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Business Profile

Utility Trailers

Trailer Source Nevada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Trailers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    o 08/26/2022 oPaid $6,750.69 oBusiness committed to provide a new 2022 6x10 Mirage Xpres White 66 Interior Enclosed Cargo Trailer.oThe first week of October (less than 2 weeks from purchase) driver-side tire wore out and the passenger side was 1/3 worn out. Had the trailer inspected by a mechanic who determined that the axles were installed crooked and unleveled causing damage to the tires. I attempted to contact the business via phone call and was unable to reach them. Sent them pictures and conversation on Oct. 19th, 2022, at 1:59pm. Had to replace the tire out of pocket. oFriday November 18th 8:01am, sent more pictures of second worn-out tire with conversation and got no response. Went in on Nov. 22, 2022, to attempt to resolve problem and to let them know I was already on my third tire replacement in 2 months of usage on the new trailer. They responded that I had to go online and file a warranty with the factory. I went ahead and filed the claim the following day. oI have had to replace another tire since then, totaling 4 tires so far.oThe business has not tried to resolve the problem and only directed me to the manufacturer. I paid for them in full and expected a new working product, not a faulty one that had my business time and money. The business should be responsible for rectifying issues with products that they sell, especially new ones that have been brought to their attention soon after purchase. I have had to and continue to have to replace tires on a new product which is an expensive inconvenience and should not be my issue considering that the item was supposed to be new. The business has been unhelpful and has not provided good service. I am all-around disappointed and want to get this resolved quickly as it continues to be a problem for my business and livelihood. Account/order/tracking number:oInvoice Number: ****** oTrailer VIN: *****************

    Business Response

    Date: 01/27/2023

    We have reached out to the customer concerning his axle issue on his ********************. We are currently working with the manufacturer to send out a new axle so we can remedy the issue. We will make sure the customer is taken care of. 

Trailer Source Nevada is NOT a BBB Accredited Business.

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