Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: One Stop Fingerprinting Services and Labs Owner: ******* ****** **** (also goes by ******* ****** ****-*******)Complaint Summary:On January 30, 2025, I enrolled in an Unlimited Drug and Alcohol Mentorship Program offered by ******* ****** **** aka ****** ******* of One Stop Fingerprinting Services and Labs, owned by ******* ****** ***** I paid a total of $1,500 for this program$500 initially, and the remaining $1,000. Shortly after paying the full amount, I was removed from the program on March 27, 2025, after I questioned several unethical practices that Ms. **** encouraged during a group Zoom call.These practices involved methods that directly contradicted the regulations outlined in 49 CFR Part 40 of the ********************************** Ms. **** let someone to use her TWIC card to conduct drug tests. This is a crimianl act. After raising concerns, I was blocked from contacting her via phone and social media. ****** attempted to control me, she became angry when others in the drug and alcohol testing industry warned me about her scamming several other people in the same manner as myself.Additionally, Ms. **** has misrepresented her affiliations. She has claimed to be an ***** (***********************************************) instructor, but I personally verified with ** ******* of ***** that she is neither a member nor an instructor. Despite this, she attended the final day of the 2025 ***** convention, took photos with the ***** signage, and posted misleading content on TikTok to suggest she was teaching a class on April 3, 2025. In truth, no classes were conducted on that dateonly informational sessions.This situation is concerning, both due to the loss of my money and the potential harm to others who may be misled by her false claims and unethical practices. I am requesting a full refund of $1,500 and would like this complaint to be made public to help protect others from falling victim to this kind of misconduct.

  Business Response

  Date: 04/29/2025

  Response Complaint Against: One Stop Fingerprinting Services and Labs Owner: ******* ****** **** (also goes by ******* ****** ****-*******) I do not go by the last name of ******* has never been married. Complaint Summary: On January 30, 2025, ***** ***** enrolled in the Drug and Alcohol Mentorship Program offered by ******* ****** **** (never had the last *******) One Stop Fingerprinting Services and Labs, owned by ******* ****** ***** She paid a total of $1,500 for this non-refundable program$500 initially, to start training which I can't get back and the remaining $1,000 to set up business and receive supplies which she refused to do. She focused more on confrontation with other trainers and negative information that she was tending to bring back to the group disrupting training. Shortly after paying the full amount, she began to call me on the outside of meeting hours purposely knowing that she was interrupting other meeting. She was asked on numerous occasions to stop and if the conversation did not have anything to do with business I didn't want to engage. After being told that ***** ***** became upset and began to gather other trainers on social media against me and my company. She also started sharing information that she received from being in the group for two months which is violation to be removed. On March 19, 2025, during our weekly ZOOM meeting she was ask about her progress. She began to outburst in the group being very disrespectful and began to announce how other trainer told her how to do different task. Basically, going against everything I had offered and told her, which is fine, but you can't interrupt a full group where others has paid their money also. She then began to go back and forth with other group members because they didn't agree with her disrupting their time to learn. Her behavior was so bad that we had to end the meeting. After the meeting I questioned her unprofessional behavior after group Zoom call and explain to her that the things she had been doing is violation to the group rules. She began to apologize not genuinely and became passive aggressive stating she didn't want any money back which she knew was nonrefundable before paying the deposit. The next week came on March 26, 2025 she called on Wednesday for our meeting I ask her for an update she finally started working on some of the tasks she was given after violating so many rules. She then got off topic and started talking about the girls in the group I stop her and told her let's stay focused. I explain once again the things she was doing to violate the group rules she got upset and decided not to return to the group I agreed. She immediately went to social and started slandering my name and company with untrue information. She began to tell lies involving the affiliated agency that I am with ****** Also leaving statement "These practices involved methods that directly contradicted the regulations outlined in 49 CFR Part 40 of the *********************************". Ms. **** let someone to use her TWIC card to conduct drug tests which is impossible. She went to social media block me and the came back and request to follow me again I blocked her. I am not here to play games I have 143 mentees nationwide I can't entertain someone that is not trying to learn and causing confrontation all the time. She began to make up multiple of fake pages started trying to deter other from joining my program. I never blocked her on the phone only on social because she kept trying to get a negative reaction out of me. She started sending multiple threaten email requesting her money back. After not getting a response she sent more emails giving stalking behavior. She then knew I was going to a Drug and ****************** she decides to show up with multiple of people off social media. She then went through the conference defaming my character and company with the guest attendees and whoever would listen. She continued she behavior for 3 days looking for me. Went straight to social media with more untrue information involving she got information from the ***** organization which is found to be untrue after having a meeting with them. the stalking behavior this is criminal. Additionally, Ms. ***** states and passed around I misrepresented my affiliations purposely stating untrue information documents will be attached. She has claimed to have spoken with the director of ***** (***********************************************) but I personally verified with ** ******* of NDASA that she never spoke with her which now she is lying on the agency. Despite this, was her first ever attending a professional drug and alcohol conference instead of learning she went focusing on me disrupting the conference and trying to destroy my character and role. She will not be getting a refund and ***** will also add to this complaint. If there is anything else, you need please feel free to reach back out to me or my attorney. This whole complaint fraudulent. You all can also contact them and verify my certification and membership.
  

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23174577
  
  I am rejecting this response because:

  Rejection of Consumer Rebuttal BBB Case
  Complainant: ******* Nicole ***************** GC77 LABS
  Submitted by: ***** *****, Owner
  Date: May 9,2025
  BBB Case Number: 
  
  To Whom It May Concern,
  
  I am submitting this formal rejection to the rebuttal filed by ******* Nicole ***** Her response is filled with misinformation, personal attacks, and an attempt to cover up the deceitful behavior she continues to exhibit in the drug and alcohol testing industry.
  
  I joined Ms. ***** mentorship program under false pretenses. She introduced herself as ****** ****, and claimed she was an ***** instructor, a board member, and would be teaching a course at the ***** 2025 conference. All of these statements are false. I later spoke directly with ** *******, Executive Director of *****, who confirmed that ****** **** was not in their member database. After investigation, ** discovered that ****** **** and ******* Nicole **** are the same person, and the ***** records have now been corrected to reflect her true identity. This name deception alone highlights the dishonest nature of her conduct.
  
  I joined her program believing it was a mobile drug and alcohol collection mentorship, but after she received my $1,500, she diverted the focus entirelytrying to pressure me into leasing commercial property, buying a $6,000 fingerprint machine, and signing a U-Haul affiliate agreementall to benefit her financially. She sent me property listings in my city and repeatedly pushed me away from my original goal of operating a mobile testing business.
  
  Worse, she never delivered the second portion of the mentorship (mock demonstrations), and she never once asked me to re-certify my Breath Alcohol Technician (BAT) certificationlikely because she is affiliated with the individual who certified me, and doing so would have risked further exposure of her fraud. Her failure to address my actual business goals and certifications makes it clear that the mentorship was never realit was simply a sales funnel for her other ventures.
  
  I was removed from her group not because of misconduct, but because I began asking direct questions about her misleading practices. I never acted unprofessionally. Once I confronted her with the inconsistencies, she banned me from the group and became hostile.
  
  In a public Zoom meeting with several individuals present, Ms. **** even admitted to allowing another woman to use her TWIC ***** serious breach of federal compliance and ethics. Since parting ways with her, I have received multiple harassing texts and calls, and she has created more than ************************************************** online. I have documentation of these messages and screenshots of these accounts. I challenge Ms. **** to produce any emails from me beyond those directly related to her mentorship program or requests for a refundthere are none, because my communication with her was always professional and focused.
  
  I have now spoken with at least seven other women in the industry who had similar experiences. Many of them were also convinced to lease buildings, invest heavily in equipment, and were left with no direction, no support, and no results after handing over money. More concerning, there is widespread awareness in the drug and alcohol industry of ******* ***** pattern of deceptionmore and more professionals are coming forward to share nearly identical stories.
  
  In closing, I reject Ms. ***** rebuttal in full. Her behavior was intentionally deceptive, unprofessional, and predatory. My goal in filing this complaint is not only to seek accountability but also to warn others in the industry so they can avoid becoming victims of this same manipulative pattern.
  
  Sincerely,
  ***** *****
  Owner, GC77 LABS
  **************
  *************************** ***** *****

  Business Response

  Date: 05/13/2025

  The consumer has her own perception of the program and that's okay. However, I can't help someone that does not want to be helped.  She stated herself multiple occasion she watched me for two years mentoring others before she decided to join. She chose me because all other trainers were intimidated by her when she called them. All things ***** has stated is false accusations once she violated the rules of the group that's one thing. However, to congregate up a group of people that has never done business with me or my company on social media for bully purposes including herself is not acceptable. Spreading my personal information not business info to others making live videos trying to affect my income and classes not acceptable. No one is coming to her she is looking for people to join her, why do individuals come to her instead of me. I stated in the first complaint response these are false accusation and stating also again these are still false. My job as a mentor is to offer any opportunity that will cause one to grow. I am coaching adults that know how to make decision what's best for them I can't make or force anyone to do anything. I can only give the tools that's recommended but force is not an option. I refuse to go back and forth while she keeps adding more things. Everything I suggested her to do she stated she did it already or someone else told her a different way. We never discussed anything about breath and alcohol equipment because she had it already for at least a year or more same company I train for and partnered with for equipment sale so that was no need for her to get more equipment. She watches me for 2 years according to her which is how she found out about NDASA when she lied about being a member already when joining my group, she became a member after Feb. She was in my group for 2 months she received all recommendation and coaching to be certified in urine, hair, and saliva drug testing which she received. She received 9 scheduled 3-4 hours coaching meetings with lots of information was given that she shared with others. She also called me on the outside of coaching meeting all the time I can't get that information back most of the time with he says she say. She also received leads for mobile collections because she works 12 hours of the day 5 days week which still requires you to have a professional address to receive supplies she refuses to get. When she went to look at leads for business addresses after coming back everyone is trying to scam her every property management she went to. Everyone know my name I accept payments through my website, Zelle, and Cash App which all comes up my name. My name on my ID is ******* ****** **** no lie told. She revised her statement in what she verified because she lied on the director she never spoke with her at a conference, now she is trying to say it's 2 different names because she lied on the director. When this is about my company has nothing to do with my personal information.  Once she started sending threatening demanding emails, defaming my company/character, lying, making false criminal accusation, showing up in cities where I'm going to be.  I can't take this lightly I have to look out for safety my response is still the same I no longer would like to communicate with her outside of court this will be my last response to her rebuttal. Also would like to add I have a 143 mentees nationwide brick mortar and mobile.