Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this part for my vehicle in the pictures it was was in good shape easy to work with, what I got looks like a child made the mold that has never done fiberglass molding, and now when I ask for a refund they want me to pay for the shipping which I already paid for once when I purchased the part so they want me to pay the shipping twice which was 190 +190 which is more than the part itself and they're saying that in the description it states that you need to modify the part but my professional shop said they would need to make a new bunper with how bad that one is and charge me double the price of that bumper just in prep because they would need to make a new bumper because of how trash that one is and the company is saying they isn't anything wrong when the professional shop said they wouldn't touch it because they couldn't guarantee the fiberglass would even hold up longevity wise and now they dont want to refund me the shipping and want me to pay again to ship it back which is more than the bumper is worth.

  Business Response

  Date: 01/21/2025

  We understand your concerns and want to provide you with options. You may return the bumper for a full refund, or if you prefer to keep it and proceed with the necessary work, we are happy to offer a courtesy partial refund of $150.
  
  Please let us know how you would like to proceed, and we will be glad to assist you further.
  
  **************************************************************************************************
  "Fiberglass parts always require prep work before they can be primed and painted. This product is made with fiberglass material, therefore it will exhibit chips, breaks, cracks, waves, scratches and holes which require modification. It is necessary to dry fit and drill mounting holes and preform body work before paint. Cutting and adding of fiberglass may be required for proper fitment. Ships direct from the manufacturer or a distributor. Primer finish. Hand layup is the manufacturing process used for the majority of our fiberglass parts. Hoods require hood pins. We do not offer any guarantee of fitment on vehicles that have been in involved in accidents and/or have body damage or customization."
  
  
  

  Customer Answer

  Date: 01/22/2025

  And who will be paying for the shipping back for the part because of the terrible shape of the part they wanted me to pay for the bunpers return and they didn't want to pay for my last shipping so I would be losing 380$.

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22767664
  
  I am rejecting this response because:
  

  And who will be paying for the shipping back for the part because of the terrible shape of the part they wanted me to pay for the bunpers return and they didn't want to pay for my last shipping so I would be losing 380$.

   

   

  
  Sincerely,
  
  **** *****

  
  

  Business Response

  Date: 01/22/2025

  If you return the product we are willing to offer a full refund of the total amount paid on your invoice #****** a grand total of $585.52 (That includes the original shipping but does not include the return shipping).
  
  RMA #******
  Tilbury Enterprises LLC
  ******************
  Suite K101
  *******************

  Customer Answer

  Date: 01/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  As long as I get my full refund once the part is returned, how can I start the return. Process.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:12/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product doesn't fit even close. It would take a huge substantial amount of modifications to make work. They also suggest removing factory safety equipment from the vehicle to make it fit.

  Business Response

  Date: 01/21/2025

  Customer was already refunded on Dec *******, not sure why this is a case.

• Initial Complaint

  Date:03/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased from this company on February 28/ 2024 The above reference order #****** The order placed was made different as you advertised, it wont fit on my car. see the following pictures attached ?? showing our original front bumper cover and their. Showing a big gap by both sides of the headlights mounting And it seems to be made for other car..wont fit on my car

  Business Response

  Date: 03/28/2024

  Hi *****, The images you attached do not show dry fitting of the bumper on the vehicle, they only highlight an area that *** need a small amount fiberglass added (if it's even visible under the headlight). 
  
  If you would like us to open a fitment case with the manufacturer Extreme Dimensions then we need fitment pictures of the parts dry fitted to the car.
  
  If you do need to add to those small areas that is normal for fiberglass Duraflex bumpers which is why we state multiple times (on the product page and tems pages) that modification is requires and you *** need to add fiberglass, these bumpers are not ready for paint and need to be prepped/installed professionally.  If you are not satisfied with the bumper you *** return it for a full refund. 
  
  If so,
  
  Please box up the part(s) in the original packaging with additional packaging if necessary.
  
  Tilbury Enterprises LLC
  *******************************************
  *********, ** 89115
  Tel:  *****************
  
  The RA 222633 has been issued for your return request please make sure the item is return unaltered and in original condition within 30 days, after 30 days the *** is no longer valid.
  
  The customer is responsible for all costs associated with the return of the item insured for full value
  
  Shipments must be trackable online and door to door. Insurance, Freight, duties, and taxes must be prepaid.
  
  We recommend using one of the following freight companies for large items: ****************** Freight

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/13/23 Order Date Order # ****** 10/16/23 Shipped 10/25/23 hood arrived- noted no damage on box- hood poorly manufactured.10/27/23 contacted company and let them know hood was poorly manufactured- company responded that it looks like it was damaged during shipping- again let them know no damage to box. 11/1-11/7 tried to get in contact with company again for response on issue. 11/15 Sent photos again to ************************* 11/17- called and sent another email asking for a response 11/21 sent another email asking for a response 11/28 contacted business via ******** and their response was to email ************************* I have several email threads to provide proof of multiple times trying to contact and get a resolution.

  Business Response

  Date: 12/12/2023

  We sent the pictures of the carbon fiber hood you submitted to the manufacturer, Extreme **************** for their review. We expect to hear back from them within a few days.
  Because genuine carbon fiber is hand-laid and not machine-made printed patterns so it may show slight inconsistencies when examined closely. These inconsistencies are usually considered normal and would be present on any replacement hood from their inventory, especially on the inside of vents or where layers of carbon intersect.  Once Extreme *************** replies to us we will reply back here with the update and see what can be done.
  
  In the meantime if you're not satisfied with the hood, you can return it to ** for a full refund. RMA #****** , Tilbury Enterprises LLC, ***************************************************************************
  

  Customer Answer

  Date: 12/12/2023

   
  Complaint: 20928559
  
  I am rejecting this response because: we will be returning the hood, and will be expecting a full refund. I have my parts department get it packaged back up. With the lack of communication we are not wanting to re-order. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/12/2023

  As long as the parts are in the same original condition pictured, you can return the item to the address below for a full refund of your order.  Please send to our shop here in ********* ** (not Extreme Dimensions Inc.)
  
  Return Address:
  RMA 220475
  Tilbury Enterprises LLC
  ******************************************
  ************* 89115
  
  A refund will be processed once the package has been received, as long as the item(s) are not altered, modified, or damaged.
  
  Return RMA 220475 valid for 30 calendar days from December 12, 2023.
  
  Note: Buyer is responsible for the return shipping.

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased side skirts for a 2020 ****** BRZ on Oct 2nd they didn't fit not molded like body lines. I paid $253 Carbonhiberhoods.com agreed to refund full amount if I paid shipping. Took to ***** shipping was going to cost me $190. Carbonfiberhoods.com asked for pictures of how the parts didn't line up so I sent in pictures never heard back. Now I'm out of $253 and parts that are useless. I went through PayPal thinking they would back me. Told me they'd try to contact and see if they'd cover shipping never heard back from then either. I shouldn't have to pay for shipping if the item is not what they described. Now past 30 days waiting to hear back

  Business Response

  Date: 12/12/2023

  Tue, Oct 24, 6:56?AM
  Seller: "Please provide test fitting images showing it does not fit so we can take this up with the manufacturer."
  
  Oct 24, 2023, 1:28?PM
  Buyer: An update on case #PP-R-MNN-501238369
  The buyer has asked to escalate this dispute to a claim.
  
  Once you escalate to a claim in Paypal, Paypal will not extend any time for test fitting and help with fitment, it really narrows your options due to the time constraint imposed by you escalating the case. Paypal cases have limited dialogue before a resolution is forced, per the resolution options Paypal allows we agreed to a full refund with return of the item, which we have refunded in full.
  
  It would've been a lot easier to leave as a Dispute (not escalated case) or just work directly with us because there are a lot of questions and things that can be done to fit the skirts, is it hitting your aftermarket front fenders if so it just needs trimming or sanding to wrap around.  Is it hitting anything else, is so what? Excess fiberglass buildup causing gap that just needs sanding?  Escalated Paypal cases don't allow dialogue back and forth like that.
  
  As far as the claim of the part not fitting we can help when you give us pictures so that we can show the issue to our rep at Extreme Dimensions and they can tell us what needs to be done.  The part loosely fitting without being clamped in place in a dimly lit driveway not being installed by a bodyshop isn't going to be sufficient for Extreme Dimensions to deem it defective or not, they may ask you apply a heat gun, use self tapping screws on the rear quarter panel, sanding down the fiberglass where it's too thick too allow more flexibility or closer fitment.  To get an idea of how workable fiberglass is this video is a good example: ****************************
  
  It is not advertised as a bolt-on part, it requires fiberglass work and professional installation:
  "To be installed professionally by a bodyshop with a valid automotive repair business license. Fiberglass parts always require prep work before they can be primed and painted. This product is made with fiberglass material, therefore it will exhibit chips, breaks, cracks, waves, scratches and holes which require modification. It is necessary to dry fit and drill mounting holes and preform body work before paint. Cutting and adding of fiberglass may be required for proper fitment."
  *********************************************************************************************************************

• Initial Complaint

  Date:08/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company sent me a defective rear bumper and tried to repair it before sending out knowing it was previously damaged . The bumper do not match the body line of the car. It doesnt even fit on the car which is ridiculous and it short on material to reach fender line on the wheel ***** . When contacted no accountability was taken . This bumper required re modification. Nothing near prep work . Would not recommend buying from them unless you want to donate your money to them for doing horrible business

  Business Response

  Date: 12/12/2023

  This is not an OEM plastic bolt-on paint ready bumper, please see the description: It is advertised as requiring fiberglass work "Cutting and adding of fiberglass may be required for proper fitment", this is typical for all fiberglass parts.  We have reviewed the picture and this is perfectly workable if fitted by someone experienced in fiberglass.  Here's a good example video for fitting an entire kit ****************************
  
  ***********************************************************************************************
  " To be installed professionally by a bodyshop with a **************** repair business license. Fiberglass parts always require prep work before they can be primed and painted. This product is made with fiberglass material, therefore it will exhibit chips, breaks, cracks, waves, scratches and holes which require modification. It is necessary to dry fit and drill mounting holes and preform body work before paint. Cutting and adding of fiberglass may be required for proper fitment. Ships direct from the manufacturer or a distributor. Primer finish. Hand layup is the manufacturing process used for the majority of our fiberglass parts."
  
  
  
  If you are unsatisfied we can offer a full refund after the part is returned, unaltered and in new condition to:
  
  Tilbury Enterprises LLC
  *******************************************
  *********, ** 89115
  
  Tel:  *****************
  

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased carbon fiber fenders for my **** ********** Lancer from Carbon Fiber Hoods at *****************************. The parts arrived scratched, cut ** some parts, literally worn and the carbon fiber weave was torn, they used a marker pen to scribble over the defects, (which shows that they knew the parts were defective and decided to cover it up). The email conversations after got real interesting especially when they said that they did not see anything "incredibly wrong" with the items. I mean, since when do they get to decide what is "incredibly wrong" and what is not? For the amount I paid, I would hope these parts are in perfect shape. Even then, it is not about the money, why sell products in such poor condition and then blame the manufacturer? Till now they have not taken ownership and keep blaming the manufacturer (Extreme Dimensions) even though I purchased the items through them. The customer service is another level of horrible and the person I spoke to even raised his voice at me. Not sure how this business is still open but they have similar structured websites so even if you avoid ****************************, they have Overboost **********************, Carbon Creations ***********************************, VS Aero *******************************, and they have an affiliation with HiBoost ************************.

  Business Response

  Date: 05/10/2023

  Hi ****, We just spoke on the phone and issued the partial refund.  It was great speaking to you.  Thank you for working with us to resolve the issue, good luck with the carbon EVO project!
  
  "Payment credited: $250.00 by ****
  May 10, 2023 at 1:42 PM PDT"

  Customer Answer

  Date: 05/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************