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Business Profile

Event Planner

With A Twist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We met with ****** in ******** 7/2023 as she was a caterer. After we did a food tasting and we liked the food, dessert and cake. We agreed she would do the catering for our wedding for $630. I would go ahead and purchase all the fruit from ****. I spent $150. I also met her 8/29/23 and gave her a $320 deposit. The day of my wedding September 23,2023 she was supposed to be there at 4pm. She didnt show up until after 6 pm. All the food was cold. I was missing the white rice, a tray of chicken, steak, 24 mini brownie bites, 24 mini cupcakes, 3 gallon drink container. We paid for fresh water containers and she just brought cheap water pitchers. We also gave her a Huge tip and she just left and didnt return with any of the missing items. This completely runs my wedding.

    Customer Answer

    Date: 05/16/2024

    ***************************************************

    Email **********************************

    phone ************ or ************

    Business Response

    Date: 07/01/2024

    I met with ******* because she was looking for a wedding caterer. When we first met she went on and on about how they had no money and were barely supporting their children and pulling the wedding together with a tiny budget. Against my better judgement, I agreed to cater the wedding at an insane discount. After our first meeting, I was berated with texts and emails day and night by her asking me to find her a DJ, a Florist, asking me to make her centerpieces. I finally told her, if she needed me to plan the whole wedding, she would need to pay for my event planning services, as I was only hired for the food, and she was getting a huge discount. When I sent her those prices, she said she could not afford them. She continued to ask much more of me and would harass me if I did not immediately respond to a call or text. When I met with her at the venue before the wedding, her and the employee giving us the tour both assured me that I could use the entire kitchen on the day of the event and they were going to provide all the serving dishes. When I arrived, I was told I could not use any part of the kitchen, and they had none of the dishes or even a table set up. I left a tray of mini cheesecakes behind and was a bit late, but the issues would of been completely avoided if ******* and the Venue had done what they had agreed to originally. I still stayed, set everything up for them and recieved many compliments on the food. She only tipped $40, so I don't know where she is getting the "large tip" from and it wasn't until the days after the wedding that she started saying all these negative things. I lost money on her wedding because she got such a huge discount. I was taken advantage of, and then they tried to lie on my company's name to steal back the little money they did give. She terrorized me for months. And booking that wedding is the biggest regret I've had in business so far. 

    Customer Answer

    Date: 07/01/2024

     
    Complaint: 21676146

    I am rejecting this response because: she agreed to do the taco bar, drinks, cake and desert for $630. She didnt come through on her end. She also showed up 2 hrs late and all of the food was cold when she arrived. Also all the fruit was also rotten and smashed together. If she wasnt able to do everything she should of never agreed on the price of $630. Also we paid for deserts we never received and drinks to! All we got was water with sliced cucumber it was all disgusting! All the food was cold. I was missing the white rice, a tray of chicken, steak, 24 mini brownie cheesecake bites, 24 mini cupcakes, 3 gallon drink container. We paid for fresh water containers and she just brought cheap water pitchers. We also gave her a Huge tip and she just left and didnt return with any of the missing items. We paid her $350 cash and the day of the event i  gave her $500 We want our money back for what we paid and didnt receive. And also the tip i gave her! She didnt deserve it! And ran soon as she got paid and never returned with the missing items.

    Business Response

    Date: 07/01/2024

    Everything she has stated is a lie. The fruit was bought BY HER. Every other statement is false and I will not go back and forth again with her. She recieved everything she order, minus the cheesecake bite. There were NO complaints while I was there. I have told her repeatedly how much more she got then she paid for. If any food got cold, it was due to the fact that she and the venue dis not provide what they promised to. 

    Customer Answer

    Date: 07/01/2024

    That was the service contract and text and emails were proof of the payments and how much she was going to charge me. If I'm not going to get a refund from her I at least want everybody to know that her business is a scam and she will scam everybody out of money and not give them what they paid for. I just don't think that it should be closed out knowing that she's not willing to come to a resolution

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