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Business Profile

Mobile Car Wash

Tip and Drip Mobile Detailing Services L.L.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Car Wash.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had this detailed come detail my car, this would be the second time he detailed it. First was at a business and it was done well so I called him for a second job. This time he insisted on using chemicals to wash my Range Rover Velar instead of a standard soap and water wash. I told him that it made me uncomfortable and that I would rather he washed it like last time and use soap and water he pleaded with me to try it this way and that I would love it. He did not complete the job on the first day, so he was going to come back a second day but he said the exterior was complete. Once I saw my car in the light (it was dark when he left) I could see how horribly done by exterior was, it was left with streaks all over and a film like layer on the windshield. I texted him saying I would like a refund and that I was so dissatisfied and disappointed in this exterior wash that I wasnt comfortable with him coming back. He begged me to come back and redeem himself and I let him. I then found damage to the car and said I was no longer comfortable with him touching my car and that he needed to leave. He refused to leave and kept trying to put stuff on my car. I told him I wanted a refund, at this time the interior wasnt even touched. He states he will give me a refund as long as I dont contact insurance and that I sign a release saying that I dont hold him liable for the damages and can not pursue action in terms of suing him for damages. I wasnt going to sign, but we came to an agreement that I am owed the money, I have emails saying that I am owed the money, I can obtain the audio from my neighbors ring doorbell that will show the beginning conversation of me asking to do a regular wash and him guaranteeing his chemical wash or a full refund. Below you will see the damage done by the chemicals he put on my car. It is like this on both sides of my spoiler.

Tip and Drip Mobile Detailing Services L.L.C. is NOT a BBB Accredited Business.

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