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Business Profile

Tobacco Store

The Plug

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tobacco Store.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I walked into this store December 11th 2024. I very specifically told the employee what I was looking for. I asked for indica they said this was exactly what I needed. Instead I was given fake weed/delta 9. I took 2 Inhales of the blunt and immediately started feeling my chest get tight. I am now coughing horribly and may need to go to the doctor.

  • Initial Complaint

    Date:10/22/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company is a scam! They advertise products as cannabis when really it is not cannabis. They sell synthetic delta 8 and exorbitant prices. The staff lie and mislead about their products. Very dishonest and should be shut down by the city.

  • Initial Complaint

    Date:01/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    By all outside appearances this is a real dispensary but it's actually only selling CBD. I walked in and asked for an indica vape and indica gummies. They gave me some stuff and when I left realized it was CBD. They are CLEARLY misrepresenting themselves. If this was at all a legitimate business they would have mentioned that it's not THC and then I could have made an informed decision.

  • Initial Complaint

    Date:08/21/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased products from The Plug to find out it wasnt the cannabis they were advertising. Its Delta 8. Not only is it false advertising, the products are old. My products were from ***** months old. They show you a different product in the store and what they put in the bag is old and stale. When you look at the labels it says Delta 8 in small print. The cost for a Delta 8 product is much less so they are charging consumers what you pay for real cannabis but selling you Delta 8. When you go online to find a phone number, their website doesnt have one. Not an email. Ive already left the state so I cant go back to the store and ask for a refund. When I looked at reviews when I realized the product wasnt what they told me, so many people have been scammed and its not right. I spent ****** while on my trip and didnt consume any of it because it was old. I want a refund but I dont know who to contact. My bank statement is showing an address of ******************************, where online is says ******************************* I just feel something isnt right about this establishment. ** is has scam written all over it.

The Plug is NOT a BBB Accredited Business.

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