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Business Profile

Training Programs

Prosperi Academy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 35 total complaints in the last 3 years.
  • 33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint regarding Prosperi, a company that has refused to refund unauthorized charges made on my account. On August 19, 2024, I contacted Prosperi after noticing several suspicious charges on my ****** account. Upon investigating, I discovered that my teenage stepdaughter had created an account with ********************, mistakenly believing she could earn money as advertised on their TikTok videos. She never used the site or even logged in after creating the account.Despite these facts, Prosperi has refused to refund the funds associated with these charges. I have been in contact with the company via email but have been unable to resolve the issue. The account information is under my email address, *********************** Below is a summary of the charges in question:09/03/2024 Mobile Purchase Returns 08/29 #**** ****** *PROSPERI - $20.00 09/03/2024 Mobile Purchase Returns 08/29 #**** ****** *PROSPERI - $10.00 09/03/2024 Mobile Purchase Returns 08/29 #**** ****** *PROSPERI - $9.99 05/21/2024 05/16 09:48a #**** ****** *PROSPERI - $39.99 04/23/2024 04/18 09:48a #**** ****** *PROSPERI - $39.99 03/26/2024 03/21 09:49a #**** ****** *PROSPERI - $29.99 03/26/2024 03/21 09:48a #**** ****** *PROSPERI - $19.99 I am seeking your assistance in investigating this matter and ensuring that Prosperi provides a refund for these unauthorized transactions. Your help would be greatly appreciated in resolving this issue.Thank you for your time and attention.Sincerely,***** ***** ************************************************************** ********************** ************

    Business Response

    Date: 10/04/2024

    We hope this message finds you well. We want to extend our sincerest apologies for the difficulties you encountered during your recent experience with our service. We understand how frustrating it can be when expectations are not met, especially regarding your trial period and subsequent billing.


    We want to inform you that your refund has been successfully processed, and you should see the amount reflected in your account shortly. Your feedback is incredibly important to us, and it has been instrumental in helping us identify areas where we can improve our processes and customer support.


    We genuinely appreciate your patience and understanding throughout this situation. It is our goal to provide a seamless and positive experience for all our users, and we regret that we fell short in your case.


    If you have any further questions, concerns, or need assistance in the future, please do not hesitate to reach out. We are here to support you and ensure that your experience with us is a positive one.


    Thank you for giving us the opportunity to address your concerns.


    Best regards,
    Prosperi Customer Support Team

    Customer Answer

    Date: 10/07/2024

     
    Complaint: 22364701

    I am rejecting this response because:  Refunds were not made correctly please see below spreadsheet below I was charges $129.96 and only recieved a refund of $***** leaving a balance due of $89.97

    Refunds

    09-03-2024 Mobile Purchase Returns 08/29 #**** ****** *PROSPERI       35314369001   CYP24243
    *****
    Cleared 09-03-2024 Mobile Purchase Returns 08/29 #**** ****** *PROSPERI       35314369001   CYP24243
    *****
    Cleared 09-03-2024 Mobile Purchase Returns 08/29 #**** ****** *PROSPERI       35314369001   CYP24243
    9.99

     

    Charges
    Cleared 05-21-2024 Mobile Purchase Sign Based 05/16 09:48a #**** ****** *PROSPERI       35314369001   CYP24141 *****

    Cleared 04-23-2024 Mobile Purchase Sign Based 04/18 09:48a #**** ****** *PROSPERI       35314369001   CYP24113 *****

    Cleared 03-26-2024 Mobile Purchase Sign Based 03/21 09:49a #**** ****** *PROSPERI       35314369001   CYP24085 *****

    Cleared 03-26-2024 Mobile Purchase Sign Based 03/21 09:48a #**** ****** *PROSPERI       35314369001   CYP24085 *****

     

    Please credit the balance of $89.97 to this account


    Sincerely,

    ***** *****

    Business Response

    Date: 10/17/2024

    Hello *****,

    Thank you for reaching out. We understand your concerns regarding the charges on your account. Our subscription model is designed to automatically renew unless canceled by the user, which is communicated during the signup process.

    Regarding your request for a refund, we show that a refund was issued in August for the charges in question. If you need any further assistance or clarification, please let us know what additional information you require.

    Thank you for your understanding.

    Best regards,
    Prosperi Customer Support Team

  • Initial Complaint

    Date:09/23/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a scam! I tried tried tried to log in to their website! They purposely make it difficult! I kept changing pass word so many times and nothing worked! They only refunded half of my money and I want it all entire amount refunded!! They are not creditable!

    Business Response

    Date: 09/26/2024

    Hello,

    We're truly sorry to hear about the difficulties you've encountered with logging into our website and the frustration it has caused. We want to assure you that it's not our intention to make the process difficult. Often, login issues are due to settings that havent been configured correctly, and we are here to help resolve these.

    Regarding your refund, we have processed a cancellation of your subscription. Please be assured that we have issued the full refund for your subscription. If there are any discrepancies or further issues, dont hesitate to reach out directly at ********************************** We're here to ensure your satisfaction and resolve any concerns you might have promptly.

    Best regards,

    Prosperi Customer Support Team

    Customer Answer

    Date: 09/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:09/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/18/2024 775-52233s4 nv I don't know this company and I did not give permission for this company to take money from my account. ***** I am retired, a senior citizen and don't have extra money flying around for people to hack into my account.I want it back. This was not the only time.

    Business Response

    Date: 09/26/2024

    Hello,

    We're sorry to hear about the issue you've encountered. However, we could not find an account associated with the email address ************************************** in our records. Please ensure that you are reviewing the correct businessProsperi Academyand that the email and account information provided is correct. It's possible there may be a mix-up with another company. If you need further assistance or wish to clarify any details, please contact us at **********************************************************.

    Best regards,

    Prosperi Customer Support Team

    Customer Answer

    Date: 09/29/2024

    I don't understand. These people keep taking money out of my bank account.

    Customer Answer

    Date: 09/30/2024

     
    Complaint: 22317835

    I am rejecting this response because: I don't understand. These people keep taking money out of my bank account.

    Sincerely,

    ****** *********

    Business Response

    Date: 10/17/2024

    Hello,

    Thank you for reaching out. We want to clarify that there is no account associated with the email *************************** in our system. We have sent you an email requesting additional information to help resolve this issue. Please ensure that your review is for the correct company, as we are Prosperi Academy. If you have further questions or need assistance, please reply to our email or contact us at **********************************************************.

    Best regards,
    Prosperi Customer Support Team

  • Initial Complaint

    Date:08/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged ***** for services that I did not request or agree to receive. I paid for one week of services, and the subscription charges were not clear. I attempted to work with the company for a refund, but they maintain I agreed to the subscription. There is no working phone number to call for any resolution. I feel their practices are deceptive and rely on profiting off of unsuspecting people who think they are paying for a short term subscription.

    Business Response

    Date: 08/15/2024

    Dear *******************************,

    Thank you for reaching out with your concerns. I'm sorry to hear about the confusion regarding your subscription.

    Please note that our subscription terms are clearly communicated during the sign-up process. All users agree to these terms when subscribing, including the automatic transition from a trial period to a regular subscription if not canceled before the trial ends. Its important for subscribers to manage their subscriptions actively.

    According to our records, a refund has already been issued to your account. If there are any discrepancies, please let us know at ********************************** and we will address them promptly.

    Thank you for your understanding.

    Best Regards,
    Prosperi Customer Support Team

  • Initial Complaint

    Date:08/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased their program today, as soon as it took my payment it directed me to download the app for my phone. I did as directed. Once i logged into the app on my phone, it would not acknowledge the account i had just created and paid for, and therefor does not work at all. i have been emailing back and forth with support all evening telling them clearly with screen shots that it does not work on my phone. (an iPhone 15) and showed screen shots of multiple people per comments that are having the same issue. all they did was unsubscribe me from future charger (that i never agreed to) but refuse to refund my inital fee as it is against their policy.

    Business Response

    Date: 08/15/2024

    Hello *****,

    Thank you for reaching out. I'm sorry to hear about the difficulties you've encountered with our service.

    Regarding the cancellation and refund, it was processed immediately upon your request, and the refund was issued 4 days ago. You should have received it by now. Concerning the technical issues, we do not have records of any screenshots being sent to our support team that could help us identify and solve the problem. Providing such details is crucial for us to offer the necessary assistance effectively.

    We aim to ensure our customer service is responsive and helpful, so if there's anything further we can do to assist you, please let us know at *********************************.

    Best Regards,
    Prosperi Customer Support Team

    Customer Answer

    Date: 08/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/05/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Going into the business you are told to believe that you pay $20.00 to get started on trading on the real market. I can understand that if they start out with small trades for the twenty, but this is not the intention. You have to pass a book containing 6 chapters about things all Americans learn in any math class. After chapter 1 you have to literally open a brokerage account with a broker and spend more money to invest. They fail to explain this when you sign up. They then will not refund the $19.99 after you already find out this information from spending approximately 3 hours online with them. They are false advertising with their FB ads by telling people to invest only $20 and you can start earning $1000 of dollars. No you dont. Its an entire of model just to take your money and then leave you with a brokerage who takes more money. The photo below is what comes up after you have already spent the money and then realize you have to find a broker. 3 hours later.

    Business Response

    Date: 08/06/2024

    Dear ***************************************,

    We apologize for any confusion you may have experienced regarding the services provided by Prosperi Academy. We want to clarify that we are an educational platform focused on teaching the fundamentals of investing, and we do not offer brokerage services or direct market trading. Our advertisements and course materials clearly communicate that Prosperi Academy offers financial education to help users understand investing, including how brokerage accounts work.

    It appears there has been a misunderstanding regarding the nature of our services. Our intention is always to provide transparent and helpful information throughout the signup and learning process. Concerning your refund, our records indicate that it was processed 4 days ago. We hope this resolution was satisfactory, and we encourage you to reach out to us at ********************************* if there are any further issues or if there is anything more we can do to assist you.

    Best Regards,
    Prosperi Customer Support Team

  • Initial Complaint

    Date:07/31/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered prosperi academy course. Started the course realized it was nothing that was promoted. I did the first 2 classes and found out it was completely false what they were offering. I requested a cancellation emmdiatly which has not been honored. Then I checked and found out many other people have tried canceling and that prosperi makes it impossible to do. Which is why my only recourse is the better business beauru

    Business Response

    Date: 08/06/2024

    Dear ******,

    We are truly sorry to hear about your dissatisfaction with the courses at Prosperi Academy and any confusion regarding our content and cancellation process. At Prosperi, we strive to provide clear and comprehensive educational content on investing, as explicitly communicated in our advertisements and social media platforms. We regret any misunderstanding and are committed to ensuring that our course offerings are transparent and beneficial to all our users.

    Please know that we take your concerns seriously and prioritize the satisfaction of our customers. Upon reviewing our records, we did not find a cancellation or refund request under your account prior to this message. However, we understand the importance of resolving such issues promptly and have gone ahead and processed a refund for the requested amount. Should you have any further questions or need additional assistance, please do not hesitate to contact us at ********************************** We are here to help and ensure your experience with Prosperi Academy is positive and enriching.

    Best Regards,
    Prosperi Customer Support Team

  • Initial Complaint

    Date:07/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Customer Service,On 7/2/24 I signed on line for some Prosperi Academy Services, but it got confusing and they started adding more services. Therefore I decided to cancel I believe within 30 to 45 minutes all their services, I contacted them and requested a full refund and cancel everything. They replied saying they will review and process my request. But, all I received was a refund for half on one of the charges even after they did send a mesage (after I informed them that I will report them to the BBB) stating that they will process a full refund, but they did not. The amounts that I been charged in dispute are $49.99, $15, $39.99. I paid their service with Paypal which is linked to my Apple Pay MasterCard. I truthly believe that Prosperi is taking advantage of people who gets confused when signing for their service/s. Your help will be greatly appreciated. Kindest rgards

    Business Response

    Date: 07/10/2024

    Dear *******************,

    Thank you for reaching out to us regarding your recent experience with Prosperi Academy Services.

    Please note that the charges were for services you willingly added to your cart during the subscription process. We provide clear notifications about the price of each additional service, and users are responsible for reviewing this information. We understand that you found the sign-up process confusing and requested a cancellation and refund. However, our records indicate that a dispute has been initiated for the charges in question. Unfortunately, due to the dispute, we are unable to process any further refunds at this time.

    If you decide to withdraw the dispute, we will gladly proceed with refunding the amounts in question. 

    Should you need more information or assistance, please contact us at *********************************.

    Best regards,
    Prosperi Customer Support Team

  • Initial Complaint

    Date:07/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told this was a one time charge of $20 for a month, never did they advertise that it is a subscription, that will be charged automatically without announcing their charge. I tried getting a refund and they refused. If I was to go anywhere and take money from any business, I would get prosecuted legally. This is fraud at it's finest and don't recommend getting involved with these thieves. I wish they would reach out to me over the phone, but cowards that they are, hide their phone number on their page. STAY AWAY FROM THESE FRAUDS!!!

    Business Response

    Date: 07/10/2024

    Dear ****************,

    Thank you for your message. We have reviewed our records and do not have any accounts under the email ************************ Please contact us with the payment details and the correct email used when signing up, so we can assist you further.

    Our subscription model and its pricing are clearly explained during the sign-up process, with notifications shown multiple times. It is the users responsibility to read this information, and by subscribing, you confirmed that you were aware of these details. Please note that our support team is only available through email at ********************************** as we do not offer phone customer support.

    We will be waiting for your email and will be happy to solve the situation to your satisfaction. 

    Best regards,
    Prosperi Customer Support Team

  • Initial Complaint

    Date:07/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my subscription but they charged my card anyway and refuse to refund my money.

    Business Response

    Date: 07/10/2024

    Dear *****************************,

    Thank you for reaching out to us. According to our records, the subscription was not canceled by the end of the trial period, which resulted in the payment being charged. We apologize for any inconvenience this may have caused.

    We have processed a full refund for the charged amount, and you should see the credit in your account within 5 working days. For any further details, please feel free to contact your bank. If you have any additional questions, you can reach us at *********************************.

    Best regards,
    Prosperi Customer Support Team

Prosperi Academy is NOT a BBB Accredited Business.

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