Complaints

This profile includes complaints for StorageOne's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  StorageOne

  Las Vegas, NV 89113-0168

  
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  StorageOne

  9960 W Flamingo Rd Las Vegas, NV 89147-8081

  
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  StorageOne

  5625 Leggett Rd Las Vegas, NV 89149-5111

  
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  StorageOne

  3435 S Decatur Blvd Las Vegas, NV 89102-8151

  
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  StorageOne

  7580 Oso Blanca Rd Las Vegas, NV 89149-1432

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Storage one refuse to take our payment for the monthly evicted us for closing the door while it was raining and they we did not have access to our property for 3 months they gave us one day which we're here now and we found stuff that they have taken out of our storage so we know that they've been through our storage.

  Business Response

  Date: 06/11/2025

  StorageOne Fremont made several attempts for this tenant to comply with the terms of the lease agreement and to bring their account current.  They were cited for numerous violations starting on 3/20/25 with a verbal warning on 3/25/25 that they would be asked to vacate if the violations were not taken care of.  Tenants are not allowed to sleep in their units nor be on the premises past the gate closing hours of 9pm.  The tenant was caught sleeping in the unit on more than one occasion and was therefore emailed a notice to vacate the unit on April 2nd with an effective vacate date on or before April 27th and to settle the balance due for $100 which was less than what was owed.  Please see attached vacate notice.

  The tenant neglected to vacate the unit or pay the $100 fee.  On June 3rd they signed a 'request for abandonment' (attached) and paid $400.  They did not bring a moving truck to vacate the unit, so StorageOne gave them an additional day, Wednesday, June 4th, to complete the move out, which they did not do.

  We made several attempts to work with this client, however we had no choice but to vacate them for non-payment and repeated policy violations.  

• Initial Complaint

  Date:03/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a u haul truck. I spoke with an employee shortly before my scheduled time of pick up to indicate I needed an adjustment to a later time. It took several calls and the employee informed me the business was short staffed and that he was solely working. Upon arrival, the employee and I discussed adjusting my drop off time to account for the late pick up. I did not review the rental due time as I left with the truck. Upon realizing I was charged extra, I found that the contract does not show a time adjustment. I do not believe I am responsible for additional charges resulting from an employees error. Particularly, when it was an employee who admitted they were overwhelmed working alone.

  Business Response

  Date: 03/15/2024

  Thank you for reaching out regarding this truck rental.

  The truck rental was for our StorageOne @ ********* location. We've attached the **Haul agreement: the truck rental was for a same day, 2.5 hour rental and was due back on 3/13/24 at 4:30 pm, as shown on page one of the attached copy of the contract. However, page two of the contract shows that the truck was not returned until 3/14/24 after hours. These terms are set by **Hual directly, not StorageOne, so we have no way to adjust this price. Based on the return date/time, the total due was $106.72

  Thank you
  

  Customer Answer

  Date: 03/15/2024

   
  Complaint: 21435678
  
  I am rejecting this response because:
  I discussed with your employee that the drop off time was to be adjusted resulting from picking up later than the time originally reserved. We spoke on the telephone and at the counter. Your employee failed to update the return time. It is unfair to me to make me pay for your mistake. Your employee was admittedly frazzled and overwhelmed from working alone. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 03/19/2024

  Thank you for reaching back out. We understand that our employee was very busy at the time they were assisting you and that you came in to pick up the truck later than the time you originally reserved it for. The truck rental time on the contract starts after the rental process is completed in the office, which is shown on page one of the contract under 'Rental Out Date/Time' which was 3/13/24 at 1:46 pm. The 'Rental Due Date/Time' shown on the contract (3/13/24 at 4:30 pm) is based on the amount of time the truck was requested for, which in this case was for 2.5 hours.

  Our office hours are 10am - 6pm M-F, so the office was still open at the time the truck was due back, however the truck was returned after hours, which was beyond the rented timeframe of 2.5 hours and is why there was an additional charge. This is dictated by U-Haul, not StorageOne. 

  We strive to be attentive to each customer and understand that with moving, it can sometimes take longer than anticipated, but we hope you understand that when a truck is returned past the due date/time, additional fees are incurred. We thank you for you business and hope that this resolves this issue.

  Thank you

  Customer Answer

  Date: 03/21/2024

   
  Better Business Bureau:

  
  Despite the response provided here, storage one did issue a credit for the additional charge. 
  Thank you for correcting the situation. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After eviction during COVID I rented a storage unit. Amidst struggling monthly to keep it; that and my other issues forced me to seek Mental Health Treatment in ************ **********. I paid my unit last the end of August. The beginning of November I called, with no response. The number has been changed, customer service re-routes me. When I did get the Operator for Storage One; she could not find my information. She took my name, and number, and told me someone would contact me. This as before Thanksgiving. As of November 28, 2023, no one has contacted me yet.

  Customer Answer

  Date: 12/04/2023

  I received a notice that my unit had been sold.  I never received notification prior to any lien, registered mail anything.  I know I was attempting to contact them, left messages, everything prior to sale.  I continued to hold my unit no matter how late I was.  I never received sale notification until it had taken place.

  Business Response

  Date: 12/05/2023

  ***************************, StorageOne ******** & Cactus Unit 1207
  We have uploaded notes from our leasing software documenting correspondence sent to this tenant from the beginning of the delinquency that led to the auction of her unit.  Also included are copies of the Delinquency & **** notices and the Notice of Sale with the post office proof of mailing and copies of the emails sent to the tenant. There is no return mail in her file, indicating all notices were delivered to the tenants address on file. Selling a tenant's belongings at auction is never something we want to do, which is why we make every effort to contact the tenant and give them the opportunity to bring their account current.  When a unit goes to auction, proceeds of the auction first satisfy the outstanding debt to the storage facility and any remaining balance, if any, is returned to the customer.  If this amount goes unclaimed it is then sent to the state.  The facility does not retain this or any of the customer's belongings.

  Please let us know if additional documentation is needed.

  Thank you,

  ***********************

  Business Response

  Date: 12/05/2023

  ***************************, StorageOne ******** & Cactus Unit 1207
  We have uploaded notes from our leasing software documenting correspondence sent to this tenant from the beginning of the delinquency that led to the auction of her unit.  Also included are copies of the Delinquency & **** notices and the Notice of Sale with the post office proof of mailing and copies of the emails sent to the tenant. There is no return mail in her file, indicating all notices were delivered to the tenants address on file. Selling a tenant's belongings at auction is never something we want to do, which is why we make every effort to contact the tenant and give them the opportunity to bring their account current.  When a unit goes to auction, proceeds of the auction first satisfy the outstanding debt to the storage facility and any remaining balance, if any, is returned to the customer.  If this amount goes unclaimed it is then sent to the state.  The facility does not retain this or any of the customer's belongings.

  Please let us know if additional documentation is needed.

  Thank you,

  ***********************