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Business Profile

Collectibles

The Upper Deck Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A few weeks ago I was fortunate enough to aquire a box of ***** The Cup. An *** card series from the upper deck company. After sorting through my cards I noticed a 47/49 numbered ****** ******* which was supposed to be autographed but was not. A major QC issue from a major player. These types of cards are the reason we buy them so imagine pulling a dream card only to have it not have the autograph. Then because you didnt have the money to buy it within the year the product was released and their are no left over very rare numbered to ***************************************** hockey they tell you nothing can be done. I believe by the fact they have a certificate of authenticity on the card that there is a signature that some form of compensation is within reason. As someone who is just passionate about the hobby Id be more than happy to receive compensation in the form of other boxes from other years. I believe this is reasonable for atleast another chance at some memorabilia for my son. I hope this can help push forward other alternatives for people in my situation whove experienced the same.

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