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Business Profile

Talent Listing

Explore Talent

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Talent Listing.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up on this site over 10 years ago, I have not worked with them ever and somehow they have my phone number live listed on ****** linked to there site....i want my entire profile and phone number removed from there site please my name is *************************** and the phone number they have on file is ************ permenantly delete my profile from explore talent

    Customer Answer

    Date: 04/11/2023

    my name is SUMMER CROSLEY    PHONE ************    PLEASE REMOVE MY PROFILE AND PHONE NUMBER FROM YOUR SITE

    Business Response

    Date: 05/18/2023

    Dear ***************************,
    We are writing in response to your complaint filed with the Better Business Bureau regarding Explore Talent. We apologize for any inconvenience or concerns you have experienced regarding your profile and phone number listed on our site.
    First and foremost, we want to assure you that Explore Talent takes privacy and data protection seriously. We do not engage in any activities that would compromise the security of our users' information. Regarding the claims of your phone number being linked to our site, we want to emphasize that we never intentionally publish or list personal phone numbers without the consent of the individuals involved.
    In situations like the one you described, it is possible that someone may have used your phone number while creating an account, either mistakenly or without your knowledge. We understand the importance of promptly addressing such issues and ensuring the privacy of our users.
    To assist you further and resolve this matter, we kindly request that you provide us with specific details regarding your profile and the phone number in question. This will enable us to locate the account and take appropriate action to remove your profile and associated information from our site permanently.
    Please contact us at *********************************** and our dedicated support team can also be reached via phone at ************, Monday to Saturday from 9:00 AM to 5:00 PM PST. We are committed to providing you with prompt assistance and addressing your concerns.
    At Explore Talent, we have been in business since ****, assisting aspiring talents and facilitating the creation of over 11 million profiles. We are proud of our track record and are committed to providing a secure and trustworthy platform for our users. We have stringent measures in place to protect user data, and we never sell, rent, or expose customer data to any third parties.
    We understand your desire to have your profile and phone number removed from our site, and we will prioritize your request. Rest assured that once we have verified your identity and located the account, we will promptly delete your profile and associated information from Explore Talent.
    We apologize for any inconvenience or frustration this may have caused and appreciate your cooperation and patience in resolving this matter. Thank you for bringing this to our attention, and we look forward to working with you to reach a satisfactory resolution.
    Best regards,
    Explore Talent Customer Support

  • Initial Complaint

    Date:04/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/6/23, I was notified by an identity protection service, MyIDCare, that a search of the dark web on 4/5/23 showed stolen information including my name, address, phone number, email, and other data from a profile on ExploreTalent. I have never heard of this company. I never opened an account with them, created a profile with them, or gave them permission to use any of my data. I am requesting that this account be deleted at once and all my information wiped from their system.

    Business Response

    Date: 05/18/2023

    Dear *******,
    We are writing in response to your complaint filed with the Better Business Bureau regarding Explore Talent. We apologize for any concern or distress you have experienced regarding the notification from MyIDCare indicating that your personal information, including your name, address, phone number, and email, was found on the dark web and associated with an account on **********************.
    First and foremost, we want to assure you that there is no truth to the claim that Explore Talent was involved in a data breach or that your information was compromised through our platform. It is important to be cautious as certain "ID THEFT" software providers utilize misleading tactics to encourage users to sign up for their paid dark web monitoring services. These claims are baseless and do not reflect the practices of Explore Talent.
    We understand your concerns and take the privacy and security of our users' information very seriously. If someone created an account using your information without your knowledge or consent, we sincerely apologize for any inconvenience caused. We are committed to promptly addressing such concerns and ensuring the privacy and security of our users' data.
    To assist you further and investigate this matter, we kindly request that you contact ** directly at *********************************** Our dedicated support team is also available via phone at ************, Monday to Saturday from 9:00 AM to 5:00 PM PST. We are here to work with you to understand and resolve this situation.
    At Explore Talent, we have been in business since ****, facilitating the creation of over 11 million profiles during this time. We take pride in maintaining the utmost security and safeguarding our users' data. We adhere to strict data protection protocols and industry best practices to ensure the privacy and security of our users' information. We never sell, rent, or expose customer data to any third parties.
    We apologize for any inconvenience or distress caused and appreciate your cooperation in resolving this matter. Thank you for bringing this to our attention, and we look forward to assisting you in understanding the situation and providing any necessary support.
    Best regards,
    Explore Talent Customer Support

  • Initial Complaint

    Date:08/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was just notified by several dark web searches that explore talent was compromised and the hackers got Emails, Passwords, Usernames, Physical Addresses of people who are signed up. Which could be in the millions since they started this scam.

    Business Response

    Date: 09/25/2022

    We have tried to call the complainer to get clarifications, but always got his voicemail.         
    1.           Complainer registered with ExploreTalent 12 years ago and was never a customer and never used ********************** since 12 years ago.
    2.           Complainer complains I was just notified by several dark web searches this by itself sounds conflicting was he notified? by who? Or did he do a search
    3.           When you make a search on ****** with as many possible search terms there is no results on his assertions.
    4.           He wrote:the hackers got Physical Addresses ExploreTalent does not ask people who register for free profile a Physical Addresses
    5.           He wrote:their site is down no it is not down, the site is up.
    6.           He wrote:they started this scam what is the ExploreTalent scam if he claim ExploreTalent was compromised
    7.           Sounds like some hearsay story that does not make sense.
    8.           Please kindly classify it as information only especially since complainer not complaining about ExploreTalent services.

    Best regards

Explore Talent is NOT a BBB Accredited Business.

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