We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tire Dealers

Tire Mart & Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

This profile includes complaints for Tire Mart & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tire Mart & Co. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This place has caused me and my family nothing but anxiety, a financial loss of $3,000, and a problem with our truck that wasn't there to begin with. ($1860 to the business, and over $1K trying to fix the issue they can't seem to find).I went to this place to get new tires for our truck. Midway through the day the shop calls me and tells me that they need to keep the truck overnight because they are having issues with the wheel alignment. I've come here before for the same tire service times in the past and never had this happen. I trusted the shop so I agreed. This business calls the next day in the afternoon and says that they need to keep the truck for a couple more days because they've ordered a part and are waiting for it. I began to feel hesitant as me and my family need the truck for work, but I agreed, again, because in the past this place was trustworthy. This back-and-forth continued for days and they ended up keeping the truck for about a week. When I got the truck back, the truck had a loud cracking noise when driving that wasn't there to begin with. I took the truck back and told them about it but I was met with excuses and no fix. They said at first that nothing was wrong. After persisting more, they told me that it was "just the brakes needing to be replaced". I checked the truck myself and saw that the pinion they replaced was broken. I take it to them, tell them, they check it, and again come denying that anything is wrong. The brakes did need to be replaced. I went to another shop to get our brakes and oil change done as our trust in this place is now zero. I also got a 2nd and 3rd opinion and they told me that the work they did was unnecessary for a simple tire alignment.The cracking noise is still there. All I wanted were new tires and an alignment. The shop is denying that they did anything wrong and are unwilling to correct their mistake. I've grown tired of going in only to be gaslit about the problem not existing.

    Tire Mart & Co. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.