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Business Profile

Travel Club

Tripps Worldwide

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov. 4, 2024, my husband and I attended a presentation at Tripps Worldwide. under significant pressure, purchased a travel license agreement for the amount of $4,995 USD. we were not fully informed about the nature of this agreement, and we were led to believe it was a timeshare purchase. as Canadians, we did not have access to the internet while at the point of sale. It wasnt until we returned to our hotel and connected to Wi-Fi that we were able to access the documents and review the details of the contract.We immediately contacted Tripps Worldwide via email on the same day, Nov. 4, requesting cancellation of the agreement. On Nov. 6, we received that the cancellation policy was clearly stated in the contract we signed at the point of sale.We responded that we were not made aware of this clause prior to completing the purchase, Furthermore, after reviewing the contract, we noticed that our electronic signatures were misspelled. We were not given the opportunity to review the contract before our credit card was charged.we again reached out on Nov 8, on Nov 9, they replied, claiming the misspelling of our names was simply a font issue. However, we firmly disagree, we were not made aware of the cancellation policy before making the purchase, and we did not receive the agreement until after our payment was processed.We were also falsely misled about the "deals" with this program. All of the vacations shown to us at the presentation were not a reflection of the actual prices of these vacations. This company truly is operating under false advertising. We are requesting the following:1. A full refund of $4,995 USD for the travel license agreement.2. A full investigation into the practices of Tripps Worldwide to prevent future customers from falling victim to similar scams.We ask for your assistance in both securing a refund and taking appropriate action to hold this company accountable.

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday, November 4, 2024 purchased a travel license agreement for the amount of $4,995 USD. The entire transaction was handled electronically, and as Canadians, we did not have access to the internet while at the point of sale. As a result, we did not receive any written documents or have an opportunity to review the terms of the agreement before finalizing the purchase. It wasnt until we returned to our hotel and connected to Wi-Fi that we were able to access the documents and review the details of the contract.Upon reviewing the agreement We immediately contacted Tripps Worldwide via email on the same day, November 4, requesting cancellation of the agreement. We followed up again on November 5, citing Nevada Law 119A.410(3), which allows for cancellation of timeshare contracts.On November 6, we received a response stating that the law we referenced only applies to timeshare and deeded property sales, not travel license agreements. The response also mentioned that the cancellation policy was clearly stated in the contract we signed at the point of sale.Furthermore, after reviewing the contract, we noticed that our electronic signatures were misspelled. This raises significant concerns that the contract may have been altered after the purchase. To be clear:We never would have agreed to a purchase where we were unable to cancel.Our signatures were misspelled, which is not only unprofessional but also indicative of a potential issue with the validity of the contract.We were not given the opportunity to review the contract before our credit card was charged. we again reached out on November 8, requesting a refund and a response within 48 hours. On November 9, they replied, claiming the misspelling of our names was simply a font issue. However, we firmly disagree, as we are both familiar with fonts and can state with certainty that this is not the case.

    Customer Answer

    Date: 12/24/2024

    Hi there, I am just inquiring if there has been any contact with Tripps worldwide. We still have not had any response. Thank you

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