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Business Profile

Transmission

Baca's National Transmission and Differential

This business's accreditation status is suspended and currently under review.

Complaints

This profile includes complaints for Baca's National Transmission and Differential's headquarters and its corporate-owned locations. To view all corporate locations, see

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Baca's National Transmission and Differential has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or around April 8, 2024, I brought my 2017 **** Expedition (VIN: *****************) to Baca's National Differential LLC to diagnose some rear axle noise I perceived while driving. The technicians diagnosed the problem as a bad wheel bearing, right rear side, and suggested replacement of both rear wheel bearings. The technicians also stated they heard some minor clicking in the rear differential and suggested a rebuild of the rear differential. I agreed to the work and the vehicle was delivered to me on 12 April 2024, receipt attached, noting that the receipt states "WARRANTY 1 YR ***************** July 1, 2024, while driving through *********, **, my vehicle experienced a catastrophic failure of the rear differential and right rear axle, as evidenced by the complete loss of oil from the differential and the right rear axle partially popping out of the differential. This failure rendered the vehicle inoperable. The vehicle was taken to a local ********* who told me to bring it directly to the nearest **** Dealership. The **** mechanic noted, "Found that the oil slinger wasn't installed in-between the pinion and seal. Also found wear on ring gear indicating pinion depth not properly seat[ed]. Pinion was going [too] deep into right gear." The receipt and mechanic's notes are attached. Also the **** mechanic sent me a picture of the missing oil slinger seal next to the differential. The dealership rebuilt the differential and replaced the rear axle at a cost of $4618.37. I incurred an additional cost of $307.66 for 2 nights in a hotel room, $245.66 for a rental car, and $334 for a return flight to *********, ** to pick up the car. It is my belief and the belief of the **** mechanic, that the improper setting of the pinion depth and uninstalled oil slinger seal by Baca's National Differential were the cause of this catastrophic failure. I'm asking Baca's National Differential to honor the 1 YR warranty and refund me the cost that I incurred due to their work.

    This business's accreditation status is currently suspended and under review.

    suspended BBB accredited business seal

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