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Business Profile

Solar Energy Equipment

Tier 1 Solar Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner of this company, ************** sold me a **** kW system, but even on a clear day in the middle of June the peak production is only 7.3 kW. Upon review of the technical specs of the system I noticed that the solar panels are rated for 390 Watt production, but the micro inverters have a maximum output of 290 Watt. This explains why I'm only getting up to 75% of the system capacity.After exchanging numerous email and text messages with ****** he is unwilling to admit that the system has a design fault. I spoke with an engineer at EE&C, the company that installed the system and he understands the problem, but nobody is doing anything to resolve it.The obvious solution is to replace the currently installed micro inverters with a different model that can handle up to 390 **** to match the output of the panels.Or give me a 25% refund of the total price I paid since the system can only produce 75% of what I paid for.

    Business Response

    Date: 09/07/2023

    This issue was resolved with *****************, and he has agreed that this complaint is resolved and was filed against the incorrect Company.  I have the text message conversations between ***************** and myself to verify this result if needed and ***************** has agreed to the same and has agreed this complaint is resolved.  

    Customer Answer

    Date: 09/08/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    This complaint has been redirected to ******, LLC, complaint #********, which is the company that installed my solar system. They are responsible for the mismatch between the solar panels and inverters. 

    Sincerely,

    *************************

Tier 1 Solar Solutions, LLC is NOT a BBB Accredited Business.

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