Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These windows were purchased September of 2021. They are Vinyl replacement windows built by ******. I paid $17800 for 15 of them. The salesman (****** ********) assured me I will never have issues with these windows and if something would come up this company will stand behind the product 24/7/365. 6 months after the windows were installed the ones that are in the sun all started corroding/yellowing. The term for viny yellowing is corroding, I attached the scientific explanation below. March of 2022, 6 months after the windows were installed, I contacted Energy One to let them know that the windows in the sun are turning yellow see a picture of window below (I can supply pictures of all the others if required). Somebody came out and took pictures and wrote down the serial number of tall the **********************. I was told this is covered. After not hearing back for a good 6 months I was told it is still in the hands of the company that build the windows and I was askeg to be more patient. The person that came outto take measurements is no longer working for the company in Las Vegas and somebody else came out. This went on all the way until last year. I had nobody at that company that actually helped me. Finally they just referred me to the builder of the windows and completely ignored these windows and my issue. I was now expected to take care of it on my own. At this point ****** (manufacturer) believes the yellow windows are not their concern as well. I am also filing a complaint about them. About 10 windows need to be replaced. The other ones are in the shade and I am not concerned with them. For a while this company wanted to have somebody come out and paint them (it became apparent that there is other customers with the same issue in Southern *********************** but they decided against that. Of course not by telling my but by just not showing up to paint. Another company installed windows that Energy One did not want to do. Guess what, they were replaced already because of yellowing.

  Business Response

  Date: 01/07/2025

  Dear Mr. ********************** you for bringing your concerns to our attention through the BBB. First and foremost, I want to apologize for the frustration and inconvenience this situation has caused. We understand your dissatisfaction and take your concerns seriously.

  At Energy One Windows, we are committed to ensuring our customers are satisfied with both our products and our service. I appreciate the time youve taken to document your experience, and I assure you that we are reviewing your case to address this issue as promptly as possible.

  From your account, it is clear that there have been delays and miscommunications in addressing the yellowing of the windows, and for that, we sincerely apologize. This is not the standard of service we strive to provide. While the warranty for manufacturing defects typically lies with the manufacturer, we recognize our role in facilitating a resolution.
  To move forward, I would like to personally oversee this matter to ensure we arrive at a solution that meets your expectations.

  Here are the steps we propose:

  Immediate Review: I will coordinate directly with ALSIDE to confirm the details of the warranty and ensure their team is aware of the situation.
  Site Visit: We will schedule a time for our team to revisit your property and reassess the affected windows.
  Resolution Plan: Based on the findings, we will work with ALSIDE and our team to determine the best course of actionwhether replacement, repair, or another agreed-upon      solution.

  Please let me know a convenient time for us to reach out and schedule the site visit. I will also provide you with regular updates as we progress. Your satisfaction is important to us, and we are committed to resolving this matter without further delays.

  Again, I deeply regret the negative experience youve had, but I am confident we can work toward a resolution that restores your trust in Energy One Windows. Thank you for your patience and for giving us the opportunity to make things right.

  
  Sincerely,
  **** *****
  Director of Customer Service
  ********************** One **********************
  ************ 
  *************************************************************************************************************
  

  
  

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22768444
  
  I am at this point just waiting to hear back from the company. I do not want to close out the case they have reached out to me with the previous email and hopefully will her back from them soon.

  Once we reach a solution I can hopefully close this and put this behind me.
  
  Sincerely,
  
  ********* *****

  Customer Answer

  Date: 01/22/2025

  I would like to close this request. Energy One contacted me and they are fixing the issue. I do not know if this is the correct way of closing this complaint.

  Customer Answer

  Date: 01/23/2025

  Please close this complaint