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Business Profile

Telecommunications

Phonespeak

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never authorized this company to charge my account not have I purchase services from them. I have been receiving recurring charges since May 2023. As per attached I filed a complaint under Fraud ticket **** directly with thePhonespeak and Case# ******** - ***************** I have called Phonespeak several times to alert them to stop any transaction and to stop charging me. I did receive a refund for only 3 of the transactions but I have not received refund for the August transaction and TODAY I received another charge for September. The company is not stopping and I have had to change my debit card 3 times now. Please have them refund the Aug /Sept transaction and STOP any future charges to my account. Thanks,

    Business Response

    Date: 10/09/2023

    Customer file a complaint with regards to her cc unauthorized cc charges. However we are not able to locate the charges in stripe with the cc number she gave. We have our support team going back and forth with the customer to resolve the issue but unfortunately during that time a new charge to the same card occurred (this is due to its automated subscription model). This is not done intentionally as we do not have the correct cc details to block the card. As the support conversation progressed further, the customer sent in her statement and with the dates on her bank statement, we have to go through all the charges that occurred (plus minus 1 day). We found a transaction that similar to her claim but the cc number is totally different. Our support team did get back to her but did not hear back from her until today. Please refer to attachment on the conversation we had with this customer. 

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