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Business Profile

Specialists

Intermountain Healthcare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Specialists.

Complaints

This profile includes complaints for Intermountain Healthcare's headquarters and its corporate-owned locations. To view all corporate locations, see

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Intermountain Healthcare has 20 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scheduled doctor appointment for 12/27/2024 @ 12:30pm Due to severe cough, chills, diarrhea, ear ache symptoms clinic schedule Virtual visit Upon time of virtual visit doctor was unable to get camera to work after 3 attempts. A plain phone call took place. Told doctor my symptoms of severe cough, unable to hear out my right ear, diarrhea since 12/17/2024. Doctor stated she can't determine exactly due to being over the phone. So prescribed antibiotics, inflammatory, anti diarrhea medicine. After receiving medicine it's did not work. I called office again 12/30 asking for work note and my symptoms had not cleared. Clinic refused to see me in person and had asked me the patient who's sick to pick up a doctor note for work, but refused to see in person to properly conduct an exam of my sickness. This has happened multiple times with the Craig location staff and doctors are highly unprofessional, only care about collecting their copays and not the health of their patients. The resolution is for an apology from the clinic for not fully their medical obligations towards any individual in need of medical care. COVID is not cause of every symptom in the world, doctors should be knowledgeable to determine the difference. Health care needs are serious and should not be turned down. I am still unable to hear or properly breathe and treating myself with over the counter meds due to negligence of the provider and it's clinic.

      Business Response

      Date: 01/07/2025

      Our Revenue cycle is in receipt of this patient complaint regarding services rendered. We have forwarded this message to the patient experience team who handles patient complaints outside of billing. Revenue cycle handles claim disputes and billing issues, we will ensure that the patient is contacted for resolution by patient experience team.

       

    • Initial Complaint

      Date:11/10/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The staff st Intermountain healthcare contributed to the declination of my ***** for 7months i had testing done in March of 2022 results given 10/25/23 after coming in multiple times for the dsme complaint and symptoms and now my diagnosis is so servere my organ csnnot be saved.

    Intermountain Healthcare is NOT a BBB Accredited Business.

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