Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of 2023 I kept receiving government warning notices in the mail. I give one of them a call and it happens to be honest tax and not a government official at all. Red flag number one. After essentially allowing them to scare me into thinking all of my assets are going to be taken away and that I need to pay them this lump sum so that they are able to get them to stop asking me for money and get my debt completely erased. After going through with a loan of 4,681$ so they can do as they promised all of a sudden it was no longer enough money and they needed 4000 more dollars. They asked me to lie to the company giving the loan stating I make more money than I actually do so that I can be approved for the loan to get them their money. After that, I immediately felt uneasy and felt like I was being scammed. I told them from the beginning I do not want a payment plan because the payment plan that I was given in the beginning was way too much than what I can afford and they came back with They can get me a payment plan I told them from the beginning that its not what I wanted and if this isnt something that can be handled or taken care of with you guys then I dont want to continue to work with them. They over promised, and I have gotten not a single thing from them other than a packet with tax documents that I already currently have in my own possession. This business is a scam and theyre scamming people and scaring people into doing business with them. Im asking for a refund.

  Business Response

  Date: 06/17/2025

  We acknowledge receipt of the complaint submitted by Kayla and regret any concerns she has expressed. Our records indicate that Kayla received notices from the IRS regarding her tax matter, and we were contracted to provide assistance with her outstanding tax obligations.
  We have reached out to Kayla directly to discuss her case and address her concerns, as we believe there may be a misunderstanding regarding the scope of work required and the processes involved in her case.
  Customer satisfaction remains our top priority, and we are committed to resolving any issues and ensuring clarity moving forward.
  Thank you for your attention to this matter.
  

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Honest Tax/5 Star Pros/ Nationwide Tac **** The ********* (multiple names) was hired on 6-14-22 to file my 2021 taxes and to date those taxes have not been filed based on the June 10, 2024, letter received from the **** Apparently, my case started in *********, ** and that is why I am filing the complaint in ******. I am told that the original attorney on my case was *************************, and his assistant was ***************************, and they are no longer with the company. I just learned the name of the new attorney is ***************** on 8-9-24 and was told that I could not speak with her as all calls/questions are handled by the call center but on one will explain to me why the taxes have not been file. Please note that this company was hired on 6-14-22 and I received tax forms to sign in May of 2023 a year from them being hired and I have never been given an explanation as to why. I want to be reimbursed for all fees paid, plus accrued tax penalties and for the new person that I have been forced to hire to resolve this issue. Also, please note that the forms they completed are incorrect and even after being given the correct information they are still wrong. For example, SSN: ****************** -554-98-9840 is actually *********** and phone numbers are incorrect.

  Business Response

  Date: 09/13/2024

  We acknowledge receipt of the complaint filed by ****************** and have thoroughly reviewed the case. Despite multiple attempts to discuss the matter with ****** and clarify any potential misunderstandings, we have not yet heard back from ******.Our records indicate prior communications with ******, during which we explained the process and prepared the returns promptly upon receiving all necessary documentation from both the client and the IRS.Customer satisfaction is our highest priority. Therefore, we kindly request that ****** return our call at ************** at her earliest convenience so we may address and resolve her concerns effectively.Thank you for your attention to this matter.

  Customer Answer

  Date: 09/28/2024

  This is an absolute lie. No one from Honest Tax has ever contacted me and this is the first notice I have received from anyone. I mailed all the paperwork concerning this matter to your organization and this is the first response I have received. What proof did they provide to you. 

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 19, 2022, I contacted Honest Tax, LLC via online about help with Tax Relief. I was contacted by phone with an agent from the company a bit later and I explained to them my tax situation. They told me they could definitely help, explained they were going to have me apply for a couple of loans to take care of my tax debt. I applied and received two loans - One from ************************* in the amount of $4500 and another from ********** in the amount of $6205. The company had me set them up as ***** of ******** with the *** and had me forward everything I've received from the *** to them. That was until I received notice that my taxes from 2019 and 2020, which I had take the loans out for, still have not been paid and have been gathering interest all these years. The company has not done anything they have said they are going to do and my money from the loans has apparently disappeared from what I've gathered since it is not being paid towards my taxes. I need my money back from these loans so I can attempt to actually take care of my tax situation that keeps piling up. Attached are all the documents that I have plus screenshots showing that nothing has been done with the money from the loans.

  Business Response

  Date: 06/21/2024

  Hello,

  Please be informed that despite our efforts to engage directly with ****************** regarding his case and concerns, he has declined to communicate with us. We believe there may be a misunderstanding that could be easily resolved through dialogue with ******************.

  ****************** engaged our services to address his *** tax matters, including addressing missing returns and navigating an open audit examination for the 2020 tax year.We have taken steps to file the missing returns and successfully concluded the audit process on ********************** behalf. Additionally, we have arranged for ********************** outstanding balances to be placed in a hardship or Currently Not Collectible (CNC) status with the *** while we finalize the necessary procedures on their end.

  We remain actively involved in managing ********************** case and strongly encourage him to connect with us for a detailed discussion. A conversation would provide clarity and resolution to any outstanding concerns. We kindly request ****************** to return our call at his earliest convenience to our *************************** at ************** so that we can efficiently address all matters related to his case.

  Regards,

  Honest Tax

  
  

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21761158
  
  I am rejecting this response because: In reference to a letter I received dated Wednesday, June 26th, 2024, I have not received any communication with Honest Tax, and any time I attempt to reach out via phone, I am met with what seems to be hostility. I have not been able to get an answer from anyone at the company without being hung up on. They claim to be doing all of this work, yet I just received notification that a lien/garnishment is being set up for the years in question. Everything seems to have been building up over the couple of years, but it's all finally hitting at once since they have neglected actually doing anything. I have included a few attachments to show what I have received from the *** to show the company hasn't done anything they were hired to do. Thank you for your time.*******************************
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/18/2024

  Please be informed that we have engaged directly with ****************** regarding his case and concerns.

  During our discussions with ******************, we endeavored to clarify the services rendered on his behalf, which have been verified by the *** with the Currently Non-Collectible (CNC) status. A confirmation letter from the *** was dispatched to ****************** directly.

  Additionally, we facilitated the preparation of outstanding tax returns for 2022-2023, which were promptly provided to ********************* appears that the issue at hand pertains not to the provision of services, but rather to ********************** reluctance to meet his financial obligations for the services rendered. Nonetheless, our commitment to customer service and satisfaction remains paramount. Despite having performed the necessary services and acted in Mr. ******** best interests, we have decided to initiate a cancellation and refund process through the relevant loan companies to ensure mutual satisfaction.

  Thank you for your attention to this matter. We are eager to bring this issue to a resolution promptly.

  Business Response

  Date: 07/19/2024

  Please be informed that we have engaged directly with ****************** regarding his case and concerns.
  
  During our discussions with ******************, we endeavored to clarify the services rendered on his behalf, which have been verified by the *** with the Currently Non-Collectible (CNC) status. A confirmation letter from the *** was dispatched to ****************** directly.
  
  Additionally, we facilitated the preparation of outstanding tax returns for 2022-2023, which were promptly provided to ******************. It appears that the issue at hand pertains not to the provision of services, but rather to ********************** reluctance to meet his financial obligations for the services rendered. Nonetheless, our commitment to customer service and satisfaction remains paramount. Despite having performed the necessary services and acted in Mr. ******** best interests, we have decided to initiate a cancellation and refund process through the relevant loan companies to ensure mutual satisfaction.
  
  Thank you for your attention to this matter. We are eager to bring this issue to a resolution promptly.

  Business Response

  Date: 07/25/2024

  Hello,

  When will we get an update on this case? 

  Thank you,

  ****

  Customer Answer

  Date: 07/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As I am also eager for a prompt resolution, I will accept the business's offer of a cancellation and full refund to the loan companies.
  

  I did want to clarify a few things that is very troublesome in the business's response. The tax years that were in need of preparation that were outstanding were the years 2019-2020. They were hired in February of 2022, so how would they have been hired for something that wasn't outstanding? I never received anything for the years 2019-2020 from Honest Tax, LLC. Also, the "Currently Non-Collectible" status is not accurate as I've already provided proof of the *** threatening to garnish my wages due to non-payment of the years 2019-2020.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/13/2024

  Please be advised that we have submitted a follow-up to the loan companies concerning the cancellation on behalf of ******. We are actively working to resolve this matter and appreciate your patience in the interim.

  Thank you,

  ****** *****

  Customer Answer

  Date: 09/21/2024

   
  Complaint: 21761158
  
  I am rejecting this response because: I have spoke with the companies in question that I have the loans through with Honest Tax LLC. They have not received any contact from Honest Tax LLC about anything they have promised to do. I have reached out to the *** as well as the Attorney General of Nevada about this manner since "Honest Tax LLC" seems to refuse to live up to their name and is doing everything but the "honest" thing. I feel like myself and the BBB are being blatantly lied to about what "Honest Tax LLC" 'plans' to do and they are trying to bide as much time as they can to figure out their next move/scam. 
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 09/24/2024

  Thank you for your feedback and for sharing your frustrations with us. We take your concerns very seriously. We regret to hear that you have not received communication from the loan companies involved regarding the cancellation. Please know that we are committed to resolving this matter transparently and promptly. We would appreciate the opportunity to investigate this further and provide you with a clearer understanding of what has transpired. We will reach out to you directly regarding this matter, after our communication with the loan companies involved. Thank you for your patience, and we look forward to getting this matter resolved for you.- Honest Tax 

  Business Response

  Date: 10/16/2024

  We are committed to addressing this matter with transparency and urgency. We appreciate the opportunity to investigate further and provide you with a comprehensive understanding of the situation.
  We will contact you directly after communicating with the involved loan companies. We believe that resolving this issue directly with both the client and the loan company is the most effective approach. Our records indicate that the loan has been canceled, and we will request confirmation to be sent directly to the client.
  Thank you for your patience. We look forward to resolving this matter promptly.- Honest Tax 

  Customer Answer

  Date: 10/29/2024

   
  Complaint: 21761158
  
  I am rejecting this response as nothing has been done on Honest Tax LLC's end like they are saying. The loan that was with ********** has been apparently sold to an AI collection agency by the name of *********. I made contact with them previously, explaining Honest Tax was planning on cancelling/refunding the loans but they had not received any contact from Honest Tax. I was able to login to the account with ********************************** and screenshot my account information, showing that the loan is not cancelled like Honest Tax is falsely claiming. 
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 10/30/2024

  We are committed to addressing this matter with transparency and urgency. We appreciate the opportunity to investigate further and provide you with a comprehensive understanding of the situation.
  We believe that resolving this issue directly with both the client and the loan company is the most effective approach. Our records indicate that the loan has been canceled, and we will request confirmation to be sent directly to the client. Thank you for your patience. We look forward to resolving this matter promptly.

  Business Response

  Date: 10/30/2024

  We are committed to addressing this matter with transparency and urgency. We appreciate the opportunity to investigate further and provide you with a comprehensive understanding of the situation.
  We believe that resolving this issue directly with both the client and the loan company is the most effective approach. Our records indicate that the loan has been canceled, and we will request confirmation to be sent directly to the client. Thank you for your patience. We look forward to resolving this matter promptly.

  Customer Answer

  Date: 11/04/2024

   
  Complaint: 21761158
  
  I am rejecting this response because: Business's last response is literally a word for word copy and paste of the response before it. Nothing has been done and it feels like the company is just wasting time.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 11/06/2024

  We would like to inform you that we have been actively working to resolve this matter. As previously communicated, the **** loan was canceled in September 2024, and any funds received from this loan have already been deducted from our account. The remaining balance has been applied to the services rendered in connection with Georges ***** for which an invoice has been sent directly to him. If Mr. ******* is seeking a refund, we can discuss this matter directly with ******.
  We have reached out to ****** to address any concerns and clarify any potential misunderstandings. We appreciate your time and attention to this matter, and we are committed to resolving it as quickly as possible.
  Thank you for your cooperation.

  Customer Answer

  Date: 11/07/2024

   
  Complaint: 21761158
  
  I am rejecting this response because: " If Mr. ******* is seeking a refund, we can discuss this matter directly with ******." - This is what I had stated months ago and this is what I have been expecting to happen for months since Honest Tax stated they were going to be issuing a refund since they did not provide any of the services they were hired for. Nothing has been doing by "Honest Tax LLC" and now garnishments from the *** are getting ready to start against me because of all the lies I have been spoon-fed by Honest Tax LLC. I WANT MY MONEY BACK THAT I WAS TOLD I WAS GOING TO BE GETTING. NEITHER LOAN, THE ONE FROM LENDINGUSA NOR THE ONE FROM ****, HAVE BEEN REFUNDED. I HAVE NOT RECEIVED A DIME BACK THAT HONEST TAX HAS PROMISED TO REFUND. I want every single cent back from this fraudulent company who has literally stolen my money at this point.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 11/08/2024

  Please be advised that we are currently in communication with ****** regarding the loan and refund matter. We are actively working to resolve the issue and will continue our efforts until it is fully addressed. Thank you for your patience, and we remain committed to reaching a resolution for ****** as promptly as possible.

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this company $5000 to initiate negotiate a tax resolution with the **** I also paid $500 for 2 years worth of tax returns preparation for 2021 & 2022. The *** shows no record of my 2022 tax return having been received however. I sent them almost $18,000 for my 2022 owed taxes which I have not been able to verify *** receipt. My 2023 tax return was rejected for this reason. They do not return my phone calls & have not helped me seek a resolution nor told me what happened to the $18k I sent them.

• Initial Complaint

  Date:09/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried several times ro cancel and void contract. This company has too many phone number they are very rude disrespectful they are very unprofessional unorganized they have hung phone up while talking! Dont think this right they have sign me up for loan that I cant afford also with company UCFS for loans. I was promise letter to end contract. I have not heard or received letter.

  Business Response

  Date: 09/26/2023

  It would appear that this complaint was made by a non client.  We do not have anyone in our database under this name. 

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail regarding how Honest Tax could help with tax problems. I reached out to them and explained the situation to them. I spoke with ******************************* for a long time, and he stated numerous times that they only take on cases that they could win. My husband got us into tax problem, and I wanted to get my name off this as an innocent spousal. He kept reiterating that they would be able to help. However, I was told I had to be funded by ***********. I didn't have the money for this, and they stated you can't afford not to do this. So I have been paying $275.71 from April 2022 to current and have nothing to show for this. I did speak to ******************* attorney initially and then a few follow up phone calls that i had to initiate. I also had my husband (who I have been separated from for 8 plus years) speak to them as well. We have not heard back from anyone regarding the status of any resolution on the case. I feel like I was forced and scammed into this $8100.00 loan over 3 years at payment of $275.71. I have paid $2257.26 with balance of $5842.74. I haven't received anything from this and would like to get out of making any further payments and receive my money back. If someone can contact me that would be great.

  Business Response

  Date: 07/03/2023

  We here at Honest Tax take complaints very seriously we have asked out complaint handled to reach out to consumer ASAP.  

   

   

  Business Response

  Date: 02/20/2024

  Consumer is not telling the truth.  Please see the email below that was sent to consumer from our third party mediator.that she never responded to.  Addtitonally, our mediator called and left a message **** received no response to that.  Also,  the last time we spoke to consumer,  she called our representative a "Dick"  and hung up.  We are happy to try to resolve this issue but consumer needs to get her empotions under control, stop bending the trurth, and will need to be professional in future communications.

   

   

   

  Honest Tax - BBB Complaint
  
  

  *******************;<*******************************; Mon, Jul 3, 2023, 1:12?PM
  
  
  to tl.*********
  
  
  Hello ********,
  
  
  My name is ******************* and I am with *****************.  My client, Honest Tax, asked me to reach out to you regarding a recent BBB complaint that you made.  They have asked me to try to resolve it with you.  Do you have time to talk after the holiday?
  
  
  Thanks
  
  *******************
  CEO
  *****************
  ________________________________________________
  Direct:
  Fax:
  Email:
  Website: **************
  **************
  ****************************
  www.thereputationmd.com

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that my tax debt of ****** would get reduced to ****** to ****** dollars. They have done nothing but hide from me since I signed up in July of 2022. The man I spoke to is *********************** and his number is ************. I think this company is a scam and I would like to get my debt reduced as they told me or my ******* dollars I paid.Can someone please help!!

  Business Response

  Date: 02/21/2023

  We have asked our third party representative to reach out to conusmer.

  Customer Answer

  Date: 03/01/2023

   
  Complaint: 19436488
  
  I am rejecting this response because: Please follow the email chain below. All I want to do is to get this done and I feel like this man ******************* is playing games with me. I told him I wanted a full refund and he's telling me that is not possible. I've asked him several times what as to what do they want to do and he doesn't give me an answer. In our last conversion he said he could probably get a **** and I replied make it ****. I've heard nothing back and I'm really getting tired of all of the games with the emails. Can you please help me with these people that completely lied to me as to what they were supposed to do. The man that lied to me is *********************** and how many others have been lied to or mislead.  

   

  Make it 2k and I will go away
  
  ****** Shimon 
  Account Executive at ************
  Email:**************************************
  Mobile: ************
  ********************************************************************
  *******************
  
  
  
  
  From: ******************* <****************************> ********* Tuesday, February 28, 2023 10:33 AM
  To: ************************* <**************************************>
  Subject: Re: Breakdown of Service
  
  Well their position is that they don't owe you anything.  In those cases the most I have been able to get out of them is 1k.  I can probably get that for you.  
  
  
  
  *******************
  CEO
  *****************
  ________________________________________________
  Direct:
  Fax:
  Email:
  Website: **************
  **************
  ************************
  www.thereputationmd.com
  
  
  On Tue, Feb 28, 2023 at 8:29 AM ************************* <**************************************> wrote:
  Then tell me what they want to do.
  
  ************************;
  Account Executive at ************
  Email:**************************************
  Mobile: ************
  ********************************************************************
  *******************
  
  
  
  
  From: ******************* <****************************> ********* Tuesday, February 28, 2023 10:28 AM
  To: ************************* <**************************************>
  Subject: Re: Breakdown of Service
  
  Unfortunately, you can do that.  But I do believe that you should compromise a bit. Taking an all or nothing approach is what is holding this up.  
  
  Thanks
  
  
  *******************
  CEO
  *****************
  ________________________________________________
  Direct:
  Fax:
  Email:
  Website: **************
  **************
  ************************
  www.thereputationmd.com
  
  
  On Tue, Feb 28, 2023 at 8:26 AM ************************* <**************************************>wrote:
  I guess Im going to reply to the BBB that nothing got resolved.
  
  ************************;
  Account Executive at ************
  Email:**************************************
  Mobile: ************
  ********************************************************************
  *******************
  
  
  
  
  From: ******************* <*******************************************************; ********* Tuesday, February 28, 2023 10:22 AM
  To: ************************* <**************************************>
  Subject: Re: Breakdown of Service
  
  Hey ******,
  
  They have informed me that they are not going to entertain a full refund. So unfortunately we are at a stand still. 
  
  Please let me know if you change your mind or I can go back at them with something else.
  
  Thanks
  
  
  *******************
  CEO
  *****************
  ________________________________________________
  Direct:
  Fax:
  Email:
  Website: **************
  **************
  ************************
  www.thereputationmd.com
  
  
  On Tue, Feb 28, 2023 at 8:16 AM ************************* <**************************************>wrote:
  Where do we go from here? I only have till the 6th to reply to the BBB.
  
  ************************;
  Account Executive at ************
  Email:**************************************
  Mobile: ************
  ********************************************************************
  *******************
  
  
  
  
  From: ************************* ********* Thursday, February 23, 2023 12:27 PM
  To: ******************* <*******************************************************;
  Subject: RE: Breakdown of Service
  
  Let me know what they want to give me and I will then make my decision as to what Im going to do.
  
  ************************;
  Account Executive at ************
  Email:**************************************
  Mobile: ************
  ********************************************************************
  *******************
  
  
  
  
  From: ******************* <****************************> ********* Thursday, February 23, 2023 11:59 AM
  To: ************************* <**************************************>
  Subject: Re: Breakdown of Service
  
  Well they are going to come back and say that their contract offers no guarantee, which it does.  But I can go back to them with your demand.  I just fear it won't get us anywhere.  
  
  Let me know
  
  Thanks
  
  
  *******************
  CEO
  *****************
  ________________________________________________
  Direct:
  Fax:
  Email:
  Website: **************
  **************
  ************************
  www.thereputationmd.com
  
  
  On Thu, Feb 23, 2023 at 9:50 AM ************************* <**************************************>wrote:
  ****,if you were me what would you expect? I want a full refund and if they dont want to give it to me Ill deal with the BBB on their decision.
  
  ************************;
  Account Executive at ************
  Email:**************************************
  Mobile: ************
  ********************************************************************
  *******************
  
  
  
  
  From: ******************* <*******************************************************; ********* Thursday, February 23, 2023 11:37 AM
  To: ************************* <**************************************>
  Subject: Re: Breakdown of Service
  
  Why I think that will be good for you to get your aggression out on him.  I don't think it will get us any closer in solving this. 
  
  
  *******************
  CEO
  *****************
  ________________________________________________
  Direct:
  Fax:
  Email:
  Website: **************
  **************
  ************************
  www.thereputationmd.com
  
  
  On Thu, Feb 23, 2023 at 9:35 AM ************************* <**************************************>wrote:
  Why dont we get this ******************* on the phone and have a three way conversation?
  
  ************************;
  Account Executive at ************
  Email:**************************************
  Mobile: ************
  ********************************************************************
  *******************
  
  
  
  
  From: ******************* <*******************************************************; ********* Thursday, February 23, 2023 11:27 AM
  To: ************************* <**************************************>
  Subject: Re: Breakdown of Service
  
  Well, I know what your expectations are but as a mediator, I try to find some common ground.  I am afraid if I go to them with full or else they will not want to give anything. 
  
  
  
  *******************
  CEO
  *****************
  ________________________________________________
  Direct:
  Fax:
  Email:
  Website: **************
  **************
  ************************
  www.thereputationmd.com
  
  
  On Thu, Feb 23, 2023 at 9:20 AM ************************* <**************************************>wrote:
  Full refund. What would you expect if you were me?
  
  This ******************* lied to me and how many others
  
  ************************;
  Account Executive at ************
  Email:**************************************
  Mobile: ************
  ********************************************************************
  *******************
  
  
  
  
  From: ******************* <****************************> ********* Thursday, February 23, 2023 11:12 AM
  To: ************************* <**************************************>
  Subject: Re: Breakdown of Service
  
  Well I guess I am asking if you have any flexibility other than a full refund?
  
  Thanks
  
  
  *******************
  CEO
  *****************
  ________________________________________________
  Direct:
  Fax:
  Email:
  Website: **************
  **************
  ************************
  www.thereputationmd.com
  
  
  On Thu, Feb 23, 2023 at 9:04 AM ************************* <**************************************>wrote:
  All of this has no meaning to me because everything I was told by *********************** didnt happen.
  
  I dont know what there is to talk about.
  
  ************************;
  Account Executive at ************
  Email:**************************************
  Mobile: ************
  ********************************************************************
  *******************
  
  
  
  
  From: ******************* <*******************************************************; ********* Thursday, February 23, 2023 10:43 AM
  To: ************************* <**************************************>
  Subject: Breakdown of Service
  
  ******,
  
  Here is what they provided me with.  Remember,  it's not the end all be all.  Let's chat later today? 
  
  Thanks
  
  
  *******************
  CEO
  *****************
  ________________________________________________
  Direct:
  Fax:
  Email:
  Website: **************
  **************
  ************************
  www.thereputationmd.com
  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,In June 2022, Honest Tax was supposed to negotiate my $50k *** balance down to $22k. Honest Tax is a merchant of *******. ******* sent Honest Tax a check for $22k, for Honest Tax to then send to the *** to settle my $50k balance. Then I am to repay the $22k to *******. Honest Tax failed to contact the *** and negotiate my balance. My *** Revenue Officer, who I've worked closely with on resolving my balance, confirmed he had never heard of Honest Tax, and there was nothing in my *** files from Honest Tax. I called Honest Tax, and they stated negotiations were still pending. I communicated to ********************* an Attorney for Honest Tax, to cease negotiations. I will pay the $50k *** balance, and my $6k balance to Honest Tax for Atty ***** He stated that was Ok. My Revenue Officer contacted ****************** to confirm everyone was in agreement that it was Ok for me to personally pay off the ***. ****************** approved and stated he would take care of the $22k balance from *******. It is going on 4 months, and Honest Tax will not return my calls. I spoke with *******, to inform them of the details of my situation, and they confirmed Honest Tax is a merchant of ******* and have stated they have reached out Honest Tax on several occasions to have them return the $22k check. Stated that Honest Tax has not returned their calls nor have they returned their check. Meanwhile, my credit is being severely affected with the late payments. ******* stated they can delete the late pmts from my credit, but they need Honest Tax to return their calls & the $22k check. I need for Honest Tax to return the $22k check that was never sent to the ***, to *******. This will clear up the negative reporting on my credit. And return my full balance of atty ***** because they did absolutely NOTHING to assist me.

  Business Response

  Date: 04/20/2023

  We have asked our third party mediator to reach out to consumer. 

   

   

  Customer Answer

  Date: 04/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/15/22, I received a call from (***********************), representing Honest Tax, LLC. The company supposedly helps you with *** debt you have. And will draw up documents to show you're not able to pay. Gathers all of your personal info (application process) and financial info and tell you that they can have their company attorneys (tax attorneys, previous *** workers), review documents. Manager ************************* got on the phone further explained program. Wanted $4000 for the service. Stated would be completely out of debt ($35k). Process would take ***** day, when in fact the *** is behind 9 months, ( i found out later). I agreed to sign-up for the company to do this service. He agreed to $666.67/month for 6 months. I authorized 1st payment on 8/15/22. They informed me that i could cancel at anytime. However, later that day, did research about services they were going to provide. After going on *** website and seeing if I qualified for the program (unable to pay tax debt), I DIDNT. Essentially, if you're a home owner that disqualifies you! And one vital piece of info ****** didnt tell me was that the *** could put judgment on your credit report. So, next day I contacted ****** and ****** and told them I wanted to cancel because of the info i had discovered. And requested refund on 8/16/22. ****** stated i would have refund in **** business days. Fast forward, I have called, texted and emailed Skylla asking for status of redund. I have gotten the run around "Im going to contact customer service **** and ask when it was issued". NO calls back with updated info. All i want is my refund, as promised. I cancelled this deal the next day! It hadnt been 24hrs. I DO NOT believe this is a legitimate company. I belive it is a scam. Because it was listed on BBBand had TERRIBLE ratings and now it is nowhere to be found.So, anyone seeking assistance from Honest Tax in *********, STAY AWAY and do your research PRIOR to committing because once they have your money, you wont get it back.

  Business Response

  Date: 04/20/2023

  We have ask our third party mediator to reach out to consumer