Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Nomisk **** on Dec 10, 2023. Order #NOM179385. The purchase price was $99.00. I contacted their customer service department on January 6, 2024 to request a refund - the device did not work as advertised.**************** then responded:"Thank you so much for bringing this to my attention.Our #1 priority is making sure our customers are happy and we're so sorry to hear that you aren't liking your experience with ***** begin the return process, we'll need images demonstrating that the product is in good condition with the original packaging intact."I sent them the images requested on 1/6/2024.**************** replied:"Thank you for submitting the required return info. To complete the return process, please return your order to us here:**************************************************************** Please note that return postage is the responsibility of the customer. We do not accept drop-offs, please use a shipping provider.Once shipped, please provide tracking information so we can accurately track your package and reimburse you accordingly. Please ensure your name or order # is visible on the package and please note that our fulfillment center does not accept customer drop-offs."I provided the return tracking number **** 1ZW68R040366660295 on 1/29/2024 according to their instructions. **************** responded:"Your refund has been processed. Please allow 3-5 business days for the funds to show up in your account.Thank you for your patience!"I then attempted to contact customer service when I did not receive the refund as promised on the following dates:2/28/24 3/4/24 3/9/24 3/26/24 4/1/24 4/16/24 10/20/24 11/23/24 2/20/25 6/6/25 No response from customer service since 1/29/****** want my money refunded since they accepted the return and informed me I would receive a refund.Disappointed with the abysmal customer service.

  Business Response

  Date: 06/09/2025

  Thank you for bringing this matter to our attention.
  Wed like to confirm that your refund has already been processed. You should see the amount reflected in your account shortly, depending on your bank or payment provider's processing time.
  If you have any further questions or need additional assistance, please dont hesitate to reach out. We're here to help.

  Business Response

  Date: 06/09/2025

  Thank you for bringing this matter to our attention.
  Wed like to confirm that your refund has already been processed. You should see the amount reflected in your account shortly, depending on your bank or payment provider's processing time.
  If you have any further questions or need additional assistance, please dont hesitate to reach out. We're here to help.

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nomisk - Order #NOM192477 I am writing to raise a serious concern regarding Order #NOM192477 from Nomisk, which I placed on January 16, 2025. At the time of purchase, I was informed that the product would be delivered within 10 days. However, the delivery was delayed by nearly 70 days, which was extremely disappointing.After finally receiving the item, I found it to be faulty and not fit for use. Given this, and the unreasonable delivery delay, I initiated a return request. As per their official website policy, the return was supposed to be free of cost.However, their support team responded stating that the return would not be free, contradicting the return policy. I shared a screenshot of the policy with the team on April 1, and since then, I have sent ***** follow-up emails, but I have received no response ************* this point, I am willing to return it immediately, but without any communication from their end, I am completely in the dark about where and how to return the item, and whether I will be refunded at all. Their continued silence for over 1.5 months is highly unprofessional and unacceptable.I request urgent clarification from Nomisk:Will they accept the return?What is the correct return address and process?Will I receive a refund after returning the item?Please suggest Nomisk to respond within 2 business days, or I will be forced to escalate this issue publicly on social media, consumer forums, and with relevant legal authorities.Looking forward to a prompt resolution.

  Business Response

  Date: 05/15/2025

  Dear BBB Representative,
  Thank you for giving us the opportunity to respond to the customers concerns regarding order #*********.
  First and foremost, we would like to sincerely apologise for the delay in delivery and for any inconvenience the customer experienced.
  We would like to clarify the following points:
  Shipping and **********************start="483" data-end="486"> Nomisk offers free shipping on orders; however, returns are not free. Customers are responsible for the cost of return shipping. This has been clearly stated on our Refund Policy page, which is publicly accessible at: *******************************************************
  Return Process and ******************************start="850" data-end="853"> We regret to hear that the customer did not receive timely responses after April 1. This is not reflective of the service standard we strive to maintain. We have now re-reviewed the case and would be happy to provide the customer with the return instructions and address promptly.
  Next **************start="1155" data-end="1158"> We confirm that the customer may return the item for a refund, provided it meets the conditions outlined in our refund policy. We will send detailed return instructions, including the return address, to the customer directly within 1 business day.
  We genuinely appreciate the customers patience and will ensure this matter is resolved swiftly. Please let us know if you need any additional documentation or clarification from our end.
  Kind regards,
  Nomisk Customer Experience Team

  Business Response

  Date: 05/15/2025

  Dear BBB Representative,
  Thank you for giving us the opportunity to respond to the customers concerns regarding order #*********.
  First and foremost, we would like to sincerely apologise for the delay in delivery and for any inconvenience the customer experienced.
  We would like to clarify the following points:
  Shipping and *****************************start="483" data-end="486" style="color: rgb(33, 37, 41);">Nomisk offers free shipping on orders; however, returns are not free. Customers are responsible for the cost of return shipping. This has been clearly stated on our Refund Policy page, which is publicly accessible at: *******************************************************
  Return Process and *************************************start="850" data-end="853" style="color: rgb(33, 37, 41);">We regret to hear that the customer did not receive timely responses after April 1. This is not reflective of the service standard we strive to maintain. We have now re-reviewed the case and would be happy to provide the customer with the return instructions and address promptly.
  Next *********************start="1155" data-end="1158" style="color: rgb(33, 37, 41);">We confirm that the customer may return the item for a refund, provided it meets the conditions outlined in our refund policy. We will send detailed return instructions, including the return address, to the customer directly within 1 business day.
  We genuinely appreciate the customers patience and will ensure this matter is resolved swiftly. Please let us know if you need any additional documentation or clarification from our end.
  Kind regards,
  Nomisk Customer Experience Team

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nomisk responded with this GENERAL, CUT-AND-PASTE statement: 

  Thank you for reaching out regarding Order #NOM190554. Upon review, this order was placed on May 3, 2024, which is now over a year old. Unfortunately, we are unable to process a credit or ship a replacement for orders beyond our policy timeframe.
  We strive to provide the best possible service within our return and replacement policy, and we appreciate your understanding. Please let us know if you have any further questions.

  1. It has not been a year

  2. They never directly answered whether or not they actually issued a refund; my bank confirmed on their end a refund was not processed 

  3. I need their direct phone number as they do not respond to customer emails

  4. Ultimately I have no money or no product - basically they scammed me/stole from me 

  Thank you for the help. 

  /6-5/22 Delayed shipping5/23 merchant shipped out 6/1 package delivered 6/12 requested for return 6/12 return request approved 6/28 item shipped out for return, ***** ************; emailed merchant tracking number with order number as requested 6/29 merchant emailed back stating refund has been processed 7/1 return deliver back to merchant 7/1-7/5 bank statement does not reflect refund 7/11 emailed merchant to follow up with return; no response 2025 1/24 emailed merchant to follow up with return; no response 1/27 emailed merchant to follow up with return; no response 1/28 emailed merchant to follow up with return; no response 1/29 emailed merchant to follow up with return; no response 1/30 emailed merchant to follow up with return; no response 3/14 emailed merchant to follow up with return; no response

  Business Response

  Date: 03/31/2025

  Thank you for reaching out regarding Order #NOM190554. Upon review, this order was placed on May 3, 2024, which is now over a year old. Unfortunately, we are unable to process a credit or ship a replacement for orders beyond our policy timeframe.
  We strive to provide the best possible service within our return and replacement policy, and we appreciate your understanding. Please let us know if you have any further questions.

  Business Response

  Date: 05/01/2025

  Hello!

   

  This is already refunded.

• Initial Complaint

  Date:10/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The response from the business is entirely untrue.

  per my original submission the tracking number provided never registered for the first shipment and the company stated it appears the shipment was lost in transit. Without ever registering with the Canadian post.

  Tracking: 849018521LAB

  the second time they sent tracking I was provided a tracking number for DHL which also never registered.

  Tracking: ********************************************************************************

  Finally their excuse that they are unable to ship to ****** is beyond nonsense considering I live in *******, ** which Im sure they would have known had they ever actually tried to ship my item rather than sending false tracking numbers.

   

  Please see attached email reflecting the correspondence and tracking numbers provided.

  Please feel free to input the tracking numbers as evidence they never attempted to send my item.

  Business Response

  Date: 10/25/2024

  This was shipped on the 27th of December. We offered a replacement as a one time courtesy despite showing it as delivered.

  At the moment, we are unable to ship to *******

  ***************************************************************************************

  Customer Answer

  Date: 11/13/2024

  Please reopen complaint, the emails from BBB have been going into my spam folder and I was unaware until I went to go research my case

  Business Response

  Date: 11/14/2024

  Hi,

  This order was placed exactly a year ago. **********'s site no longer have the info regarding this parcel's delivery.

  If the buyer still want to get a new delivery, we can offer a 50% discount and she may order. Or we can offer to ship the same item that was not received and it'll be free of charge.

  Otherwise, she may reach out to CanadaPost to verify where the parcel is.

  Thank you!

  Business Response

  Date: 11/14/2024

  Hi,

  This order was placed exactly a year ago. **********'s site no longer have the info regarding this parcel's delivery.

  If the buyer still want to get a new delivery, we can offer a 50% discount and she may order. Or we can offer to ship the same item that was not received and it'll be free of charge.

  Otherwise, she may reach out to CanadaPost to verify where the parcel is.

  Thank you!

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22072305
  
  I am rejecting this response because:

  Company asked for order #. It is NOM176542. I'd like to also mention we emailed 7/29 asking for an update on our refund and no response. I created a new email 7/31 stating I want to return a product and received a reply the same day asking for my order number. So no reply when we return the product but they are replying to get a product back in their hands.

  
  
  Sincerely,
  
  ******** De La ***

  ***********************************************

  Business Response

  Date: 08/01/2024

  We apologize, we can't find the order for this customer.

  May we have the order number please?

  Business Response

  Date: 08/01/2024

  We apologize, we can't find the order for this customer.

  May we have the order number please?

  Business Response

  Date: 08/16/2024

  We apologize, we can't find the order. May we have your order number?

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 22072305
  
  I am rejecting this response because:

  ORDER #NOM176542

  Business asked for order number again. Already provided on last response. Providing again.
  
  Sincerely,
  
  ******** De La ***

  Business Response

  Date: 08/16/2024

  Hi,

  This order has already been refunded.

  Thank you!

• Initial Complaint

  Date:07/24/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will wait a few days to see if my refund has been processed.  They have canceled the order and "issued" refund but I did not see it yet on my credit card statement but it may take a fee days. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/24/2024

  Hi,

  Since we were not able to complete this order, this has been cancelled and refunded.

  Thank you!

  Business Response

  Date: 07/24/2024

  Hi,

  Since we were not able to complete this order, this has been cancelled and refunded.

  Thank you!

• Initial Complaint

  Date:07/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21919070
  
  I am rejecting this response because: I have not received the refunded amount. The response was made by the business on 7/01/2024, and it is now end of day 7/09/2024 and have not received any refund to the original payment method of transaction. I will accept the response once a refund has been processed.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 07/01/2024

  Hi,

  This order has been refunded.

  Thank you!

  Business Response

  Date: 07/01/2024

  Hi,

  This order has been refunded.

  Thank you!

  Business Response

  Date: 07/10/2024

  Hello!

  Please reach out to your financial institution to verify the *** of your refund as it has already cleared on our end.

  Thank you!

  Business Response

  Date: 07/10/2024

  Hello!

  Please reach out to your financial institution to verify the *** of your refund as it has already cleared on our end.

  Thank you!

  Customer Answer

  Date: 07/24/2024

  The refund was never cleared or received even though the business responded saying it is cleared on their end. How can we rectify or verify the refund was actually processed?

• Initial Complaint

  Date:04/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 items from them, I requested to return both. I sent pictures with the items, they said I cant send it back. After I did they never get back with me or to return the money back in the card

  Business Response

  Date: 04/12/2024

  Hello!

   

  This order has been refunded and the refund should be on their original form of payment used when the order was placed.

  Business Response

  Date: 04/12/2024

  This order has been refunded and the refund should be on their original form of payment used when the order was placed.

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband ordered a Nomisk **** direct from the Nomisk website & was charged on 12/15/23. The charge was made to my credit card which he is an authorized user of. This was a Christmas present for me & was not actually unboxed & used until mid January. Within 2 weeks of use, the unit was not holding a charge as long as it was initially & was not getting as warm. On 2/5/24 it worked for 15 min & then stopped working & has not worked since. So it lasted about 3 weeks. I emailed Nomisk on 2/5 to discuss troubleshooting or warranty since website says 6 month warranty & 30 day satisfaction guarantee-I was uncertain if this was extended due to the holidays. I did not receive an email back so I followed up on 2/12. I received an email response on 2/12 requesting the order information. I sent a response on 2/13 with the information. I received a response on 2/13 with some questions about the issues & requesting a video of what the product was doing. I sent the **************** on 2/13. Nomisk replied on 2/13 asking if I would like to try a *************** just needed to confirm my address so they could send me one. I sent this information on 2/13. After not receiving a replacement or even an acknowledgment of my email, I sent a follow up email for the status on 2/29 & Nomisk never responded. It is now 3/18 & still no response or replacement.

  Business Response

  Date: 03/18/2024

  Hello!

  An order has been processed for the replacement and it will be shipped to this address:

  *********************
  ********************************
  ************ ** 17702

  However, we only got our stocks back last week and we are preparing to ship everything including his order so this may take 2 to 3 days to get shipped.

  Thank you!

  Business Response

  Date: 03/19/2024

  Hello!

  An order has been processed for the replacement and it will be shipped to this address:

  *********************
  ********************************
  ************ ** 17702

  However, we only got our stocks back last week and we are preparing to ship everything including his order so this may take 2 to 3 days to get shipped.

  Thank you!

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************turning the product. I have attached the original order receipt, as well as the email communication with customer service and the photos that I provided to prove the product was in good condition. I appreciate any assistane you can provide.

  Business Response

  Date: 03/14/2024

  Hello!

  Please inform the buyer that this has been refunded and should be on their account in 2 to 3 business days.

  Thank you!

  Business Response

  Date: 03/14/2024

  Hello!

  Please inform the buyer that this has been refunded and should be on their account in 2 to 3 business days.

  Thank you!