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Business Profile

Voice Over Internet Protocol Sales and Services

Nett-Tell

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Voice Over Internet Protocol Sales and Services.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Net tell LLC has been taking money out of my account for years. I thought this was for my adobe, but it was not. I do not use VOIP services nor have I ever used these type of services for anything. I would like a refund for the thousands of dollars theyve stolen from me, but I am having a difficult time getting in touch with them. No answer when I call the customer service number. I would like a refund and for this company to be closed due to them scamming people.

    Business Response

    Date: 01/24/2024

     

     

     

    Dear Sir/Madam:

    This is in response to a complaint sent on behalf of ************************. Our files confirm there was an order placed for the long distance ************ through Nett-Tell LLC. The email and ** address logged at the time of the order was ********************* with the ** address 192.240.195.197. No online order is accepted unless the terms and conditions are agreed upon and no cancelation was requested within 30 days of starting the service.  

    ************* was contacted by our customer service department 01/12/24. She stated she wasnt aware of the service order and asked for cancelation. Service was terminated immediately,and a request was submitted for a 90-day refund.

    Due to the nature of the complaint, the service has been discontinued. A reimbursement for the previous 90 days was issued to *************.  If she has any further questions regarding the refund or cancellation, she can contact the customer service line at ************.


    Thank you for giving us the opportunity to resolve this matter.


    Regards,


    ***************************
    Customer Service

     

    Customer Answer

    Date: 01/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:01/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been being charged $29.99 every month for years. Ive called and left a million messages and no one contacts me so its obviously a scam. *** never signed up for this and want it cancelled immediately. Please respond.

    Business Response

    Date: 01/26/2024

     

     

    Dear Sir/*****:

    This is in response to a complaint sent on behalf of ***********************************. Our files confirm there was an order placed for the long-distance ************ through Nett-Tell LLC. The email address provided was ******************* The ** address logged at the time of order placement was 66.31.21.165.  No online order is accepted unless the terms and conditions are agreed upon. Our records show no cancelation was requested within 30-day trial period.  

    Service can be cancelled at any time by simply calling or emailing customer support, any message taken is returned within 24 hours. A complaint was received 01/02/24 from ************************ regarding this account. After receiving the complaint, multiple attempts were made by our customer service department to contact Mr. ********* and provide a resolution. Unfortunately, he did not respond to any messages left by our customer service agents.
               
    Due to the nature of the complaint,the service has been terminated with no further charges to take place. Should ************************ have any questions or concerns regarding the cancelation he may contact the customer service line at ************.

    Thank you for giving us the opportunity to resolve this matter.


    Regards,


    ***************************
    Customer Service

     

     

  • Initial Complaint

    Date:07/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been taking money from my bank account for services that I do not have. I am a senior citizen and I never signed for any cellular, phone or internet services. I have contacted my bank to let them know. I am just so embarrassed that this has been happening for so long.

    Business Response

    Date: 08/04/2023

    Nett-Tell llc
    ***********************************************************************
    Tel-**************                                                                                                                                           Aug 2nd.  2023                    



    Better Business Bureau
    Re Customer: ************************************
    Complaint ID: ********    


    Dear Sir/Madam:


    This is in response to a complaint sent on behalf of Mrs. ************************************ Our files confirm an order was placed for ************ through Nett-Tell.com. Our records indicate the email address provided was *********************** The ** address logged at the time of order placement was 68.80.133.255 Order policy states the service can be cancelled within 30 days of activation.No cancelation request was received during that timeframe.


    ********************* was contacted by our customer service department July/20/23. She stated she wasnt aware of the service order and asked for cancelation. Service was terminated immediately, and a request was submitted for a 60-day refund.

    Should ********************* want additional information regarding the order placement, cancelation or refund policy, she may contact the customer service line at **************.

    Thank you for allowing us to respond to this matter.


    ***************************
    Customer Service
    ********************

  • Initial Complaint

    Date:06/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husbands business account was charged $29.99 for services we never signed up for or requested and want a full refund immediately.

  • Initial Complaint

    Date:04/17/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just noticed my bank statement there is a charge on 4-13-2023 for $29.99 to Nett Tell LLC commpymt ** ************. I have no idea who these people are so I Googled the phone number. I came across hundreds of people with the same problem. Money being taken out of their account without authorization. So I looked back at my old bank statements and realized this has been happening monthly since November 2016. Tried to call but got no answer. 4-17-2023 Emailed customer service through their website and waiting on a response. I would like whatever this is canceled immediately and refunded $2369.21 for what was basically stolen from me. I don't know if this is an account number but it is the number on my bank statement **********

Nett-Tell is NOT a BBB Accredited Business.

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