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Business Profile

Telecommunications

Avanza Muitiservicios

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/31/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 27th 2023 I Purchase a ************ phone. I was charged $200.11. Few days later I check my account and there was 2 charges for $220.11 from a place I didn't recognize so I filed a dispute for unauthorized charges.The dispute was denied because it was pen key transactions. A few days after that, I found the receipt and I realized what those charges were for though I was double charged.I filed another. Dispute with my bank. They deny that because I had already been deny on the previous dispute and they said they couldn't reopen. They told me to contact the merchant. I went to the store presented the receipt and the email that my bank sent me. I told them I was double charged. The lady there said. I needed to open up a claim with my bank which I had already done and I had provided her the email she kept on saying she would not do anything about it until I opened up a dispute with my bank. She refused to help me in any type of way. And I don't know what else to do. All I want is a reverse charge on one of the $220. The 2 charges were less than a minute apart. I have provided a copy of the receipts and the email from my bank. Please help me to recover my money. And I don't know, maybe get the manager lady. To be more respectful.

    Business Response

    Date: 09/07/2023

    Hello. 

    Respond about complain that I received. I do not charge customer twice for the service that he purchased.  I attached report from my merchant services account. On 07/27/23 I had in my store total 2 card transactions of total amount of $274.11. That is showing that customer was not charged twice of amount $220.11 because if was charge twice my report for that day would have to be at least with amount of $440.22 which clearly it is not. Not really sure where is the potential issue but I can assure that customer was only charged one time in my store.

     

    Sincerely 

    ***

Avanza Muitiservicios is NOT a BBB Accredited Business.

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