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Business Profile

Travel Agency

Prestige Travel, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Complaints

This profile includes complaints for Prestige Travel, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Prestige Travel, Inc. has 10 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/07/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a cruise and paid in full in 2021 to Antarctica through Prestige Cruises. We have yet to hear from them (***************************** was our agent) and our flight is tomorrow and our $15,000 cruise is on the following day, the 9th. We have emailed, called, begged repeatedly for information as we are currently in ************ which was another $2,400 we spent flying here. We have heard nothing. They are also supposed to have a Covid test for us, all sorts of things. I do not know how someone can justify not giving us the information necessary to be on a cruise we paid for

      Business Response

      Date: 11/14/2022

      Client emailed an agent directly who is no longer with the company after hours. Client received response and requested documentation on 11/7 to their email address on file.

    • Initial Complaint

      Date:08/09/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I purchased a 19-day Sea, Land and Air cruise trip package with two booking #'s ******, and ****** last year in 2021 from Prestige Travel and Cruise Inc. The travel dates were 6/22/22 to 7/10/22 with *************** cruise line. We also purchased ************** Insurance from Prestige Travel and Cruise Inc. to cover any medical illnesses (including COVID-19). ******* insurance cost was $344.00. I was told ******* would refund me the entire cruise expenses for the trip if we had to cancel. I went ahead and paid in full the insurance coverage fee. About 6 or 7 days before we were to board the cruise ship on June 22, 2022, we contracted COVID-19. On June, 17, 2022, I immediately notified Prestige Cruises, *************** Cruise Line and I filed a claim with *******. I submitted to ******* all requested documents. I called them last week again and they said that a Cancellation Statement is needed in order to process my claim. I contacted *************** cruise line and I was told I had to call Prestige Travel and Cruise INC to obtain the Cancellation Statement. To this date, I have been given the runaround and I was only provided with a cancelation notification, which is NOT what ******* is requesting. The outstanding refund is $4,658.00 that I am owed by ******* as part of the claim. If I cannot get a resolution from either ******* or Prestige Travel and Cruise INC., then Prestige owes me the outstanding refund amount $4,658.00. My original claim with ******* was for $5,738.00 (minus port charges that I have been refunded already $1,080).

      Business Response

      Date: 09/03/2022

      Business Response /* (1000, 5, 2022/08/16) */
      I verified with the travel insurance company that the claim has been paid. The client should receive the funds within 7 - 10 days.


      Consumer Response /* (2000, 7, 2022/08/17) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Funds Received.
      Thank you.

    Prestige Travel, Inc. is NOT a BBB Accredited Business.

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