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Business Profile

Student Loan Services

College Guidance Resources

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Student Loan Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people are NOT helping with student loans. They are a complete scam. They took my money and nothing went toward my loans. My actual loan servicer said this was a scam. They try to get around it by saying they're a third party or something. That's a lie. My actual loan servicer said if it's not them contacting me, then never give money!!! Hold these people accountable. I can only imagine how many others are being scammed!!!

    Business Response

    Date: 07/02/2025

    We have already spoken with **** and clarified the misunderstanding regarding the work completed on his student loans. He has been issued a full refund, and the details of the situation were thoroughly explained to him.

    Customer Answer

    Date: 07/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *********

  • Initial Complaint

    Date:12/18/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    This company advised the process would be completed by December 2023. If thats the case, why do I have to pay an additional fee to prove my income if it was to be completed by December? I have spoken to the company many times and was told the man I was working with was either out sick, on vacation, and once I was told he was on his honeymoon. Below is my notes from my experience with this company

    5/27/23
    Student loan guy called to tell me *********************** is on vacation and will call me in the next few days
    6/15/23
    Sent email and left 2 messages 
    7/12/23
    Called left message 5pm
    ******************* (on his honeymoon) said Dec something should happen. Said they refilled my apply to **** of education.

     

    will this complain be available for any other prospective clients? I want to warn anyone!!

    Customer Answer

    Date: 12/19/2023

     
    Complaint: 21017759

    I am rejecting this response because:

    Date Sent: 12/19/2023 3:24:55 PM

    This company advised the process would be completed by December 2023. If thats the case, why do I have to pay an additional fee to prove my income if it was to be completed by December? I have spoken to the company many times and was told the man I was working with was either out sick, on vacation, and once I was told he was on his honeymoon. Below is my notes from my experience with this company

    5/27/23
    Student loan guy called to tell me *********************** is on vacation and will call me in the next few days
    6/15/23
    Sent email and left 2 messages 
    7/12/23
    Called left message 5pm
    ******************* (on his honeymoon) said Dec something should happen. Said they refilled my apply to **** of education.

     

    will this complain be available for any other prospective clients? I want to warn anyone!!



    Sincerely,

    ***************************

    Business Response

    Date: 12/18/2023

    This client obtained our services for document preparation and consulting services on 12/2/22. Client's income driven repayment plan has been approved per the service agreement. Client requested for recertification and it is not part of the agreement. Client was told she can recertify on her own pertaining to her income driven repayment plan. Advised the client for TEPSLF - it will only be considered by DOE/Mohela. She did not fulfill the federal guidelines and stipulations set in place. Our service agreement reflects our services has been completely rendered and the attachment reflects it was properly submitted. 

    Business Response

    Date: 12/19/2023

    All work has been completed - it reflects on their Mohela account the payment is $0 - we have recertified the client. 

    Customer Answer

    Date: 12/20/2023

     
    Complaint: 21017759

    I am rejecting this response because: the student loan has not been dismissed as they indicated it would be by December 2023

    Sincerely,

    ***************************

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