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Business Profile

Travel Club

TravNow Vacations

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/8/24- listened to sales pitch, signed up for their "concierge" membership travel service, $4995. It was supposed to include an all inclusive trip to ******** and a condo week. The following week I had a phone call to review their travel site. I subsequently called the "concierge" and requested information about these trips and price for a car rental. I was told to call the phone number I was given about the trips, which I was not given. They gave me a "price" for a car rental but could not include fees, taxes (ie no complete price) and told me to call the car rental company to get that information. I then called the office in Las Vegas on 11/27/2024. After multiple attempts I talked to *******. I asked for my money back. She said "******" would call me back that day, which never happened. Multiple more phone calls, reached ******* after a week of trying. She said my money would be refunded. Did not happen. 12/7/24 phone call from someone (****?), bad connection. Song and dance about can't give me money back, no information about the trip to ******** or condo. Have been stonewalled, phone calls ignored for past 2 days. Nonexistent customer service, stone *******, not provided service or information on how to access the trips.

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