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Business Profile

Fulfillment Services

Ship Hero, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fulfillment Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got a package yesterday that was shipped through shiphero. Upon opening, I sliced my finger open due to a 4 razor blade being stuck to the side of the box. Thankfully, I opened this and not a child. This is a MAJOR safety flaw.

  • Initial Complaint

    Date:05/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Working with ShipHero has been the worst professional relationship we have ever experienced. We have been using them for fulfillment for over a year it has gone steadily downhill, it seems like perhaps they have had a change in management or ownership. We are a small business and the damage that ShiphHero has caused us has had a major impact on us. Not only have we had hundreds of orders at a time delayed for weeks going out, but they split the products that we ship as a unit into separate locations and packages shipping them separately causing all of our customers to believe they have received incorrect orders, which was not what we signed up for when we agreed to work with this company. Many packages have shown up damaged as they were not properly packaged, although they denied responsibility in this. The customer service has been a total nightmare, taking weeks to even months to get a response that actually does anything to solve any issues, and repeatedly gaslights, redirects and gives vague and unhelpful responses. They will not tell us an accurate number of how many units we have in our inventory at any given time, so we do not know how to run our sales or make new orders. They have caused us so much damage that we had to hire an assistant to manage the customer service nightmare that they created. They have potentially lost hundreds of products, based on the count before they screwed up our inventory, which would mean a loss of $14,000 of revenue for us. We cannot confirm this as they will not tell us what our inventory currently is. They have not only caused us thousands of dollars of losses already, they have also caused us extreme personal stress, anxiety and loss of sleep over the many many ways that they are harming our business, making us look unprofessional, and upsetting our customers.

  • Initial Complaint

    Date:12/07/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I have been opening tickets daily for over a week now. I have over 50 orders that were due to be shipped almost 2 weeks ago and about 200 orders that were due to be shipped a week ago. I have been opening tickets daily and I have been speaking to my onboarding specialist with no results. Every day they say "these orders will be escalated and will be shipped today" and they have not shipped. I hate to open a claim with the BBB, but I am at a loss at what to do to get these orders shipped out. They are shipping are more recent orders and completely ignoring the older orders. I have also requested contact information to management and no one will give it to me. What can I do to please get these older orders shipped out first? Please help. Thank you!

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business complaint is related to our fulfillment center Shiphero. We have been experiencing ongoing shipment issues, which are causing us many delays in our business. We have 2 major orders on hold from 9/25 to today 10/7. When we first began business with Shiphero, we were promised a dedicated point of contact to ensure we were supported with any shipment inquiries and issues. Still to this day we have not had any dedicated point of contact and receiving excuses for why our shipments are not being shipped out in a timely manner.Shiphero stated that they have been experiencing an influx of shipments and claim that they will start to prioritize our shipments. We currently have 2 major Amazon restock orders on hold for the past 2 weeks. Shiphero's lack of coordination and lack of sense of urgency with our shipments will be causing us a delay in restocking our Amazon shops, delays in customer orders, and loose clients due to unsatisfied experiences with shipment delays.We are requesting Shiphero to refund us the total of both Amazon order invoices- FBA-CA004 $9,900 and FBA-US004 $52,800. The lack of sense of urgency with our Shiphero orders is unacceptable. If we don't get any support with these 2 orders, we will have to get legal advice to claim our damages.

Ship Hero, LLC is NOT a BBB Accredited Business.

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