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Business Profile

Streaming Service

DramaShorts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has one of their product called Drama Shorts. On March 14th, I subscribed their weekly subscription which was $9.99 + tax, so I paid $10.50. I had their subscription for only 3 days and I was charged $39.99 then another transaction of $39.99. I was charged twice of $39.99 + $10.50. I tried to call this company multiple times either it's a busy signal or it kept ringing no one picks up. I contacted my bank as well. The bank advised that I should contact the merchant. Which is not possible!! Now I am here asking for your help. I want the merchant to refund these two outrageous transactions of $39.99. I was never informed such charges. I have subscribed other drama apps weekly subscriptions, and a lot of them charge $9.99 as well, but none charged me like this outrageously. Please help me to get the merchant refund these fraudulent charges. I have attached what they have charged and they offered the price online.

    Business Response

    Date: 06/11/2025

    Dear ******,
    We hope this message finds you well.
    Were reaching out regarding your recent message submitted through the Better Business Bureau platform on 5/8/2025, which listed the email address: ********************** Thank you for bringing your concern to our attention.

    After reviewing our system, we were unable to locate an account associated with the provided email address. To assist you further and look into this matter properly, we kindly ask that you share any additional details that may help us locate your account, such as:
    - The email address used to register on *************************
    - The first 6 and last 4 digits of the card that was charged
    - The date and amount of the transaction(s)
    If available, you may also include a screenshot or PDF of the transaction from your bank statement that shows the order ID, amount, and date. This information will allow us to investigate and resolve your request as quickly as possible.

    We sincerely apologize for any inconvenience this may have caused and want to reassure you that your satisfaction is very important to us. Our team is here to help, and were committed to resolving this with care and transparency.
    Please dont hesitate to reply with the requested details or contact our support team directly at **********************************************************.
    Warm regards,
     The ************************* Support Team

    Customer Answer

    Date: 06/11/2025

    As the business requested ********** PDF Statement, I am attaching all here. As far as other questions I am answering them here:

    The email address used to register on *************************.

    ***********************************.

    - The first 6 and last 4 digits of the card that was charged

    4750 55xx xxxx 2601

    - The date and amount of the transaction(s)

    March 14th $10.50 Correct
    March 17th $39.99 Incorrect
    March 18th $39.99 Incorrect 

    Customer Answer

    Date: 06/12/2025

     
    Complaint: 23304226

    I am rejecting this response because:

    As the business requested ********** PDF Statement, I am attaching all here. As far as other questions I am answering them here:

    The email address used to register on *************************.

    ***********************************.

    - The first 6 and last 4 digits of the card that was charged

    4750 55xx xxxx 2601

    - The date and amount of the transaction(s)

    March 14th $10.50 Correct
    March 17th $39.99 Incorrect
    March 18th $39.99 Incorrect 

    Sincerely,

    ****** ****

    Business Response

    Date: 06/13/2025

    ??????! ???? ????? ??? ????????? ???? ??? ?????????????, ??????????? ??????
    ??????????? ??? ???? ?????????:
    Dear ******,
    Thank you for providing us with the necessary information.
    We understand there was some confusion regarding the recent charges of $39.99 on March 17th and March 18th, and wed like to take a moment to clarify how our service works and ensure your concerns are fully addressed.
    At *************************, when a user subscribes, they immediately receive access to 10 locked episodes to get started. In addition, 3 locked episodes are credited daily through our daily credit system, allowing continued access to content without any further cost.
    However, once the daily credits are used, users have the optional choice to purchase additional coins if they wish to unlock more episodes right away. In your case, a coin package was purchased twice for $39.99 to enable further viewing beyond the daily allowance.
    That said, your satisfaction with our service is essential to us. As a result, we have canceled and refunded the related charges. You should see the refunded amount reflected on your account within 510 business days, depending on your financial institution.
    We sincerely apologize for any confusion and appreciate you bringing this matter to our attention. Should you have any further questions or require additional assistance, please dont hesitate to contact us at **********************************************************.
    Warm regards,
    The ************************* Support Team

    Customer Answer

    Date: 06/20/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I wasn't aware or was advised any such charges. Like all other drama apps offer $8.99 - *****/ week with unlimited dramas to be watched. When I saw your $9.99/week unlimited that's what I expected. I didn't ever never expected any hidden charges. I still see the same charges online $9.99. Please don't mislead audience. Specify correctly like you just explained in last response here. Otherwise, there will be more people like me will be complaining here.

    Sincerely,

    ****** ****

DramaShorts is NOT a BBB Accredited Business.

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