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Business Profile

Tech Support

Microsoft Support Center Nevada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tech Support.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    dear BBB i have a problem over a year and 5 months and i already filed a complaint here within the first 12 months but nothing happend so i tried to to it again i hope that u can help me please :my problem starts at 09/10/2023 9:46 AM some one hacked my email *********************** but the strange thing i already enable two factor authentication with an altrentive email address it's : lionelmessi-**************** and i don't know how he pass it !! thats why i think he had the help of microsoft agent i will explain later after he hacked my email he stoiled my social media's accounts some of them Discord Account ( cus i have an early supporter badge it's rare and thats why i think he had a help from some one cus i have alot of accounts none of them hacked except the rare one !!! ) and i've been contacting microsoft support for this 1 year and 5 months to recover my account cus i tried to recover my discord account but they said i have to recover my email first to recover my discord account ( and the hacker is now using my discord account for more then 1 year and 5 months and the microsoft support said to me they can't recover my email cus it was hacked and they suspending it ?? i try to recover it so i can recover my accounts but they never helped they send me the same auto message i talked to them live chat and emailed the higher team support nothing happend i already attached the screenshots all i want it's recovering my account so i cant re take my xbox account and my ******* and finally my discord account they all taked by the hacker really this makes alot of pain to me that seeing injustice from a big company like microsoft and i really searched on reddit on ****** to see if someone having the same problem of mine and i found i famous person having the same thing exactly and they recover he's account cus he's a famous person ? this really makes a pain to me really i hate this life makes me i want to kill my self for this injustice treat really im crying

  • Initial Complaint

    Date:01/17/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 04/10/2024 ***** charged me 50 dollars for subscription fee. But in last year I did not have subscription for ***** service. I contact them in Dec/2024 requesting for refund but they refused saying it passed 6 months. This is like scam. I request for full refund for this.

  • Initial Complaint

    Date:11/19/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am unable to contact a Microsoft customer service agent to take care of an unknown charge they assessed to my account. I don't even use Microsoft services and then I got an email for a ***** charge for Microsoft 365. I tried to "chat" with them and the chat agent could not find the charge on my account. I tried complaining with my back and yet they somehow got through to a Microsoft agent that claimed the charge was not fraudulent. I have been trying to contact Microsoft and cannot locate an agent to speak with who can look into this charge for me. And btw, the 800 number attached to this business on the BBB site does not work.

  • Initial Complaint

    Date:10/03/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I lost access to my email, ************************** That email is tied to my admin on my windows 10 laptop. I cant log in since I cant access it so I asked Microsoft support to change my email over to ********************************** providing all information needed, they refused to do the work. Told me to buy a usb and reset my computer myself. This is after I already told them I factory reset it twice. I dont have money for a usb and I dont know how to even work it into getting it on my laptop as Im pretty sure that violates my warrenty with ******. So as I said, Microsoft is refusing to let me log into my own pc.

Microsoft Support Center Nevada is NOT a BBB Accredited Business.

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