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Business Profile

Home Improvement

Adame Construction

This business's accreditation status is suspended and currently under review.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/27/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 18137205

    I am rejecting this response because:

    This is a down right lie on the owners part. Here are the text to prove multiple times I accepted for the county to come with an open time frame. NOBODY SHOWED UP except the day before when they failed the inspection. They do not want to finish the work and open the permit back up and failed to coordinate the inspections properly with the county. 

    Sincerely,

    *******************************

    permit back up since they fumbled getting the inspection done in the time frame they should have. They are ignoring me and will not finish the work that they were paid for. My electrical has still not been inspected again to this day and the permit has still not been paid to be open again by the company. I still do not believe the outlet is in the right place. If they do respond to me I get the run around and no concrete answers. I just would like the job to be finished that I paid them for long ago. I keep going on the citizen access portal to check the status of my permit giving them the benefit of the doubt but its been since May and no action has been taken on their end. I am tired of begging them to finish my property and have it ****************** and up to code.

    Business Response

    Date: 10/26/2022

    We have tried numerous times to get the homeowner to let us in for the final inspection, the contract stipulates that they need to let us in between the hours of 7:00 am and 3:30 pm, inspectors don't have a set time, we have done this repitedly with no access from the owner.

    Business Response

    Date: 11/15/2022

    We have been trying numerous times to go in there and fix the issue, our contract stipulates that our business hours are from 7 to 3:30 and we have not been able to gain access ever since. We cannot go on weekends or after 3:30 that is out of our business hours.

     

    Woith that said, we have never ignored the phone calls or email from the customer, instead is the other way around. We will be happy to reengache but under official business hours.

    Business Response

    Date: 01/31/2023

    I thought my office handled it, I will make sure my office follows up this time and make sure they handle the issue.

    Customer Answer

    Date: 01/31/2023

     
    Complaint: 18137205

    I am rejecting this response because:

    Nobody from the business has reached out once again. 

    Sincerely,

    *******************************

    Business Response

    Date: 02/17/2023

    we have already responded to her. and explained that we need to wait on the city.... the inspections is scheduled for February 21st

This business's accreditation status is currently suspended and under review.

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