We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Taxi

Star Cab Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Taxi.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a complaint about a taxi driver I encountered in ********* on 01/28/2025 at 6.00pm between ***************** to ******************. When we were picked up, the driver forcefully slammed the car door with a kick and displayed a visibly angry demeanor. Throughout the ride, he drove aggressively, making us feel unsafe.Upon reaching our destination, he slammed the door again with excessive force, clearly showing hostility. His behavior was unprofessional and unacceptable for someone in customer service.I urge you to investigate this matter and take appropriate action to prevent such incidents in the future. Unfortunately, I couldnt note the taxis plate number, but I do have a picture of the vehicle, which Ive attached, and I sincerely hope this helps you identify the driver.

  • Initial Complaint

    Date:07/22/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our first time taking a ride with the star cab company. Our driver is Yama. After he drove us to our destination, the toll price for the ride said $9.01, but **** continued to say that its actually $10 that he is charging us. He couldnt give us a good explanation as to why he is charging us more than he should. We asked for change from a $20 bill, but he was hesitant to give us our change.When we got off the cab, we found out that my wife forgot her phone in the back seat. It was the end of his shift about 11:50PM on July 20th. After about 20mins of calling the phone, **** answers and demands $200 for him to return the phone back to us. He brought back his personal car to give us our phone back, which I think he intentionally did to prevent us from finding out which cab and company that he drives for. That is very unfair and unprofessional. He took advantage of the situation for his benefit. We will never be using a cab again in ***** and we highly recommend others not to either.The star cab company has a customer review posted on the front page which describes a similar occurrence where the customer forgot his passport and wallet with $2000 in the back seat. In this event, the cab driver return all of his belongings. This is really deceiving since it doesnt happen to everyone.

    Business Response

    Date: 07/23/2024

    Please accept our apologies for any inconvenience you may have experienced with one of our drivers. We take matters of this kind very seriously. I can assure you that we have taken steps to investigate this matter and will take the appropriate steps to correct this behavior.

    We would be happy to refund the overages of your taxi ride. If this is the course of action concerning the fare amount, please forward your mailing address for a refund.

    Thank you for taking the time to make us aware of this issue. 

     

    ***************************

    Safety Manager 


    Customer Answer

    Date: 07/24/2024

     
    Complaint: 22021302

    I am rejecting this response because: it is unclear that I will be receiving a refund on both my taxi fare AND the fees that **** demanded to personally bring my wife's phone back to **. If I can be guaranteed that I will be getting a refund of the taxi fare AND the $200 altogether, then I will be accepting the response. It was an unfortunate situation that we were in and we had no other opportunity to get our phone back since our flight was leaving the next morning, so we had to comply to ****'s requests and pay him. I appreciate all the help and investigation on this, ******.

    Sincerely,

    ***************************

    Business Response

    Date: 07/25/2024

    ************,

    We will be making a total refund of the fare and the $200 for returning the phone.  Please provide your mailing address for mailing your refund.

    Again, please accept our apologies for your inconvenience. 

     

    ***************************

    Customer Answer

    Date: 07/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as I am mailed my refund by ****** and the Star Cab Company.



    Sincerely,

    ***************************

  • Initial Complaint

    Date:06/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got cab at the airport rental drop off. Told driver I wanted to go to ********************************. *** took me down the strip and ended up at wrong embassy. My final bill was $56.86. Should have been under $20.00. I believe she went way around thinking Im a dumb tourist. Defrauding me on purpose. Driver ID ******. Vehicle 2239. *************************************.

    Business Response

    Date: 06/11/2024

     Please accept our apologies for your inconvenience. We take matters of this kind very seriously. I can assure you that we have taken steps to investigate this matter and will take the appropriate steps to correct the issue. We would be happy to refund the overages of your taxi ride. If this is the course of action you desire please provide your address for us to send the refund. 

    Thank you for taking the tine to make us aware of this issue.

    Thank you,

Star Cab Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.