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Business Profile

Pet Grooming

Trejo's Dog Grooming

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Grooming.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my dog to be groomed today. Advised of no health issues no medical problems of any kind. Advised it was puppies first groom service to be extra careful with her. Was called 2 1/2 hours later being told my dog had died. The women claimed the dog spun around on the leash a few times on the table and began spitting out blood for no reason. They stated they did CPR for 20 mins then called us to let us know the dog had passed away. They said they suspected a heart attack. The dog had no medical conditions and had recently been at the vet. The dog had blood in its mouth and coming out of its nose when we arrived. They kept saying they didnt know what happened. We suspect they left the dog unattended on the cutting table and it strangled it self. We want this place investigated for negligence and we are looking into legal action.

    Business Response

    Date: 04/11/2024

    The dog did pass away in our care. Which we feel horrible about. We did not leave the dog unattended on the table. It was just like any other groom we have performed here. My groomer got the dog from the cage to bring her to the table to start the groom. He started to brush her out first than do the Sani and cleaning around her paws then did her nails. After nails the dog became wild she started jumping and throwing her head around twisting and turning spinning around (this was a mater of seconds). My groomer had to release her from the lead around her neck. she seemed fine and he proceeded with the groom. Then moments later she collapse in his hands he immediately asked for help. And I ran over to start C.P.R. we all tried to revive her. But she was gone. This is truly devastating for everyone involved. This is the last thing anyone wants to happen. We have been doing this for a long time working with dogs and it breaks our hearts that this happen, We love dogs. and we are sorry that this happened here in our care. 

Trejo's Dog Grooming is NOT a BBB Accredited Business.

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