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Business Profile

Windshield Repair

Swift Auto Glass, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/28/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an auto glass windshield repair from this company on October 23,2022 and paid for the service in full the day prior October 22,2022. I was only provided a square up receipt of the amount I paid and called over two weeks ago asking for an itemized receipt to provide to my insurance company. The woman I spoke to said she would email the itemized receipt explicitly showing what I paid for per request of my insurance company but never did. I called again and verified the email address and she claims to have sent it to that email which was my gmail, ********************** I again let a few days go by and still never received an email. I called again this time I only got voicemail as I now believe my calls are being screened and left a message asking if I could get a text copy of the receipt since email does not seem to work. I never heard back. I have tried calling several times and the calls go straight to voicemail. The work to my vehicle was done by a mobile tech so I never went to a physical business. According to ****** they are located on ********************************* so I went there today to get my receipt. The building is locked and no one is there but their business hours list them to be open. I do not understand why it is so difficult to provide an itemized receipt for work I paid almost 800 dollars for. I want to get reimbursed by insurance company and can not do so without the receipt. This company is unprofessional and shady and i want my receipt.

Swift Auto Glass, LLC is NOT a BBB Accredited Business.

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