Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19335242
  
  I am rejecting this response because:

  I have email communication between the owner and I, which can be provided showing that it was a mistake made on the seats and me trying to contact the owner to get back my items for about a year.  I've been given excuses after excuses from owner. In the response the owner stated he tried to give me my items back but has not and the email communication would show that. As i stated to the owner that the car cannot be moved without the seats. The whole statement that he's provided is not true.   I would like to have my items back. He told me that same excuse time after time that he provided in his response to you. Please help me retrieve my items. Thank you
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/06/2023

  Its funny how People are s***** I waited for him for months after i was done with hes seats after he kept changing shops to fix hes car since they kept leaving him hanging and didnt charge him extra storage fees just give him time and give him a cheap price since he said that was hes budget and not to mention he saw the sample that was sent to him and also saw the embroidery in person and never mention the name was wrong and i didnt charge him for hes mistake and change it without a charge but he forgot all that but anyways people like this i dont care for and dont want anything to do with him  so trust me hes seats are done and there and done panels and i want them out of my storage and life and him as well but i am not back until saturday so if i find someone to deliver them i will since i can have them contact him or he can wait until saturday orfriday if i come back early . I told him were close and i bee. traveling to **** for cancer treatment he keeps threating and Talkign with bad attitude thats why i stop answering like two days ago because hes too old for hes bs so thats the only option i have and trust me i want him and hes seats out too , i dont have any benefit having hes seats after i waited months for him too and didnt charge him a ***** extra including i give him a discount for hes budget that it was Bs like him so as soon as i can i can have him get hes stuff delivered for free just because i dont want him near at all . thanks .

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18729156
  
  I am rejecting this response because:

  To start you can see the slander this business is displaying, to call me a kid and to bring up my parents when I am a full grown married man is disrespectful. Everything they have stated is basically just a lie. To break it down originally this was supposed to be done and installed by 1/4/23, now over a week later they want to say I do not want to wake up? This is very confusing to me when every day I would follow up with ******* on when this would be done but I was given excuses daily as to why it was not until finally I told her I am going out of town on Thursday 1/12/23 and needed it done before I go which is why we scheduled install for 1/11/23 at 4:30 p,m. That morning I confirmed with her and everything was fine until later in the day she told me **** who originally took the pieces out of my car on 1/2/23 was running behind because he had a doctors appointment and I had no problem with that and said I would wait until hes done. Well at 4:30pm which is the original time we scheduled she finally messaged me back saying **** doesnt need to be there for them to start working on the car etc. I said thats fine whenever the car needs to be dropped off I will but I will not put my keys through a mail slot with nobody there. I told her let me know when someone is on the way to the shop so I can drop the car off and have someone pick me up so I am not waiting there. This brings up the first discrepancy in their story. Never once EVER did I say I want to stay and watch them work, this is something they made up and I am not sure where that even came from. Even in my messages before I went to the shop I said I need a time confirmation so I can schedule a ride to be picked up. My only concern from the start was there being someone present at the shop so I could drop my keys off to and know someone would be there to keep a lookout. I say this because on 1/2/23 when I originally took my car to get the parts taken out the business right next door got broken into and because of that I did not want to leave my vehicle unattended when no one was at the shop. Even after all of that I still came down to the shop and was there from 5:20PM - 7ish PM just waiting for someone to arrive so I could give them my keys and get this done with. This is where they started lashing out and slandering me, the perfect example of this was when I told one of the owners "*******" that I was outside and in a separate car that was picking me up from the shop, he said I was sitting on my car with my "imaginary friend". Regardless by 7pm when nobody showed up I left and proceeded to explore options. I told them I would let them install the parts and complete the service and we would be done, or they can install the original parts in the original condition that they arrived in (including a replacement for the visor **** broke off my car) and return my $200 payment. This is where another one of their lies comes into play, to say I am sleeping and unemployed which is why I did not come at 9am is far from the truth. I tried to give them a shot to do right and said I would come at 9am the following day but they just did not respond and their silence told me they were not looking for a resolution but rather to test me and see how far I would take this. Everything I have said all has evidence backing it up so if anyone at the BBB would like to see more then the 5 allowed uploads I can provide it all. Now come Thursday morning and still no response from them confirming a 9am time I decided to start the initial steps in the process. The first thing I did was get ahold of the ****** Business Licensing to get the proper information for the legal purposes, come to find out this business is not licensed and has been doing business without it. The ****** business enforcement has now assigned an agent to the case and the consumer affairs will be the next step in this process for me. I told this business they could do right and install the stuff this morning and I would drop everything but again silence. The small claims court is the last step in this but to make it known to the business I will be coming for my $200 deposit + replacement cost for all the parts they have taken + labor to install + legal fees + time and damages. This is the last thing I wanted to do with my time as I have many other things I need to attend to, but because of this and this business negligence I have had to cancel my flight to make sure I see this through 100%. I hope the BBB can see this horror story I am dealing with and can help protect future customers( I am not the only one per their reviews) from having to be put in a situation like I have been put in. 

  
  Sincerely,
  
  *********************************

  see anyone do any of the work. This raised a huge red flag for me because that sounds like some shady stuff so I said no I will wait for someone to get there so I can give them the keys physically and I can arrange a ride to be picked up since they did not want anyone watching. They then completely flipped out that I wanted to give my keys to someone and started slandering me. I was then given their business # ************ which you cannot call only text and this person was making accusations and slandering me some more. I was able to find ***** # ************ and got ahold of him for him to act the same way. They now have my $ and car parts hostage in their shop and are refusing service. I called the ****** business license # to get more info on the company to explore options. Well come to find out they do not have a business license and have been doing business illegally. I am on here now asking for your help to prevent these people from doing any more wrongdoing and shady business practices.

  Business Response

  Date: 01/12/2023

  This is a kid and he has been nothing everyone and keep threating everyone and he got everyone annoyed first because he doesnt respect what we have ask like appointment hes shows up whenever he wants and he wants us to do whatever he wants and he keeps saying hes the costumer and we have to do whatever to make him happy and he keeps saying he put money on the busienss when this was more of a charity from us to him since the materials i have told him it was $425 and we were doing the labor free  and we even charge him $400 and he did $200 deposit and he needs to learn hes not the owner of the shop and we were doing a favor for him and he wnated to be an a** so we refuse to work with him . We have given him options and he keeps playing one he doesnt want to wake up early so we should set up a time he wants to. and i have mention we have other projects and we cant be playing hes game like showing up whenever he wants to and another thing i have mention to him that hes not supposed to be there while we work because of safety and also ***** likes anyone down on top of them who will work comftable like that and he refuses to leave hes car alone and he keeps saying he wont go and to us thats for him trying to learn how we do the work and if he wants to be there while we work it would be $1500  for a class  for him to learn how to do what we do so if he refuses to leave us work and wants to be ther when we have told him he cant then its hard to work and him setting up a time and not showing up after 3-4 hrs and expecting us to work over time or all night ebcause he decided to be irresponsible well makes it hard for us to work with him again so maybe ask him why he cant drop off the car when ask or why when he set up a time doesnt show up and now we had someone a specialist to come and do connnections a for us  and he didnt show up the time we set iland we had to pay the guy  and now any of the guys want to work with him since he wants to be there breathing down their necks and he doesnt understand  that and i dont know if hes use to hes parents doing everything he wants but we refuse to play hes tantrums and play hes game so thats why after he made us lose a whole day and made me pay the specialist for the connections we decided not to play hes game and him offending and threating and harassing and not showing up when he set up hes time well tell me would you work with him? I told him the headliner is done and just materials was more so he can pick up the headliner if he wants but we wont work with him. unless he apologizes to my guys for disrespecting them and if not he can come pick up hes headliner because we wont work with him and if he wants it install well now he will have to pay the specialist fee because he made us waste a day yeaturday and lay out of our pocket including materials because he only did a partan payment  he never pay the full bill so it was a favor from us that he disrespected my guys so thats not how we work and he keeps saying he will ruin the busienss well my guys said let him do whatever he wants so he can learn to watch hes words so if he wants us to finish it he needs to pay installation form the specialist that is $100 and he owes $200 materials so hes bill  would be $300 balance and if he doesnt want to sell hes headliner is there if he wants it back to original no problem we can do it original again for him to pick it up and hes sunvisors but no lights sis ve he never pay the second part for materials because  we have done charity as free labor  so you can ask him what he wants since ********* we had to block him since he kept playing hes little kid games and we told him to set up a time today in the morning and he said 9 am didnt show up again and we wont be begging him if he decides to wake up late because he doesnt work so working with this guy is hard and if he wants hes deposit back he needs to pay the materials we bought so he will still owe us so he should be thankful that we were doing it for free and we did a great job so whatever he wants please he cna let you guys know if he wants to go with any of the options and if he doesnt thats hes decision we can go to smallcourt for $200  he gave as deposit and we had to pay the rest out of our pocket and he didnt pay labor and the times he didnt show up so we dont have a problem whatever he wants to do but the options i have said because im not playing  hes game and lose another day . we dont want to talk have any communication with him so if you guys do the favor we can connect with you guys because he doesnt understand its like talking to a ******************************************************************************* as the owner because he keeps lying and making stuff up about hes life and thats hes life not our business but people like that its hard to deal with and you will get to know the truth the more you tlak to him so please have him decide soon because we have other projects and if you want to see pictures  or vdeos we can send them but again he has a balance of $300 if he wants it install or just pick it up with lights $200 no installation .

  Customer Answer

  Date: 01/17/2023

   
  Complaint: 18729156
  
  I am rejecting this response because:

   

  Hello BBB, 
  
    Again, this business continues with the slander and has again provided ZERO evidence or a response to the issues at hand to attempt to reach a resolution. I have provided a copy of the invoice between the two parties when this complaint was first opened. I paid the 50% deposit ($200) when the work began and the remaining was due upon completion. Now they are throwing out random numbers and added costs that have nothing to do with me or the services agreed to. As I previously stated, the only two solutions here are to complete the agreed-upon service per the invoice and I would pay the remaining balance, or to return and install my parts in the original condition they arrived in (including a replacement for the visor **** broke off my car) and a return of my $200 payment. I am not interested in listening to these guys spew more nonsense with no merit. This time I have uploaded some of the public reviews from other previous customers all experiencing similar issues with them. If they continue to hold my property hostage and expect me to operate my car with the added hazards of not even having lights in my car, I will have no choice but to have ****** replace all the stolen property with OEM parts. The cost for all replacement parts will be added to the total of all costs + damages I am accruing if this does need to make its way into small claims which I would like to avoid if avoidable. It is now 2+ weeks of them having my property with no attempt from them to do anything or for them to unblock and attempt to make contact with me. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 01/16/2023

  Its simple and easy  if this kid grows up and stops hes ego than maybe we can work something with him  and he can get hes headliner  that its done but since he kept thinking hes like the owner of the shop and showing up whenever he wanted to and make us lose money and time and after that still say we need to do whatever he wants since hes the costumer and costumers are always right lol . he said he runs million dollar busienss than he should know hes ego of thinking paying half materials  doesnt make him owner and the boss so after he grows up than maybe we can work something out and if he wants hes headliner and sun visors are there done and its a very good labor work and finish project so if he wants it install he needs to pay installation since he made us waste one day and we wont pay for it since were doing it for free already  so its hes decision but im not going to continue arguing with this kid . its easy he wnats it its there but he has a balance of $200 and if he wants it installed  its $200 balance and $100 installation and thats super cheap super cheap just doing him charity since the owner had agreed to it and we wont charge him because he ****** anywhere else and see were not even giving him a bill of half the price it would be easy $700-$800-$1200 so he should be thankful and grow up but if he wants to feel he owns everything and everyone and doesnt want to grow up then he will pay what he owes because were not here to waste time or money and  it seems he wants to do that because he doesnt work or doesnt have  ****** but we do so its simple what we have ask if he wants to if not he can do as he wishes but we dont want to continue this game where he wants hes ego to grow .