We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Training Programs

Coursiv Limited

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Training Programs.

Reviews

Customer Review Ratings

3.09

Average of 112 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Joe S

    Date: 06/29/2024

    Joe S

    Date: 06/29/2024

    It seems that one of the casualties of the Covid-19 pandemic was good customer service. No longer does a company worry about customer-centric service. It's all about profit above all else now.
    Admittedly, Coursiv may not have violated any of their established refund policies, but sometimes considerations should be made. I signed up for a $19.99 trial, but never completed my registration. I never accessed their website and did not receive any benefit from their services.
    Unfortunately, I didn't realize I was being charged $39.99 monthly for the past 6 months ($239.94). I received two emails requesting that I complete my registration, which I ignored because I had decided against continuing with the company.
    I never received a notice of "end of trial" of any other sort of communication from Coursiv.
    On June 29, 2024, I realized that I was paying the monthly subscription fee and requested cancellation. Coursiv did cancel my subscription promptly. But when I requested a refund. I was advised, "based on our Refund Policy, we are unable to process a refund as per your request since you do not meet all the eligibility criteria outlined in the policy." No refund at all. No contact. No further discussion. Profits over people (my words not theirs).
    The pursuit of money has replaced the pursuit of happiness.
    Joe Shields

    Coursiv Limited

    Date: 07/10/2024

    Dear Joe *******,



    Thank you for sharing your feedback. We understand your frustration and regret any inconvenience you may have experienced. We want to assure you that we have already refunded the full amount and resolved this issue for you.



    We value our customers and strive to provide the best service possible. If you have any further questions or need additional assistance, please feel free to contact us at [email protected].



    Best regards,

    Coursiv Customer Support Team

  • Andree V

    Date: 06/12/2024

    Andree V

    Date: 06/12/2024

    I'm enjoying my Coursiv training very much! I have a packed schedule, and I can do a module in my spare time!

    Coursiv Limited

    Date: 07/10/2024

    Dear Andree ******,



    Thank you for sharing your positive experience! We are thrilled to hear that you are enjoying your Coursiv training and that it fits well into your packed schedule. Being able to complete a module in your spare time is exactly the flexibility we aim to provide.



    If you have any questions or need further assistance, please feel free to reach out to us at [email protected].



    Best regards,

    Coursiv Customer Support Team

Coursiv Limited is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.