Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Company was hired to get my tax issues resolved. They had me take out 2 loans over $11,000 and *** me it was to pay back taxes and there services. They did nothing and IRS was coming after me all over again I called IRS and they said they never heard from this company so I had to spend another $4,000.00 to hire anther company. They took me for over $11,000.00. This needs to stop this company from doing this to everyone.

  Business Response

  Date: 07/18/2024

  Please be informed that we have received **************** complaint and conducted a thorough review of his case. We have attempted to address **************** concerns directly on several occasions.

  It was communicated to ************** that his case had been resolved with the *** and he had been placed in a hardship or Currently Non-Collectible (CNC) status, as confirmed by a letter from the *** in 2022.

  The primary issue revolves around services not being rendered as alleged by **************. It should be noted that ************** independently contacted the *** subsequent to being placed in CNC status and established his own installment agreement. This action was deemed unnecessary, as he was already under CNC status with the *** and goes against the terms of the contractual agreement ************** entered into.

  Regrettably, **************** actions have compromised his standing with the ***. We have requested ************** to contact us directly to facilitate resolution of this matter, but have not received a response.

  We believe our actions were in **************** best interest when we facilitated his placement into CNC status, and we encourage him to reach out to our *************************** at ********************** for further assistance.Thank you for your attention to this matter, and we anticipate a prompt resolution.

  
  

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I owed back taxes to IRS. After watching an infomercial on TV, I called TAA for help. I contracted with this company for $3500 in May 2020. I was led to believe TAAs expert tax advisors would assist in reducing or completely eliminating my IRS tax debt. Three months later, and not receiving any communication from TAA, I called, spoke to a representative, who told me my case could take years. One year later, I again contacted TAA, to request assistance with filing my 2020 income taxes (when I contracted with TAA, I was told tax filing service was included in my contract) and hopefully get an update on my case. However, I was told my case was still in the initial phase and a team was working to get me the best outcome. Over the next three years, I continued to initiated the calls to TAA. The company never reached out to me via phone call nor email. I was shuffled from one agent to another on my calls. On two occasions, I asked to speak to specific agents Id spoken with in the past. The response was, Im sorry that person no longer works for the company. Ive emailed my IRS delinquency tax notices to TAA as requested. To date, TAA has not resolved any issues with my IRS tax debt. I have continued to make payments to IRS on my own. Ive emailed TAA, seeking an explanation, however *** received no response.

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started dealing with tax advantage advisors in April 2022. After contacts and phone calls back-and-forth we finally decided to use their service. There was many messages left and it took them forever to return the phone calls. They finally called back and after being placed on hold for **** min, they came back and said thatv the *** settled for $7286. They said that was what the *** has settled for. Tax Advantage advisors fee was $5500. However, they took $1000 off of their fee to apply towards the *** balance, making it $6286. In May 2022 they started the process, telling us that petitions had to be made, penalty abatement had to be done, it had to go through the resolutions departments, and they had to go through adjustment withholdings. After paying off the *** balance on a credit card, and since then making payments on their fee, I have been contacting them and I have discovered that they only have put us in non-collect status with the ***. Yes, the *** never settled for the amount that they told us.

  Business Response

  Date: 10/19/2023

  We are very confused on why consumer has made this complaint.  Consumer made an complaint back in March,  we reached out and she never got back to us.  Here is a copy of the email that was sent. 

   

  *******************;<*******************************; Thu, Mar 2, 1:48?PM
  
  
  to cindiperchal1
  
  
  
  
  
  
  
  Hello *******,
  
  
  My name is ******************* and I am with *****************.  My client, Tax Advantage Advisors, asked me to reach out to you regarding a recent arbitration request you put in regarding your case. Do you have a few minutes to chat?
  
  
  Thanks
  
  *******************
  CEO
  *****************
  ________________________________________________
  Direct:
  Fax:
  Email:
  Website: **************
  **************
  ****************************
  www.thereputationmd.com

   

  Customer Answer

  Date: 11/02/2023

  Im sorry I didnt see a message. Things have definitely not been resolved. I have seen more ways they were deceitful in what they were doing. Please help me with this. 

  Business Response

  Date: 11/03/2023

  We would still like to talk to consumer.  Consumer states they never saw a message but here is the email exchange. 

  
  ***********************, Oct 19, 8:03?AM
  
  Hello again *****, My name is ******************* and I am with *****************. My client, Tax Advantage Advisors, asked me to reach out to you regarding a recent BBB
  
  
  ************************* Thu, Oct 19, 3:10?PM
  
  Sure. Sent from Yahoo Mail for iPhone
  
  
  ******************* Thu, Oct 19, 3:18?PM
  
  I can talk early tomorrow morning like 8am PST?
  
  
  ************************* Fri, Oct 20, 7:39?PM
  
  I waited for your call.
  
  
  ***********************, Oct 23, 7:37?AM (11 days ago)
  
  Why don't we schedule a call? I didn't hear back from you so that is what I didn't call.
  
  
  ************************* Mon, Oct 23, 10:00?AM (11 days ago)
  
  Sorry. I took it as you were calling. Are you free now.
  
  
  *******************;<****************************> Mon, Oct 23, 10:02?AM (11 days ago)
  
  
  to *****
  
  
  
  
  
  
  
  I will be this afternnoon. 
  

   

• Initial Complaint

  Date:07/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction:3/14/22 I paid Tax advantage advisors, LLC, $17, ****** which was payment for a settlement to the *** on my behalf. The *** has not been paid. I've tried calling and I keep getting the run around. This firm did not do what was promised, instead they kept my money and told me that I'm on a 60 month program with the ***...This was NOT the agreement! I'm incurring interest daily with the ***, now I owe more than I did before. I've been scammed.

  Business Response

  Date: 08/02/2023

  we are currently trying to resolve this issue with the consumer

  Customer Answer

  Date: 08/14/2023

  There hasnt been a resolution with Tax Advantage Advisors. Someone has reached out to me but their doesnt seem to be a real urgency to correct this matter. We are basically emailing back and forth. 

  Business Response

  Date: 08/15/2023

  Our representative sent consumer an email two weeks ago and hadn't heard back until last night.  We are doing our best to resolve this issue but consumer is late to respond. 

   

   

  Customer Answer

  Date: 08/16/2023

  Tax advantage is saying that I havent been responding to their representative ****. This is totally false. Below is a copy of our emails.  
  

  August 16, **** at 8:54 AM

  Ok.  well without the new POA there is no way for me to be able to tell you what can be done.  I will ask them for a breakdown for a breakdown of service.  They unfortunately want to get paid for the work they have done.  The breakdown will show us exactly what work they will have claimed to do.  It can take up to ten business days.  When I get it,  I will share it with you.
  
  
  Thanks
  
  
  *******************
  CEO
  *****************
  ________________________________________________
  Direct:
  Fax:
  Email:
  Website: **************
  **************
  ************************
  www.thereputationmd.com
  
  
  On Tue, Aug 15, 2023 at 11:15?AM *************************** <***********************> wrote:
  ****, 
  
  
  No,  I would like a full refund so I can pay the **** I trusted them to settle this debt for me and they failed me. Now I owe more than before. I would like the ****** I gave them plus the fee I paid. 
  
  
  ***************************
  
  
  On Aug 15, 2023, at 9:15 AM, ******************* <*******************************************************; ************************** the issue is I asked them to take a look at the file and tell me exactly what can be done.  When they went to pull up your recent file,  they were denied access.  They said they would happily get you another POA and then be able to tell you what they can do.  This wouldn't cost you anything.
  
  
  Please let me know if you are ok with that.
  
  
  Thanks
  
  
  *******************
  CEO
  *****************
  ________________________________________________
  Direct:
  Fax:
  Email:
  Website: **************
  **************
  ************************
  www.thereputationmd.com
  
  
  On Mon, Aug 14, 2023 at 7:01?PM *************************** <***********************> wrote:
  I hired someone else to find out what had been done on my behalf by Tax Advantage and to file my taxes because they werent  doing anything. Most likely I have another power of attorney on file. What was the their solution moving forward? 
  
  
  ***************************
  
  
  On Aug 14, 2023, at 11:11 AM, ******************* <*******************************************************; ************************ when I asked them to call for you they said that someone revoked your ***** of ******** and it wasn't them.  Do you happen to do it on your own?  
  
  
  Thanks
  
  
  *******************
  CEO
  *****************
  ________________________________________________
  Direct:
  Fax:
  Email:
  Website: **************
  **************
  ************************
  www.thereputationmd.com
  
  
  On Sat, Aug 12, 2023 at 10:56?AM *************************** <*************************************************; *************************************** give me a call. Im not sure what youre asking me. ************
  
  
  ***************************
  
  
  On Aug 1, 2023, at 1:07 PM, ******************* <*******************************************************; ************************* you by chance revoke that they had on file for you? 
  
  
  Thanks
  
  
  *******************
  CEO
  *****************
  ________________________________________________
  Direct:
  Fax:
  Email:
  Website: **************
  **************
  ************************
  www.thereputationmd.com
  
  
  On Thu, Jul 27, 2023 at 8:17?PM *************************** <***********************> wrote:
  ****, 
  
  
  Yes, I have time to talk. My number is ************. Im free before 1 pm
  
  
  ***************************
  
  
  On Jul 24, 2023, at 6:29 PM, ******************* <*******************************************************; *************************** *******,
  
  
  My name is ***************** I am with *****************.  My client,  Tax Advantage Advisors, asked me to reach out to you regarding a recent BBB complaint that you made.  They have asked me to try to resolve it with you.  Do you have time to chat in the morning?
  
  
  Thanks
  
  
  
  
  *******************
  CEO
  *****************
  ________________________________________________
  Direct:
  Fax:
  Email:
  Website: **************
  **************
  ************************
  www.thereputationmd.com

   

  Business Response

  Date: 08/16/2023

  Consumer had initially allowed us to due diligence into her case which would have meant we would use the *** on file.  Come to find out, consumer revoked *** and didn't tell us.  So now we are getting consumer a breakdown of service.  We look forward to resolving this asap. 

  Customer Answer

  Date: 08/16/2023

  I didnt revoke the **** I had to hire another firm to help me, allowing them access. Therefore making the *** on file with tax advantage obsolete. 

  Business Response

  Date: 08/16/2023

  when consumer hired a new company, the *** was indeed "Revoked"  Nonetheless,  it took consumer two weeks to tell us that.  We are preparing a breakdown of service now.  Consumer was informed of this yesterday, 

  Customer Answer

  Date: 08/17/2023

  *** tried calling several times to find out what was happening with my case. I kept getting different answers each time. Im just trying to resolve my tax issue with the **** Im a veteran and Im on a fixed income. I do not have money to waste or give away. I trusted this Company, I just want my money back since the service they promised over a year ago wasnt fulfilled. 

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***************************. I am filling a complaint on behalf of my mother ***************************. My mother is a 77yr old elderly woman in poor health. Due to her health is***s she failed to file taxes for a few years. She is a retired school teacher and is on a fixed income. She contacted Tax Advantage Advisor from an ad she found on ****** search in September of 2022. She spoke to a person by the name of *******************. He promised her that he would be able to resolve her problem with the *** and have her placed on a "Non collectible status". He told her that her case in his words would be a "Slam Dunk". He lied and then pressured her using false promises and fear tactics. My mother contacted me after the fact and I was highly upset that she would let these scam artists pressure her into a contract without allowing me to speak with them and review the deal. I immediately contacted (Tax Advantage Advisor) and the banking institution *********************************** the financial institution that helps them scam financially illiterate elderly people and others in need of help with *** debts. They gave me the runaround for months and failed to email me or my mother back. I put a hold on payment and they are still not communicating with us. We have spoken to about ten different people. Their tactic seems to be avoiding us until they can send her debt for services that they did not and could never deliver to a collection agency. I would like her money returned and the contract canceled. I have contacted my accountant to handle her situation. If this is not resolved I will be contacting a lawyer and I will *** for her spent money and all lawyer fees. I would like you to help rectify her situation to avoid the next steps. Thanks in advance for your help. My email is *****************. My mothers email is ******************** My phone number is ************** ***************************. My mothers phone number is ************** ***************************. I can fax over my power of attorney if needed.

  Business Response

  Date: 07/24/2023

  The person who made this complaint is not the consumer.