    In the meantime, we ask **** disconnect and reconnect her Stripe account, and wait for her upcoming payout on April 1st of this year. If she does not receive her payout as expected, she is welcome to reach out to us via email so we can investigate further. For additional details on our rolling-monthly payout schedule, please refer to the following link: **********************************************************************************

    Lastly, we respectfully request that this matter not be classified as a complaint. We have made multiple attempts to assist ****, but she has not responded and have reported information inaccurately. Additionally, the issue originates from a third-party platform, and she has not disclosed that she only recently reconnected her Stripe account.

Classful LLC is NOT a BBB Accredited Business.

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