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Business Profile

Tire Dealers

King & Queen Wheels & Tire

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 07/14/2024 Amount $138.72 Company has not resolved my issue in fact they switched out this tire sensor pressure twice with no resolution Ive gone back to the buisness 5 times with no resolution. I was sold a defective sensor

    Business Response

    Date: 09/04/2024

    Thank you for making us aware of the issue and we are sorry for the inconvenience ,we are more than happy to give you a refund to resolve this issue 

    Customer Answer

    Date: 09/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

    Customer Answer

    Date: 09/23/2024

    Complaint was not resolved, I have reached out to buisness and was told manager is not in

    Business Response

    Date: 10/01/2024

    Refund was made already 

    Business Response

    Date: 10/15/2024

    Refund was already been done

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my kia ******* 2005 for repair. I paid for the oil pump to be replaced i paid 500. After picking up the car it started shaking and was leaking oil. I brought the car back and was told there was something in the engine that needed to be fixed and paid 1150. Car was in shop 2 weeks and i was told vehicle is repaired. I picked up the car and 2 days later drove the car to the convenience store and the vehicle suddenly stopped working. The shop sent a tow truck after i complained and i received a call stating the car is not working anymore. I went to the shop and they had taken apart the vehicle and i was advised to sell it to the junk yard. The person i was dealing with named ***** didnt want to answer my questions anymore. I went into the shop and he didnt want to even face me. When i asked what happened he simply laughed. I was also charged for the labor even though nothing was fixed and my car was being sold to the junk yard. I dont feel right about anything that happened. I paid for most of the transaction in cash because he kept saying i was gonna pay too much in taxes if i paid by card. That statement itself should of had me out the door because i thought taxes were charged regardless unless they r not reporting the full amount of the repair or perhaps ***** is stealing from the company so many things come to mind from that statement. This bussiness is dishonest and i truly believe the vehicle would have been fine if i would have chosen a different mechanic shop

  • Initial Complaint

    Date:08/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of transaction was 08/04/2023 I bought rims and tires for my car I asked them ahead of time I would have any problems with them they told me no maybe a little shaking I went back a couple days later to tell them there was noise coming from the rims they check they put the wrong bults so they changed them I let them know my ABS sensor kept coming they told me it would go away I told them I would be leaving to *********** they said I would be fine during this whole time I never had to drive on the freeway I was driving fine for a while when out of no where my wheels started shaking horrible to the point where I lost control and almost got my family killed I was with my wife and son I called them to let them know and they do not want to take responsibility for putting the incorrect equipment on my vehicle I got my car checked by a professional tire shop and they showed me everything that they did they messed up a bunch of my car parts that I had to replace they dont wont to be liable and pay me for the parts nor give me my money back I have tried speaking with them and they are being negligent I am reporting them for the same reason they can end up hurting someone or getting someone killed just because they want to make money that should not be how it works if there is any way of getting a copy of this complaint if I can get it emailed to me at ******************************* because I will be taking them to court

    Business Response

    Date: 09/07/2023

    after reviewing the claim let me advise you that we are all about safety. customer states that he came back a couple of days later when the lug nuts were replace before he left.  He drove the vehicle long enough including a drive all the way to ********** with no issues.  the issues he did not report it unitl he got all the way to californa.  he called when he was there already. he claims that he took the vehicle to a professional tire shop yet he did not present any report or paperwork showing the so call damages that occured.  all he demanded was his money back.  my belief is that he liked this other wheels and switch them while being in **********.  that set up requires spacers and lug nuts which he re used with this new wheels and this are part of my package.  he refused to returned the spacers and lug nuts as he is using them with these new wheels.  he was offered a refund minus $400 for the use of the product and the spacers and lug nuts.  we are more than willing to get this resolved but when we get our product ofcourse in good condition  back minus the $400.  

King & Queen Wheels & Tire is NOT a BBB Accredited Business.

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